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Manager Salesforce Support Engineer Jobs in New York

D 2 - Salesforce Release Manager Remote position PTtiming zone. A proven Salesforce Release Manager ... Support Team - Coordinate Salesforce Release Calls, and Support Activities Should have strong ...

Experience implementing Salesforce * Experience managing high-performing project teams, PMOs, and ... Bachelor's degree in engineering, information systems, computer science, business administration ...

Experience implementing Salesforce * Experience managing high-performing project teams, PMOs, and ... Bachelor's degree in engineering, information systems, computer science, business administration ...

Experience implementing Salesforce * Experience managing high-performing project teams, PMOs, and ... Bachelor's degree in engineering, information systems, computer science, business administration ...

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Manager Salesforce Support Engineer information

What is the difference between Manager Salesforce Support Engineer vs Salesforce Support Engineer?

AspectManager Salesforce Support EngineerSalesforce Support Engineer
CertificationsSalesforce Certified Administrator, Advanced Support certificationsSalesforce Certified Administrator, Support certifications
Work EnvironmentLeads support teams, manages escalations, strategic planningProvides technical support, resolves user issues, maintains Salesforce instances
ResponsibilitiesTeam management, process improvement, client communicationIssue troubleshooting, user training, system maintenance

The main difference is that the Manager Salesforce Support Engineer oversees support teams and strategic initiatives, while the Salesforce Support Engineer focuses on technical issue resolution and user support. The manager role involves leadership and planning, whereas the support engineer role is more hands-on with technical tasks.

What are the most commonly searched types of Salesforce Support Engineer jobs in New York?

The most popular types of Salesforce Support Engineer jobs in New York are:

What job categories do people searching Manager Salesforce Support Engineer jobs in New York look for?

The top searched job categories for Manager Salesforce Support Engineer jobs in New York are:

What cities in New York are hiring for Manager Salesforce Support Engineer jobs?

Cities in New York with the most Manager Salesforce Support Engineer job openings:

Salesforce Support Analyst​

Iselin, NJ • On-site

Axelon Services Corporation
Recruiting and Staffing Services • 501 - 1,000 employees

Full-time

Re-posted 28 days ago


Job description

Job Summary:
Axelon Services Corporation is seeking a skilled Salesforce Support Analyst with strong problem-solving abilities and expertise across the Salesforce platform and MuleSoft integration solutions. This role provides expert-level support to internal users while ensuring optimal system performance and seamless enterprise integrations.
Responsibilities:
• Serve as primary contact for complex Salesforce and MuleSoft issues; diagnose, triage, and resolve incidents within SLAs while documenting solutions
• Manage user accounts, profiles, roles, permissions, custom objects, fields, and validation rules; conduct system audits and optimize performance
• Troubleshoot Anypoint Platform integrations, monitor API health, resolve connectivity issues, and ensure data synchronization across systems
• Support Sales Cloud, Service Cloud, and Experience Cloud; troubleshoot automation tools (Process Builder, Flow, Workflows); maintain reports and dashboards
• Partner with business users and development teams; translate technical concepts; participate in release management and testing
• Identify process optimization opportunities; stay current with Salesforce releases; recommend best practices; contribute to documentation and training
Qualifications:
Required:
• 5-8 years in Salesforce administration and support with MuleSoft integration experience
• Strong Salesforce administration proficiency (security model, data management, customization)
• Working knowledge of MuleSoft Anypoint Platform and API management
• Experience with SOQL, Data Loader, REST/SOAP APIs
• Basic understanding of Apex and Visualforce for troubleshooting
• Familiarity with version control and change management
• Exceptional analytical and problem-solving abilities
• Excellent communication skills with ability to explain technical concepts to diverse audiences
• Strong attention to detail and ability to manage multiple priorities
• Customer-service oriented with collaborative mindset
Preferred:
• Salesforce Administrator certification (ADM 201)
• Additional certifications: Platform App Builder, Service Cloud Consultant, MuleSoft Developer
• Experience with Einstein Analytics, Agile/Scrum, and DevOps practices
Company:
For more than 40 years, Axelon has been exceeding market expectations and delivering top talent to the Fortune 500. Founded in 1977, the company is headquartered in New York, USA, with a team of 501-1000 employees. The company is currently Late Stage.

Axelon logo

About Axelon

Sourced by ZipRecruiter

Axelon is a leading staffing and recruiting firm headquartered in New York, NY, US. Rooted within the staffing solutions industry, it was established with a mission to connect and leverage talent worldwide. Its official website is axelon.com. Axelon provides a range of services from staffing solutions to consulting services. With decades of service delivery experience under their belt, they possess an unrivaled ability to deliver global talent across all industries and professions, including information technology, administrative, engineering, professional, and scientific sectors. Axelon places strong emphasis on collaborative values, tirelessly working to build strong relationships with clients, candidates, employees, and vendors alike.

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

New York, NY, US

Year founded

1977

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