Manager Remote Network Monitoring Jobs in Chicago, IL

POSITION DESCRIPTION

Network Support Technician/Vendor Management

POSITION SUMMARY

The responsibilities of a vendor manager in telecom include 

• Interacting with vendors concerning any concerns 
• Building and maintaining good relationships with already approved old and new vendors 
• Diagnose and troubleshoot issues with existing telecom systems 
• Provide technical support to customers and internal teams 
• Stay up-to-date with advancements in telecom technology and recommend upgrades where necessary 
• Prepare technical documentation for telecom systems 
• Test and validate new telecom equipment and software releases 
• Provide training and guidance to junior members of the team 
• Researching new vendors based on price and quality and selecting them based on the vendor management plan 
• Communicating with the vendors and performing the quality check, dealing with the price and improvements 
• Establishing standards and analyzing based on them 
• Developing and sustaining long-standing relationships with company-approved vendors 
• Meeting with suitable vendors to assess their products, inquire about their services, negotiate pricing, and communicate any product or service-related concerns 
• Conducting research on available vendors to determine which vendors offer the best pricing and product quality 
• Resolve vendor-related issues, disputes, and contract discrepancies. 
• Collaborate with key stakeholders to forecast demand and ensure supply consistency. 

Requirements and Skills 

• Proven experience as a Vendor Manager or similar role in supply chain management. 
• Familiarity with market research, data analysis, and forecasting techniques. 
• Excellent organizational and multitasking abilities.  
• Excellent problem-solving abilities and a detail-oriented mindset. 
• Superb communication skills, both written and verbal. 
• Ability to work well under pressure and manage multiple priorities. 

MINIMUM QUALIFICATIONS

Education

•        Bachelor’s or master’s degree in information technology, Computer Science, or a related          field; OR an equivalent combination of education, training, and relevant work experience.

Experience

•       Minimum of eighteen (18) months of hands-on experience in Network support or IT support capacity.

•       Demonstrated experience supporting Windows-based environments, including Windows 10 and/or Windows 11.

Certifications (Preferred)

•       CompTIA A+ certification or equivalent vendor-neutral credential.

•       Microsoft Certified Professional (MCP), Microsoft 365 Fundamentals, or higher-level Microsoft certification.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT

The demands below are representative of those required to perform this role's essential functions. Reasonable accommodations will be made for qualified individuals with disabilities in accordance with the ADA and applicable state law.

•       Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment.

•       Occasionally required to lift and/or move IT equipment weighing up to 50 pounds.

•       May require bending, kneeling, or crouching to install or service equipment.

•       Work is performed primarily in a standard office or data center environment with moderate noise levels.

•       May be required to travel to or work at multiple organizational sites or client locations.

EQUAL EMPLOYMENT OPPORTUNITY

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable federal, state, or local law, including Title VII, the ADEA, the ADA, GINA, and USERRA.

Applicants requiring a reasonable accommodation to participate in the application or interview process should contact Human Resources in advance.

DISCLAIMER

This description outlines the general nature and scope of the role and is not an exhaustive list of all duties or requirements. Management may modify responsibilities as business needs evolve.