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Manager Pos Technical Support Jobs in Rochester, NY

TEKsystems

Desktop Support

Rochester, NY

$20 - $24/hr

Exchange and identity/access management services * Configure, deploy, and support Android and iOS devices via MDM * Collaborate with other technical groups * Deliver white‑glove customer service as ...

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All JobsPos Technical Support JobsManager Pos Technical Support JobsManager Pos Technical Support Jobs in Rochester, NY

Manager Pos Technical Support information

See Rochester, NY salary details

$29.1K

$84.8K

$145.5K

How much do manager pos technical support jobs pay per year?

As of Sep 6, 2026, the average yearly pay for manager pos technical support in Rochester, NY is $84,768.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,100.00 and $102,600.00 per year, depending on experience, location, and employer.

What is the difference between Manager Pos Technical Support vs Technical Support Supervisor?

AspectManager Pos Technical SupportTechnical Support Supervisor
ResponsibilitiesOversees technical support teams, develops strategies, manages escalationsSupervises daily support operations, guides support staff, handles customer issues
Required CredentialsBachelor's degree, technical certifications, leadership experienceTechnical knowledge, experience in support roles, supervisory skills
Work EnvironmentOffice-based, team management, strategic planningSupport centers, customer service environment, team oversight
Industry UsageCommon in IT, telecom, and tech companiesWidely used in tech, electronics, and service industries

The main difference between Manager Pos Technical Support and Technical Support Supervisor lies in scope and responsibilities. The manager focuses on strategic planning and team leadership, while the supervisor handles daily operations and customer issues. Both roles require technical knowledge and leadership skills, but the manager typically has broader responsibilities and higher-level decision-making authority.

How much does a manager pos technical support make in the US?

A Manager of POS Technical Support in the US typically earns between $60,000 and $90,000 annually, depending on experience, location, and company size. The role often requires technical skills, customer service experience, and knowledge of POS systems and troubleshooting tools.

What is manager POS technical support?

A manager POS technical support role involves overseeing technical assistance for point-of-sale systems, ensuring their proper operation and resolving hardware or software issues. The position typically requires knowledge of POS technology, troubleshooting skills, and leadership abilities to coordinate support teams and communicate with clients or vendors.

What are the most commonly searched types of Pos Technical Support jobs in Rochester, NY?

The most popular types of Pos Technical Support jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Manager Pos Technical Support jobs?

Cities near Rochester, NY with the most Manager Pos Technical Support job openings:

Manager Pos Technical Support jobs near you

Tier 1 Tech Support Agent (Espresso Machines/Coffee Equipment)

Salzman Group Inc

Rochester, NY • On-site

$17.75 - $24/hr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 11 days ago

Job description

About Us
Salzman Group Inc. (Whole Latte Love) is a family-owned business based in Rochester, New York and the fastest-growing e-commerce retailer of luxury espresso machines, coffee, and specialty coffee accessories. For more than 25 years, we have been passionate about helping customers create café-quality coffee experiences at home through exceptional products, education, and customer support.
Our company has been recognized nationally, being named one of America's Fastest Growing Online Shops by Statista, America's Best Online Shops 2026, and America's Best Customer Service 2024-2026 by USA Today.
We foster a collaborative, team-oriented environment focused on innovation, accountability, and growth, while creating opportunities for our employees to develop and succeed.
Position Overview
The Tier 1 Technical Support role serves as the first point of contact for customers experiencing technical questions or issues related to espresso machines, grinders, coffee makers, and accessories.
Responsibilities include reviewing customer support tickets, troubleshooting issues using customer-provided descriptions, photos, and videos, and assisting customers through email, phone calls, and live video support sessions. The ideal candidate is a strong communicator, comfortable with technology, eager to learn, and passionate about helping customers in a fast-paced environment.
Key Responsibilities
  • Review and respond to customer technical support requests related to espresso machines, grinders, coffee equipment, and accessories
  • Troubleshoot issues using customer-provided descriptions, photos, videos, and live customer interaction
  • Assist customers through email, chat, phone calls, and one-on-one video support sessions
  • Clearly communicate troubleshooting steps in a professional, customer-friendly manner
  • Manage support tickets accurately while meeting response time expectations
  • Contribute feedback, documentation, and knowledge-sharing resources to support ongoing team development
  • Perform additional duties and projects as assigned

Requirements
  • Excellent communication skills with the ability to communicate clearly, professionally, and confidently across phone, chat, email, and video calls
  • 2+ years of experience in customer service, technical support, appliance repair, troubleshooting, or another customer-facing role
  • Comfortable handling both inbound and outbound customer communication
  • Strong problem-solving and critical-thinking skills with attention to detail
  • Self-motivated with a positive attitude, strong work ethic, and ability to multitask in a fast-paced environment
  • Comfortable learning technical information and guiding customers through troubleshooting processes step-by-step
  • Previous experience with espresso equipment, coffee preparation, appliance troubleshooting, or specialty coffee is a plus, but not required
Perks of the Position
  • Modern office setting
  • Paid training provided; no prior espresso machine experience required
  • Competitive compensation based on experience
  • Competitive health and dental insurance plans
  • 401(k) plan with (Company contribution after 1 year)
  • Vacation time, sick time, and paid holidays
  • Fully stocked kitchen and beverages available for employees
  • DoorDash DashPass membership
  • Employee discounts on espresso machines, coffee, and accessories
  • Opportunity for long-term growth within a rapidly expanding company and specialty coffee industry
  • Hands-on exposure to premium espresso equipment and coffee products
  • Work alongside a passionate, knowledgeable team within the coffee industry

Apply