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Manager Pos Technical Support Jobs in Rochester, NY

ALS

National Technical Manager

Rochester, NY · On-site

The National Technical Services Manager is responsible for the oversight and management of ... At ALS, you'll be supported to develop new skills and reach your full potential. We invest in our ...

HP Hood

Technical Sanitation Specialist

Rochester, NY · Remote

$75K - $93K/yr

Job Summary: The technical sanitation specialist will be responsible for providing technical ... support as deemed necessary. This position will work closely with the Sr. Manager, Strategic ...

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Showing results 1-20

All JobsManager Pos Technical Support JobsManager Pos Technical Support Jobs in Rochester, NY

Manager Pos Technical Support information

See Rochester, NY salary details

$29.1K

$84.8K

$145.5K

How much do manager pos technical support jobs pay per year?

As of Jun 9, 2026, the average yearly pay for manager pos technical support in Rochester, NY is $84,768.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,100.00 and $102,600.00 per year, depending on experience, location, and employer.

What is the difference between Manager Pos Technical Support vs Technical Support Supervisor?

AspectManager Pos Technical SupportTechnical Support Supervisor
ResponsibilitiesOversees technical support teams, develops strategies, manages escalationsSupervises daily support operations, guides support staff, handles customer issues
Required CredentialsBachelor's degree, technical certifications, leadership experienceTechnical knowledge, experience in support roles, supervisory skills
Work EnvironmentOffice-based, team management, strategic planningSupport centers, customer service environment, team oversight
Industry UsageCommon in IT, telecom, and tech companiesWidely used in tech, electronics, and service industries

The main difference between Manager Pos Technical Support and Technical Support Supervisor lies in scope and responsibilities. The manager focuses on strategic planning and team leadership, while the supervisor handles daily operations and customer issues. Both roles require technical knowledge and leadership skills, but the manager typically has broader responsibilities and higher-level decision-making authority.

What cities near Rochester, NY are hiring for Manager Pos Technical Support jobs? Cities near Rochester, NY with the most Manager Pos Technical Support job openings:
Manager Pos Technical Support jobs near you
Systems Support Engineer

Systems Support Engineer

Integrated Resources INC

Rochester, NY

Other

Posted 22 days ago

Job description

Company Description

Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing.

Job Description

Position Summary:

New Product Development Service Engineer 

Bachelor's Degree in Science, Engineering or related fields 

Strong Technical Experience 

Excellent Communication Skills, Written, Verbal and Presenting 

Strong Continuous Process Improvement Experience 

Responsibilities: 

The New Product Development Service Engineer will support company's Customer Technical Services team. 

Ensure when products are launched that all service procedures and logistics are in place. 

Provide subject matter expert input into service procedures and error code recoveries. 

Provide reliability information to design teams for current product performance; Drive serviceability and reliability initiatives as part of design team; Become SME on new product and deliver information / strategy to other parts of CTS; Drive implementation of critical diagnostic tools for new products that will deliver Field and Technical Support Center efficiencies; Develop service documentation for the FEs and Technical Solution Center staff; Work with the parts planners to develop a spare parts strategy; Communicate schedule to and new product updates to CTS Leadership; Ensure service systems are updated and prepared for product launch. 

Provide Service Support that will drive Field Engineer efficiency by ensuring the Service Manuals are current and relevant, that modifications are developed and deployed properly, that service issues are escalated to the proper support teams and the output of the support teams are serviceable, and that products are launched with all service procedures and logistics in place. 

Drive Service efficiency by ensuring all changes are serviceable with current FE Tools and drive issues back to the proper support teams. 

Create Standardization of repair processes and troubleshooting globally; Understand instrument reliability trends and prioritize WW CTS issues to Business Fields; Deliver new innovative diagnostic tools to drive Field and Technical Support Center efficiencies; Develop parts repair and refurbishment procedures. 

Provide project management oversight to broad service related projects as required. 

In this capacity, a service engineer may be called upon to lead cross functional projects that include representatives from IT, Finance, R&D, and Operations. 

The scope of projects may be similar to the development of a new eConn user interface, supporting the development of new cross functional service IT utilities, or the development of new global service metrics or dashboards. 

Comply with all SOPs 


Additional Information

Thanks

Regards

Sweta Verma

732-459-5907

Integrated Resources logo

About Integrated Resources

Sourced by ZipRecruiter

Integrated Resources Inc (IRI), based in Edison, NJ, US, is an esteemed player in the staffing solutions industry with a credible presence on their official website irionline.com. Notably, IRI provides a range of professional staffing services including contract, contract-to-hire, and direct hire solutions to a wide spectrum of industries such as healthcare, life sciences, manufacturing, financial, insurance, and others. Since its inception, IRI has been committed to delivering top-talent and optimum solutions to meet its clients' diverse needs.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Edison, NJ, US

Year founded

1996

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