Manager Pos Technical Support Jobs in Cobleskill, NY

What you will do:

The Equipment Commissioning Manager (EqCM), supports the Equipment North America (EqNA) organization on startup, warranty, coordination with all other service needs. The EqCM will report to the Regional Service Manager for the first 6 months and then move to the Branch Service Manager and a have accountability to the HVAC Equipment Operations Manager (HEOM) and their organization.

They will also coordinate with the Customer Resource Coordinator (CRC) for all equipment field service labor requirements per the customer expectations and contract requirements. They will provide single point of contact for coordination all service scope related within equipment contract and be the direct interface with the EqNA customer.

How you will do it:

Supports EqNA sales during project estimate by specifying, if given, service can be performed as an S/R or if a Service Mechanical project will need to be secured (determine based on the duration, size and complexity of the project, as well as the need for project management).

Provides custom quote for service items outside of Program, Commission, Adjust, and Train (PCAT) policy.

When the EqNA contract is secured and warranty expectations are confirmed by the Systems Application Engineer (SAE) verify that the branch has the necessary service technicians trained to work on the identified equipment and coordinate with Truck Based Service Manager (TBSM) to send technicians to be training as appropriate and/or necessary with the guidance and support of the BSM.

Will attend RTO meetings when requested on complex projects or projects sold with Planned Service Agreement (PSA) and identify any service/warranty scope concerns.

If the PSA is part of the contract, validate the details of the PSA to the SAE/Agent Project Owner to include project submittals. Provide documentation as needed.

Conducts weekly service turnover meetings with SAEs and Branch Operations Manager (BOM) to coordinate and monitor all current and future service scopes for EqNA business and provide feedback and status to EqNA Operations Team. Will work with customer to introduce Connected Service capabilities

Coordinate with the EqNA Customer, directly, for all scheduled work and schedule changes

Works with CRC and SAE to verify asset record created in NxGen and are assigned to the correct site for future SRs/quotes

Works with CRC and technicians for delivery related to FOB Destination and provide communication back to the SAE and Customer as required

Verifies that indicated warranty shows correctly in warranty navigator, if there are any discrepancies work with SAE and Warranty Admin team to address.

Monitors any Long-Term Storage (LTS) requirements and coordinate with SAE and customer.

Promotes Pronto Forms utilization by customers for prestart up checklist and by technicians for startup, unit inspections, and warranty work.

Ensures startup is completed or resolve any issues to complete startup work and provide customer with startup documentation.

Ensures startup dates are entered for the assets in NxGen and all equipment started by service is properly registered in Warranty Navigator. EqCM is required to provide warranty certification to the EqNA customer.

Works with CRCs to ensure all SRs are invoiced promptly upon scope completion.

Acts as a first point of contact for warranty requests for EqNA customers, working with CRC and Warranty Service Coordinator (WSC) to ensure technicians are dispatched promptly and claims are filed

Works to escalate and resolve issues preventing service warranty work being completed (includes parts and resources availability) and works with product technical support as necessary to accelerate cash collections

Facilitates technical support for EqNA customers as appreciate and necessary.

Build your best future with the Johnson Controls team!

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet.Join a winning team that enables you to build your best future!

Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing.

Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away!

What we offer

• Competitive base salary and a comprehensive bonus program.

• Three weeks paid vacation in a calendar year/holidays/sick time/three PTO days in a calendar year.

• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one.

• Extensive product and on the job/cross training opportunities

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

• Providing Scheduling and management support.

• JCI Employee discount programs (The Loop by Perk Spot)

Check us Out:A Day in Life at JCI!

What we look for:

Required

10 plus years of Industry Experience or Technical Engineering or Construction degree graduate

Experience with Microsoft Office suite, (with emphasis on Word, Excel and Outlook) Adobe Writer, and basic Windows operating system environment.

Ability to work independently and as part of a team

Excellent verbal and written communication skills

Strong interpersonal and collaborative skills

Good conflict resolution skills

Ability to positively represent Johnson Controls and communicate with others at varying technical levels.

Demonstrated ability to simultaneously manage a large and diverse number of projects with professionalism, cooperation and persistence

Demonstrated ability to organizational and attention to details.

Preferred

BA degree in Engineering or Construction

HVAC equipment knowledge

Proficiency with MS Office Suite

HIRING SALARY RANGE: $89,000 - 122,000. Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. This position includes a competitive benefits package.

For details, please visit the About Us tab on the Johnson Controls Careers site.

https://jobs.johnsoncontrols.com/about-us

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.