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Manager Pos Technical Support Jobs in Brooklyn, NY

Diverse Lynx

Technical Support

Manhattan, NY · On-site

Experience in EUC support and management. Strong knowledge of Windows 1011, macOS, and mobile OS platforms. Expertise in Active Directory, Group Policy, and endpoint security. Hands-on experience ...

Diverse Lynx

Technical Support

Queens Village, NY · On-site

Experience in EUC support and management. Strong knowledge of Windows 10/11, macOS, and mobile OS platforms. Expertise in Active Directory, Group Policy, and endpoint security. Hands-on experience ...

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Manager Pos Technical Support information

See Brooklyn, NY salary details

$31K

$90.3K

$155.1K

How much do manager pos technical support jobs pay per year?

As of May 27, 2026, the average yearly pay for manager pos technical support in Brooklyn, NY is $90,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,300.00 and $109,400.00 per year, depending on experience, location, and employer.

What is the difference between Manager Pos Technical Support vs Technical Support Supervisor?

AspectManager Pos Technical SupportTechnical Support Supervisor
ResponsibilitiesOversees technical support teams, develops strategies, manages escalationsSupervises daily support operations, guides support staff, handles customer issues
Required CredentialsBachelor's degree, technical certifications, leadership experienceTechnical knowledge, experience in support roles, supervisory skills
Work EnvironmentOffice-based, team management, strategic planningSupport centers, customer service environment, team oversight
Industry UsageCommon in IT, telecom, and tech companiesWidely used in tech, electronics, and service industries

The main difference between Manager Pos Technical Support and Technical Support Supervisor lies in scope and responsibilities. The manager focuses on strategic planning and team leadership, while the supervisor handles daily operations and customer issues. Both roles require technical knowledge and leadership skills, but the manager typically has broader responsibilities and higher-level decision-making authority.

What are the most commonly searched types of Pos Technical Support jobs in Brooklyn, NY? The most popular types of Pos Technical Support jobs in Brooklyn, NY are:
What cities near Brooklyn, NY are hiring for Manager Pos Technical Support jobs? Cities near Brooklyn, NY with the most Manager Pos Technical Support job openings:
Manager Pos Technical Support jobs near you

Technical Support Engineering Manager

Merge API

New York, NY

$151K - $176K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 21 days ago

Job description

Technical Support Engineer at Merge

As a Technical Support Engineering Manager, you will lead and grow a team of Technical Support Engineers responsible for delivering world-class support to Merge customers and prospects. Your team will troubleshoot technical issues, guide customers through integrating Merge into their products, and act as a critical bridge between customers, engineering, and product teams.

In this role, you'll combine technical expertise, operational leadership, and people management to ensure our customers have an exceptional experience when building on Merge. You will help scale our support function, build efficient support processes, and develop a high-performing team capable of solving complex technical problems.

The ideal candidate has experience managing technical support or solutions engineering teams in a high-growth SaaS environment, a strong understanding of APIs and integrations, and a passion for building systems and teams that deliver outstanding customer outcomes.

Your work will directly impact customer satisfaction, product quality, and the overall success of Merge's platform.

Please note this is an in office role 5 days per week in either New York City or San Francisco.

What will you be doing?

  • Provide top-tier support to customers via online chat, email, Slack/Teams and screen-share meetings.
  • Troubleshoot technical issues and drive creative solutions to customers in a timely manner.
  • Contribute to establishing and maintaining the integration of Merge into our customers' product
  • Partner with Engineering, Product and Customer Success teams to resolve incidents and advocate for feature requests.
  • Create and maintain help center guides, runbooks, and internal notes to strengthen our knowledge base.
  • Help lay the foundation for a successful and rapidly growing support engineering team!

What experience is required?

  • 5+ years of experience in technical support engineering, solutions engineering, or developer support roles.
  • 2+ years of experience managing or leading technical support or solutions teams.
  • Strong technical background with experience working with APIs, integrations, and debugging customer implementations.
  • Experience supporting technical products used by developers or product teams.
  • Excellent verbal and written communication skills.
  • Demonstrated ability to manage incidents, escalations, and cross-functional collaboration.
  • Strong operational mindset with experience building processes, documentation, or support tooling.
  • High ownership, attention to detail, and a customer-first mindset.

Compensation

  • The cash compensation range for this role is $151,000-176,000
  • Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications. In addition to cash compensation, all employees receive an equity compensation package.

Benefits:

  • Unlimited PTO + 10 company holidays
  • Quality health, vision, and dental insurance
  • 401K Plan
  • $200 one-time home office stipend
  • Free dinner when working past 7pm
  • Annual company offsites and quarterly team events. Past locations have included: Nashville, Sonoma, and the Hudson Valley

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