Review, manage and follow up on open issues as needed * Project work that includes long and short ... No unusual physical requirements Remote, Technical Support Representative, Contact Center, TSR ...
Review, manage and follow up on open issues as needed * Project work that includes long and short ... No unusual physical requirements Remote, Technical Support Representative, Contact Center, TSR ...
Review, manage and follow up on open issues as needed * Project work that includes long and short ... No unusual physical requirements Remote, Technical Support Representative, Contact Center, TSR ...
Review, manage and follow up on open issues as needed * Project work that includes long and short ... No unusual physical requirements Remote, Technical Support Representative, Contact Center, TSR ...
Technical Account Manager
Des Moines, IA · On-site
Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! The Technical Account Manager (TAM) is responsible for actively driving and ...
Technical Account Manager
Des Moines, IA · On-site
Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! The Technical Account Manager (TAM) is responsible for actively driving and ...
IT End-User/Technical Support
Ames, IA · On-site
Manage and consult on procurement of IT goods and services including life-cycle hardware ... Experience - 5+ years of experience in end user/technical support - 5+ years of experience in Tier ...
IT End-User/Technical Support
Ames, IA · On-site
Manage and consult on procurement of IT goods and services including life-cycle hardware ... Experience - 5+ years of experience in end user/technical support - 5+ years of experience in Tier ...
Manage and consult on procurement of IT goods and services including life-cycle hardware ... Experience - 5+ years of experience in end user/technical support - 5+ years of experience in Tier ...
Manage and consult on procurement of IT goods and services including life-cycle hardware ... Experience - 5+ years of experience in end user/technical support - 5+ years of experience in Tier ...
Technical Service Specialist I
Clive, IA · On-site
Provides frontline technical support to users through multiple channels: phone, email, online chat ... Experience using ticketing and remote management tools (NinjaOne ticketing and NinjaOne RMM ...
Technical Service Specialist I
Clive, IA · On-site
Provides frontline technical support to users through multiple channels: phone, email, online chat ... Experience using ticketing and remote management tools (NinjaOne ticketing and NinjaOne RMM ...
Technical Service Specialist I
Clive, IA · On-site
Provides frontline technical support to users through multiple channels: phone, email, online chat ... Experience using ticketing and remote management tools (NinjaOne ticketing and NinjaOne RMM ...
Technical Service Specialist I
Clive, IA · On-site
Provides frontline technical support to users through multiple channels: phone, email, online chat ... Experience using ticketing and remote management tools (NinjaOne ticketing and NinjaOne RMM ...
Manages MTC integration and use of networks owned and managed by external organizations, including ... Tuition Support Options * Identity Theft Program
Manages MTC integration and use of networks owned and managed by external organizations, including ... Tuition Support Options * Identity Theft Program
Data Center Electrical and/or Mechanical infrastructure Technical manager - North Central US region
Altoona, IA · On-site
They are responsible for providing support, preventive maintenance, and repairs on equipment and systems. What You'll Do: * Work closely with other CBRE Technical Managers to help establish and ...
Data Center Electrical and/or Mechanical infrastructure Technical manager - North Central US region
Altoona, IA · On-site
They are responsible for providing support, preventive maintenance, and repairs on equipment and systems. What You'll Do: * Work closely with other CBRE Technical Managers to help establish and ...
Responsibilities : • Support the setup, opening, closure, and relocation of seasonal tax offices ... management system • Deliver supplies and materials to and from office locations in a timely and ...
Responsibilities : • Support the setup, opening, closure, and relocation of seasonal tax offices ... management system • Deliver supplies and materials to and from office locations in a timely and ...
Managing and communicating team status to Management * Technical support for Guidewire BillingCenter in production * Coordinating with team to analyzed defects * Coordinate with other service ...
Quick apply
Managing and communicating team status to Management * Technical support for Guidewire BillingCenter in production * Coordinating with team to analyzed defects * Coordinate with other service ...
Responsibilities Peraton is hiring Customer Technical Specialists to support the Department of ... Log and manage updates through a ticketing system, maintaining accurate asset and configuration ...
Responsibilities Peraton is hiring Customer Technical Specialists to support the Department of ... Log and manage updates through a ticketing system, maintaining accurate asset and configuration ...
Customer Technical Specialist
Des Moines, IA · On-site
$30K - $48K/yr
Responsibilities Peraton is hiring Customer Technical Specialists to support the Department of ... Log and manage updates through a ticketing system, maintaining accurate asset and configuration ...
Customer Technical Specialist
Des Moines, IA · On-site
$30K - $48K/yr
Responsibilities Peraton is hiring Customer Technical Specialists to support the Department of ... Log and manage updates through a ticketing system, maintaining accurate asset and configuration ...
Responsibilities Peraton is hiring Customer Technical Specialists to support the Department of ... Log and manage updates through a ticketing system, maintaining accurate asset and configuration ...
Responsibilities Peraton is hiring Customer Technical Specialists to support the Department of ... Log and manage updates through a ticketing system, maintaining accurate asset and configuration ...
This is a hands-on role that blends strategic product management with technical sales support and ... Key markets include medical, veterinary, food service/POS, postal/mail/shipping, and sports fishing.
This is a hands-on role that blends strategic product management with technical sales support and ... Key markets include medical, veterinary, food service/POS, postal/mail/shipping, and sports fishing.
Technical Co-Op 2
Cedar Rapids, IA · On-site
$42K - $57K/yr
Role Summary This position provides technical and operational support to the Operations team by ... Engage in inventory management, materials flow, and warehouse initiatives to improve throughput and ...
Technical Co-Op 2
Cedar Rapids, IA · On-site
$42K - $57K/yr
Role Summary This position provides technical and operational support to the Operations team by ... Engage in inventory management, materials flow, and warehouse initiatives to improve throughput and ...
Managing and communicating team status to Management * Technical support for Guidewire PolicyCenter in production * Coordinating with team to analyzed defects * Coordinate with other service provider ...
Quick apply
Managing and communicating team status to Management * Technical support for Guidewire PolicyCenter in production * Coordinating with team to analyzed defects * Coordinate with other service provider ...
This role involves greeting customers, providing initial diagnosis and troubleshooting of technical ... Facilitate the shipping and receiving of laptops for manufacturer repairs and manage loaner ...
This role involves greeting customers, providing initial diagnosis and troubleshooting of technical ... Facilitate the shipping and receiving of laptops for manufacturer repairs and manage loaner ...
Customer Technical Specialists Peraton is hiring Customer Technical Specialists to support the ... Log and manage updates through a ticketing system, maintaining accurate asset and configuration ...
Customer Technical Specialists Peraton is hiring Customer Technical Specialists to support the ... Log and manage updates through a ticketing system, maintaining accurate asset and configuration ...
Field Services Support
Cedar Rapids, IA · On-site
On-site, 1240 26th Ave Ct SW, Cedar Rapids, IA 52404 The Department of Management is seeking a highly skilled Field Service Support Technician. This role provides the daily, on‑site technical ...
Quick apply
Field Services Support
Cedar Rapids, IA · On-site
On-site, 1240 26th Ave Ct SW, Cedar Rapids, IA 52404 The Department of Management is seeking a highly skilled Field Service Support Technician. This role provides the daily, on‑site technical ...
Manager Pos Technical Support information
What is the difference between Manager Pos Technical Support vs Technical Support Supervisor?
| Aspect | Manager Pos Technical Support | Technical Support Supervisor |
|---|---|---|
| Responsibilities | Oversees technical support teams, develops strategies, manages escalations | Supervises daily support operations, guides support staff, handles customer issues |
| Required Credentials | Bachelor's degree, technical certifications, leadership experience | Technical knowledge, experience in support roles, supervisory skills |
| Work Environment | Office-based, team management, strategic planning | Support centers, customer service environment, team oversight |
| Industry Usage | Common in IT, telecom, and tech companies | Widely used in tech, electronics, and service industries |
The main difference between Manager Pos Technical Support and Technical Support Supervisor lies in scope and responsibilities. The manager focuses on strategic planning and team leadership, while the supervisor handles daily operations and customer issues. Both roles require technical knowledge and leadership skills, but the manager typically has broader responsibilities and higher-level decision-making authority.
What are the most commonly searched types of Pos Technical Support jobs in Iowa?
The most popular types of Pos Technical Support jobs in Iowa are:
What cities in Iowa are hiring for Manager Pos Technical Support jobs?
Cities in Iowa with the most Manager Pos Technical Support job openings:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 29 days ago
Aureon rating
3.4
Based on 7 frontline employees who took The Breakroom Quiz
224th of 224 rated it services
Job description
Job Responsibilities:
What can Aureon offer you?
Required Education:
Required Skills:
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:
Remote, Technical Support Representative, Contact Center, TSR, Technical Customer Support Representative, Inbound, Help Desk
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
- Inbound Telephone Support - perform telephone support as scheduled. Ensure that customer questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each contact -- including information and resolution achieved -- is logged in the appropriate ticketing system.
- E-mail & Chat Support - perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer information and resolution in the appropriate ticketing system.
- Skill improvement - continually strive to improve the cognitive and customer service skills necessary to perform the job. This includes proficiency with supported products, demonstrated problem solving ability and excellent verbal and written communication skills. Ability to read, review and understand support resources provided by the contact center and its clients. Attend all training classes and complete any exercises assigned.
- Assist and educate customers with inquiries related to both software and hardware, account management, installation, and best practices
- Focus on quality and customer satisfaction
- Clear and thorough documentation of customer interactions required
- Support inquiries include questions related to - Hardware, Software, Wireless communications, OTAP (Over-the-Air-Programming), Account management (billing), Upgrades, Online orders and Industry events
- Willing to fiercely advocate on behalf of and represent the Voice of the Customer
- Research and prepare detailed escalations to second level support
- Review, manage and follow up on open issues as needed
- Project work that includes long and short-term initiatives
What can Aureon offer you?
- Opportunities for professional growth, development, and advancement within the organization
- 100% remote working employment model
- Shift differential pay applied to evening and weekend shifts
- Comprehensive training on hardware and software applications for qualified applicants
- Knowledge and experience relating to basic computer applications
- Competitive compensation and full benefits package for full-time employees
- Health, Dental, Vision, and Life Insurance Plans, 401K, and PTO
Required Education:
- High school or equivalent
Required Skills:
- Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional and courteous manner
- Excellent written and oral communication skills, including strong listening skills
- Intermediate to advanced computer skills with emphasis on Internet knowledge
- 1-2 years experience troubleshooting hardware and/or software, either remotely or onsite
- Experience working in a customer Support Center
- Experience working with Mobile Communications
- Experience working with Transportation
- Accounting or accounts receivable experience is a huge plus
- Must exhibit dependability, adaptability and flexibility
- Ability to diagnose and troubleshoot issues
- Basic math skills
- Creative thinking and reasoning ability
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:
- Primarily indoor work primarily in office environment
- Frequent utilization of manual dexterity and visualizing of computer screen
- No unusual physical requirements
Remote, Technical Support Representative, Contact Center, TSR, Technical Customer Support Representative, Inbound, Help Desk
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
About Aureon
Sourced by ZipRecruiter
Industry
Telecommunications
Company size
501 - 1,000 Employees
Headquarters location
West Des Moines, IA, US
Year founded
1988