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Manager Pos Technical Support Jobs in Alabama (NOW HIRING)

Harris

$70K - $80K/yr

Implement and manage identity and access management solutions, including Microsoft Entra ID, SSO ... technical issues should be escalated to development and provide clear supporting details.

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Manager Pos Technical Support information

What is the difference between Manager Pos Technical Support vs Technical Support Supervisor?

AspectManager Pos Technical SupportTechnical Support Supervisor
ResponsibilitiesOversees technical support teams, develops strategies, manages escalationsSupervises daily support operations, guides support staff, handles customer issues
Required CredentialsBachelor's degree, technical certifications, leadership experienceTechnical knowledge, experience in support roles, supervisory skills
Work EnvironmentOffice-based, team management, strategic planningSupport centers, customer service environment, team oversight
Industry UsageCommon in IT, telecom, and tech companiesWidely used in tech, electronics, and service industries

The main difference between Manager Pos Technical Support and Technical Support Supervisor lies in scope and responsibilities. The manager focuses on strategic planning and team leadership, while the supervisor handles daily operations and customer issues. Both roles require technical knowledge and leadership skills, but the manager typically has broader responsibilities and higher-level decision-making authority.

How much does a manager pos technical support make in the US?

A Manager of POS Technical Support in the US typically earns between $60,000 and $90,000 annually, depending on experience, location, and company size. The role often requires technical skills, customer service experience, and knowledge of POS systems and troubleshooting tools.

What is manager POS technical support?

A manager POS technical support role involves overseeing technical assistance for point-of-sale systems, ensuring their proper operation and resolving hardware or software issues. The position typically requires knowledge of POS technology, troubleshooting skills, and leadership abilities to coordinate support teams and communicate with clients or vendors.

What are the most commonly searched types of Pos Technical Support jobs in Alabama?

The most popular types of Pos Technical Support jobs in Alabama are:

Manager Pos Technical Support jobs near you

Technical Support Specialist (TSS Level I)

DAWSON

Mobile, AL • On-site

Full-time

Re-posted 15 days ago

Job description

Job Summary:
DAWSON is a company focused on supporting mission-critical Department of Homeland Security operations. They are seeking a Technical Support Specialist (TSS Level I) to coordinate with stakeholders, manage equipment, plan logistics, and provide training on equipment protocols.
Responsibilities:
• Conduct CBRN detection operations
• Function as Project Manager when the project manager is absent.
• Manage and maintain file system for regional documentation to include record keeping, following file standards and protocols, and maintaining both electronic and paper files.
• Responsible for maintaining their equipment, tactics, techniques, and procedure standards by completing all training, including refresher training, in accordance with MDDP policies.
• Supports fleet management by documenting, tracking, submitting, and filing all necessary fleet vehicle information in accordance with MDDP, CWMD, and DHS policies.
• Adheres to professional standards and codes of conduct set forth by MDDP, CWMD, and DHS including dress code, all forms of communication standards, social media regulations, and other policies as required.
• Presents clear, concise, and accurate information on the Mobile Detection Deployment Program and its capabilities to a variety of stakeholders and group sizes.
• Supports training on and answers questions on policies, procedures, protocols, and equipment of the program to a variety of stakeholders and group sizes unless otherwise directed
• Submit Travel Approvals within 48hrs after members receive an Operations Order (OPORD) unless otherwise directed.
• Provides support for Situation Reports (SITREPs).
• Provides input for After Action Reports (AARs).
Qualifications:
Required:
• Active Secret Security Clearance
• CBRN subject matter expert
• Able to carry equipment up to 50lbs.
• Have a Commercial Driver’s License Class B (CDL B) or ability to obtain within 3 months following contract award
• 10 years’ experience in operational planning and coordination of detection and preventative activities; 7 years hands on experience of the same
• Operational experience in planning CBRN detection operations, managing logistics, and executing detection during NSSE, events of significance to include SEAR, events of all levels (I through V), enhanced steady state, steady-state, and surge operations
• Equipment experience shall include the use of primary and secondary screening devices including spectroscopic devices and chemical identification equipment utilizing FTIR and Raman technologies
• Demonstrate tactics, techniques, and procedures for CBRN detection operations
• Excellent leadership qualities, public speaking and presentation skills
• National Incident Management System (NIMS) and Incident Command Structure (ICS) certifications and courses
• Excellent decision making and critical thinking skills in a high paced environment
• At least one Basic Radiation Fundamental Training Program Certification
• Primary and secondary screening preventative certifications
• Possess excellent verbal and written communication skills
• Proficiency with Microsoft Office Suite for performance of duties
• Be able to read, write, and speak English fluently
• Travel 50 – 75% during the year
Company:
DAWSON brings together the diverse portfolio of companies of Hawaiian Native Corporation, delivering mission-critical services to the Department of Defense, federal agencies, and commercial organizations. Founded in 2004, the company is headquartered in Honolulu, HI, US, , with a team of 1001-5000 employees. The company is currently Late Stage.

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