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Manager Pharmacy Call Center Operation Jobs (NOW HIRING)

SPS North America

Call Center Manager

New York, NY · On-site

Client Services Manager, Client Services Supervisor, or equivalent leadership Business Hours ... What You'll Do Team & Call Center Operations * Supervise and support daily call center activities ...

MV Transportation

Call Center Manager

San Rafael, CA · On-site

$75K - $89K/yr

Responsibilities MV Transportation is seeking a Call Center Manager for proposed business to oversee all reservations, scheduling, and dispatching operations. He/she will work closely with MV ...

Revel Staffing

Call Center Manager

Albuquerque, NM · On-site

Oversee daily call center operations to ensure timely, professional, and compassionate service * Manage key parts of the admissions process, including inquiry handling, insurance verification, intake ...

AbsoluteCARE Medical Center & Pharmacy

Reporting to the Call Center Operations Manager, the Supervisor coaches and develops agents and team leads, manages real-time performance, and resolves member escalations to protect the member ...

MV Transportation

Call Center Manager

San Rafael, CA · On-site

$75K - $89K/yr

Responsibilities MV Transportation is seeking a Call Center Manager for proposed business to oversee all reservations, scheduling, and dispatching operations. He/she will work closely with MV ...

Revel Staffing

Call Center Manager

Albuquerque, NM · On-site

$68K - $88K/hr

Oversee daily call center operations to ensure timely, professional, and compassionate service * Manage key parts of the admissions process, including inquiry handling, insurance verification, intake ...

Intangible Assets

Call Center Director

Vernon Hills, IL · On-site

$150K - $170K/yr

The Director of Call Center Operations will be responsible for overseeing the daily operations of the contact center, ensuring high levels of customer satisfaction, and managing the contact center ...

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Manager Pharmacy Call Center Operation information

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$53K

$124.7K

$184K

How much do manager pharmacy call center operation jobs pay per year?

As of Sep 15, 2026, the average yearly pay for manager pharmacy call center operation in the United States is $124,655.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,000.00 and $151,000.00 per year, depending on experience, location, and employer.

What are popular job titles related to Manager Pharmacy Call Center Operation jobs?

For Manager Pharmacy Call Center Operation jobs, the most frequently searched job titles are:

Infographic showing various Manager Pharmacy Call Center Operation job openings in the United States as of June 2026, with employment types broken down into 81% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $124,655 per year, or $59.9 per hour.

Call Center Manager

New York, NY • On-site

SPS North America
See more jobs at SPS North Americaexternal

Full-time

Posted 26 days ago

Job description

#Onsite

Reports To: Client Services Manager, Client Services Supervisor, or equivalent leadership

Business Hours: Monday-Sunday | 8:00 AM-5:00 PM | Shifting Schedule, Onsite

Lead a High-Performing Customer Service Team

The Call Center Manager oversees daily call center operations and supports a team responsible for inbound customer service, sales inquiries, group bookings, and ticket reservations. This role ensures customers receive prompt, professional, and personalized service while maintaining operational and sales goals.

Why This Role Matters

As a key leader within the call center, you'll help ensure customers receive an exceptional experience while supporting the team in meeting service, sales, and operational objectives.

What You'll DoTeam & Call Center Operations
  • Supervise and support daily call center activities and staff
  • Monitor call volume, service levels, and team performance
  • Assign work and help ensure appropriate staffing and coverage
  • Coach, train, and provide feedback to team members
  • Escalate and resolve complex customer issues
Customer & Sales Support
  • Oversee inbound calls, customer inquiries, ticket changes, and reservations
  • Support B2C registrations, group bookings, and B2B client reservations
  • Ensure accurate and timely processing of ticket and ancillary product sales
  • Monitor service quality and promote a positive customer experience
Reporting & Process Improvement
  • Track team metrics and provide operational reporting
  • Identify opportunities to improve workflows and customer service
  • Ensure adherence to client and SPS policies and procedures
  • Collaborate with the sales team and site leadership on operational needs
What You Bring
  • High school diploma or equivalent required
  • 2+ years of call center or customer service experience
  • Previous supervisory or team lead experience preferred
  • Experience in a high-volume customer service environment
  • Strong communication, coaching, and problem-solving skills
  • Proficiency with Microsoft Office and call center systems
  • Ticketing or reservations experience preferred
  • Ability to work weekends, holidays, and varying shifts
Physical Requirements
  • Ability to sit, stand, or walk for extended periods
  • Ability to work comfortably on a computer and operate standard office equipment
  • Ability to lift up to 40 lbs.

Travel: None or Negligible

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