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Manager Pharmaceutical Call Center Jobs (NOW HIRING)

Advantage Septic Service is seeking an experienced, results-driven Call Center Manager who has successfully led Nextar-trained call center withing the home services industry. The ideal candidate ...

Overview The Call Center Manager is responsible for the daily supervision of Call Center Agents, Lead Agents, Trainers and Supervisors. Ensuring customer interactions is handled in a helpful ...

Overview The Call Center Manager is responsible for the daily supervision of Call Center Agents, Lead Agents, Trainers and Supervisors. Ensuring customer interactions is handled in a helpful ...

General information Job Posting Title Call Center Manager Date Wednesday, July 29, 2026 City Topeka State KS Country United States Working time Full-time Description & Requirements Maximus is hiring ...

A leading healthcare organization is seeking a compassionate and experienced Healthcare Call Center Manager to oversee patient intake, admissions coordination, and call center operations. This role ...

CALL CENTER MANAGER Director of First Impressions & High Fives Location: Tolleson AZ APEX Windows & Bath is looking for an experienced, high-energy Call Center Manager to lead our outbound ...

CALL CENTER MANAGER Director of First Impressions & High Fives Location: Tolleson, AZ APEX Windows & Bath is looking for an experienced, high-energy Call Center Manager to lead our outbound ...

CALL CENTER MANAGER Director of First Impressions & High Fives Location: Tolleson, AZ APEX Windows & Bath is looking for an experienced, high-energy Call Center Manager to lead our outbound ...

Call Center Manager

Marietta, GA ยท On-site

$55K - $60K/yr

Nelson Exteriors Call Center Manager "We kindly request you not to call the office, as we are unable to accommodate all inquiries. If your application is shortlisted, we will reach out to you with ...

Call Center

East Hartford, CT ยท On-site

$16 - $19.75/hr

Call Center East Hartford, CT, United States $ 17.00 - 18.00 (US Dollar) Sr Call Center needs 6 months minimum experience in call center/dispatcher experience Sr Call Center requires: Must have a ...

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Manager Pharmaceutical Call Center information

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$29.5K

$63.8K

$109.5K

How much do manager pharmaceutical call center jobs pay per year?

As of Sep 15, 2026, the average yearly pay for manager pharmaceutical call center in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What does a manager pharmaceutical call center do?

A manager in a pharmaceutical call center oversees daily operations, manages staff, ensures compliance with industry regulations, and maintains high customer service standards. They often use customer relationship management (CRM) tools and may require knowledge of pharmaceutical products and regulations.
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Call Center Manager

Manassas, VA โ€ข On-site

Other

Re-posted 2 days ago


Job description

Advantage Septic Service is seeking an experienced, results-driven Call Center Manager who has successfully led Nextar-trained call center withing the home services industry.

The ideal candidate brings 3-5 years of hands-on management experience, deep proficiency in Service Titan, and a comprehensive understanding of Nexstar processes, call scripts, and operational disciplines.

In this role, you will be responsible for driving call center performance, maximizing dispatch board efficiency, delivering

5-star customer experience and maintaining strong alignment with Operations leadership.

Key Responsibilities: Team Leadership & Performance Management
  • Lead & Coach: Manage, mentor, and hold the call center team accountable to high-performance standards through coaching, scorecards, and performance management.
  • Process Enforcement: Train and enforce Nexstar operational disciplines, including call scripts, booking standards, and customer experience expectations.
  • Customer Excellence: Ensure the delivery of consistent, 5-star customer experience on every interaction and handle escalated customer issues professionally and efficiently.
  • Metric Ownership: Drive and continuously improve key call center metrics, with a focus on conversion/booking rates and high-value call prioritization.
Dispatch, Capacity & Revenue Optimization
  • Dispatch Board Management: Actively manage and optimize the dispatch board (including the 3-day board) to maximize revenue, schedule density, profitability, and technician efficiency.
  • Capacity Planning: Balance emergency service calls, scheduled work, and technician productivity through proactive outbound calls to fill capacity.
  • Operations Alignment: Maintain continuous communication with Operations leadership to ensure alignment on capacity, daily priorities, and field needs.
Field Support & Operations Logistics
  • Technician Readiness: Set field technicians up for success by verifying they have all necessary job details, resources, and materials prior to arriving on-site.
  • Parts & Inventory Management: Order required parts and coordinate deliveries to support seamless field operations.
Required Qualifications & Experience
  • Nexstar Mastery: Demonstrated experience implementing and enforcing Nexstar processes, call scripts, and booking standards.
  • Industry Experience: 3-5 years of hands-on call center management experience within the home services industry (septic, plumbing, HVAC, electrical, or related trade).
  • Software Proficiency: Advanced, hands-on proficiency with ServiceTitan (dispatch, booking, capacity management).
  • Leadership & Communication: Strong interpersonal, problem-solving, and conflict-resolution skills with a proven track record of driving team accountability.
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