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Manager Order Management Jobs in Raleigh, NC (NOW HIRING)

Sr. Product Manager

Raleigh, NC · On-site

$123K - $162K/yr

... order management systems • Lead cross-functional agile teams spanning IT, supply chain, automation/controls engineering, and operations • Serve as the primary liaison between distribution ...

Order Fulfillment Professional

Morrisville, NC · On-site

$15.50 - $20.25/hr

Manage daily backlog for in-warranty PC part orders. o Track incoming supply and manage ETAs to customers. o Find alternate sources of supply for hard to source parts. o Identify Incorrect part ...

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Cook Short Order

Raleigh, NC · On-site

$500 - $900/wk

This position reports directly to the Kitchen Manager. Responsibilities * Prepare and cook food items efficiently to order * Maintain cleanliness and organization of the kitchen area * Operate ...

New

Support estimating, bidding, and change order management. * Identify and mitigate risks or delays to maintain project timelines. * Lead regular project review meetings with staff. Team Leadership

Sr. Product Manager

Raleigh, NC · On-site

$123K - $162K/yr

Enable system orchestration and real-time execution through integration across warehouse, automation, transportation, and order management systems * Lead cross-functional agile teams spanning ...

Sr. Product Manager

Raleigh, NC

$123K - $162K/yr

Enable system orchestration and real-time execution through integration across warehouse, automation, transportation, and order management systems * Lead cross-functional agile teams spanning ...

Fabrication Manager

Fuquay Varina, NC · On-site

$90K - $120K/yr

Support estimating, bidding, and change order management. * Identify and mitigate risks or delays to maintain project timelines. * Lead regular project review meetings with staff. Team Leadership

Showing results 41-60

Manager Order Management information

See Raleigh, NC salary details

$27.7K

$67.9K

$140.5K

How much do manager order management jobs pay per year?

As of Jul 24, 2026, the average yearly pay for manager order management in Raleigh, NC is $67,945.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,600.00 and $73,900.00 per year, depending on experience, location, and employer.

What is the highest paid job in supply chain?

In supply chain management, executive roles such as Supply Chain Director or Vice President of Supply Chain typically have the highest salaries, often exceeding $150,000 annually. These positions require extensive experience, strategic planning skills, and often involve overseeing global logistics, procurement, and operations.

What are the key skills and qualifications needed to thrive as a Manager Order Management, and why are they important?

To thrive as a Manager Order Management, you need expertise in supply chain processes, order fulfillment, inventory control, and a relevant bachelor’s degree, often in business or logistics. Familiarity with ERP systems like SAP or Oracle, order processing software, and sometimes APICS certification is typically required. Strong leadership, problem-solving, and communication skills help you effectively manage teams and resolve issues across departments. These abilities ensure efficient order processing, customer satisfaction, and smooth coordination between sales, logistics, and operations.

What jobs in the US pay 300,000 a year?

Manager of Order Management roles typically do not reach $300,000 annually, but senior positions such as senior supply chain managers, financial managers, or executive roles in logistics and operations can exceed this salary level, especially with extensive experience, advanced certifications, and leadership responsibilities. High-level executive roles like VP of Supply Chain or Director of Operations are more likely to offer compensation in this range.

What does a Manager of Order Management do?

A Manager of Order Management oversees the end-to-end process of order fulfillment within a company. This includes managing the order entry, processing, and delivery to ensure customers receive their products accurately and on time. They coordinate with various departments such as sales, logistics, and customer service to resolve any issues and streamline operations. Additionally, they analyze performance metrics to improve efficiency and maintain customer satisfaction.

Is order management a good career?

Order management is a viable career that involves coordinating and processing customer orders, often requiring skills in communication, organization, and familiarity with enterprise resource planning (ERP) systems. It offers opportunities for advancement into supervisory or supply chain roles and typically involves a structured work environment with standard business hours.

How does a Manager Order Management typically collaborate with other departments to ensure timely and accurate order fulfillment?

A Manager Order Management works closely with sales, supply chain, logistics, and customer service teams to streamline the order-to-delivery process. They coordinate with sales to verify order details, partner with supply chain to monitor inventory levels, and work alongside logistics to schedule shipments. Effective communication and problem-solving skills are essential, as the role often involves resolving discrepancies or delays quickly to maintain customer satisfaction. Regular cross-departmental meetings and updates are common to ensure alignment and address challenges proactively.

What is the difference between Manager Order Management vs Customer Service Manager?

AspectManager Order ManagementCustomer Service Manager
Primary FocusOverseeing order processing, fulfillment, and logisticsManaging customer support, satisfaction, and service quality
Required SkillsSupply chain knowledge, order systems, coordinationCommunication, problem-solving, customer relations
Work EnvironmentOperations, logistics, supply chain departmentsCustomer service centers, client-facing roles
Common CertificationsSupply chain certifications, ERP system trainingCustomer service certifications, leadership training

The Manager Order Management primarily focuses on overseeing the order fulfillment process, ensuring timely delivery, and coordinating logistics. In contrast, the Customer Service Manager concentrates on maintaining high customer satisfaction, resolving client issues, and managing support teams. Both roles require strong communication skills, but their core responsibilities and work environments differ significantly.

What are the career paths in order management?

Career paths in order management typically start as an Order Management Associate or Coordinator, progressing to roles like Order Management Specialist or Supervisor. Advancement can lead to positions such as Order Management Manager, Operations Manager, or Supply Chain Director, often requiring experience with ERP systems, strong organizational skills, and industry knowledge.
What are the most commonly searched types of Order Management jobs in Raleigh, NC? The most popular types of Order Management jobs in Raleigh, NC are:
What are popular job titles related to Manager Order Management jobs in Raleigh, NC? For Manager Order Management jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Manager Order Management jobs in Raleigh, NC look for? The top searched job categories for Manager Order Management jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Manager Order Management jobs? Cities near Raleigh, NC with the most Manager Order Management job openings:
Infographic showing various Manager Order Management job openings in Raleigh, NC as of July 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $67,945 per year, or $32.7 per hour.
Sr. Manager - Customer Operations & Support

Sr. Manager - Customer Operations & Support

Thermo Fisher Scientific

Morrisville, NC • On-site

Full-time

Posted 24 days ago


Thermo Fisher Scientific rating

7.7

Company rating: 7.7 out of 10

Based on 419 frontline employees who took The Breakroom Quiz

201st of 535 rated manufacturers


Job description

Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
Location: 3900 Paramount Parkway, Morrisville, NC (4-days onsite required)
Division: Biologicals & Chemicals Division (BCD)
About the Role
As a Senior Manager, Customer Operations, you will lead a high-performing team supporting the PCS business unit within BCD. You will be responsible for driving operational excellence, enhancing the end-to-end customer experience, and ensuring seamless coordination across supply chain, procurement, and commercial teams.
This role serves as the central "control tower" for customer operations-overseeing order lifecycle management, service programs, and customer communications-while aligning with business objectives and delivering exceptional customer satisfaction.
Key Responsibilities
Team Leadership & Development
  • Lead, coach, and develop a team of ~12 employees, including supervisors
  • Set clear goals aligned to evolving business and customer needs
  • Foster a culture of accountability, collaboration, and continuous improvement
  • Identify skill gaps and implement training and onboarding programs
  • Partner with site leaders to standardize processes across locations
  • Drive employee engagement, retention, and talent development initiative

Operational Excellence
  • Oversee quoting, order entry, order management, and assurance of supply services
  • Manage Vendor Managed Inventory (VMI) programs and service-based offerings
  • Ensure accurate, timely order fulfillment by removing operational barriers
  • Align processes with quality standards (cGMP, ISO 9001) and internal systems
  • Build scalable infrastructure to support business growth

Customer Experience & Strategy
  • Act as the primary coordination point for customer-facing operations
  • Provide visibility into order status, supply risks, and service performance
  • Lead cross-functional issue resolution with clear ownership and timelines
  • Analyze Customer Allegiance Score (CAS) data and implement improvements
  • Enhance customer experience to support retention and business growth

Analytics & Continuous Improvement
  • Monitor and report on key performance metrics (service, responsiveness, delivery)
  • Drive process improvements using PPI (Practical Process Improvement) methodologies
  • Establish daily operational reviews and performance tracking mechanisms
  • Lead cross-functional initiatives to improve efficiency and service quality

Minimum Qualifications
  • High school diploma or GED required
  • Bachelor's degree or MSA preferred
  • 6-8+ years of people leadership experience in customer operations or business operations
  • 4-5+ years in a customer-facing role
  • Experience with CRM systems (Salesforce preferred)
  • ERP system experience (Oracle, A+, or similar)
  • Proven track record in process improvement and operational transformation
  • Strong analytical, problem-solving, and communication skills

Key Skills & Competencies
  • Ability to lead in a matrixed, cross-functional environment
  • Strong business acumen and customer-centric mindset
  • Expertise in data analysis and performance metrics
  • Proven ability to drive process maturity and scalable operations
  • Passion for continuous improvement and developing high-performing team

Why Join Thermo Fisher Scientific?
At Thermo Fisher Scientific, you'll do meaningful work that makes a global impact. You'll have the opportunity to grow your career while contributing to solutions that help make the world healthier, cleaner, and safer.
Additional Details
  • Location: 3900 Paramount Parkway, Morrisville, NC
  • Work Model: Onsite
  • Travel: Less than 25% annually
  • Relocation: Not provided

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