Oversee quoting, order entry, order management, and assurance of supply services * Manage Vendor Managed Inventory (VMI) programs and service-based offerings * Ensure accurate, timely order ...
Oversee quoting, order entry, order management, and assurance of supply services * Manage Vendor Managed Inventory (VMI) programs and service-based offerings * Ensure accurate, timely order ...
Oversee quoting, order entry, order management, and assurance of supply services * Manage Vendor Managed Inventory (VMI) programs and service-based offerings * Ensure accurate, timely order ...
Oversee quoting, order entry, order management, and assurance of supply services * Manage Vendor Managed Inventory (VMI) programs and service-based offerings * Ensure accurate, timely order ...
... ordering plan, seasonal direction, and inventory management issues on a weekly basis. * Assist with the efficient staging, stocking and storage of merchandise. * Ensure that merchandise is presented ...
... ordering plan, seasonal direction, and inventory management issues on a weekly basis. * Assist with the efficient staging, stocking and storage of merchandise. * Ensure that merchandise is presented ...
... ordering plan, seasonal direction, and inventory management issues on a weekly basis. * Assist with the efficient staging, stocking and storage of merchandise. * Ensure that merchandise is presented ...
... ordering plan, seasonal direction, and inventory management issues on a weekly basis. * Assist with the efficient staging, stocking and storage of merchandise. * Ensure that merchandise is presented ...
... ordering plan, seasonal direction, and inventory management issues on a weekly basis. * Assist with the efficient staging, stocking and storage of merchandise. * Ensure that merchandise is presented ...
... ordering plan, seasonal direction, and inventory management issues on a weekly basis. * Assist with the efficient staging, stocking and storage of merchandise. * Ensure that merchandise is presented ...
... ordering plan, seasonal direction, and inventory management issues on a weekly basis. * Assist with the efficient staging, stocking and storage of merchandise. * Ensure that merchandise is presented ...
... ordering plan, seasonal direction, and inventory management issues on a weekly basis. * Assist with the efficient staging, stocking and storage of merchandise. * Ensure that merchandise is presented ...
... ordering plan, seasonal direction, and inventory management issues on a weekly basis. * Assist with the efficient staging, stocking and storage of merchandise. * Ensure that merchandise is presented ...
... ordering plan, seasonal direction, and inventory management issues on a weekly basis. * Assist with the efficient staging, stocking and storage of merchandise. * Ensure that merchandise is presented ...
... ordering plan, seasonal direction, and inventory management issues on a weekly basis. * Assist with the efficient staging, stocking and storage of merchandise. * Ensure that merchandise is presented ...
... ordering plan, seasonal direction, and inventory management issues on a weekly basis. * Assist with the efficient staging, stocking and storage of merchandise. * Ensure that merchandise is presented ...
... ordering plan, seasonal direction, and inventory management issues on a weekly basis. * Assist with the efficient staging, stocking and storage of merchandise. * Ensure that merchandise is presented ...
... ordering plan, seasonal direction, and inventory management issues on a weekly basis. * Assist with the efficient staging, stocking and storage of merchandise. * Ensure that merchandise is presented ...
... ordering plan, seasonal direction, and inventory management issues on a weekly basis. * Assist with the efficient staging, stocking and storage of merchandise. * Ensure that merchandise is presented ...
... ordering plan, seasonal direction, and inventory management issues on a weekly basis. * Assist with the efficient staging, stocking and storage of merchandise. * Ensure that merchandise is presented ...
... ordering plan, seasonal direction, and inventory management issues on a weekly basis. * Assist with the efficient staging, stocking and storage of merchandise. * Ensure that merchandise is presented ...
... ordering plan, seasonal direction, and inventory management issues on a weekly basis. * Assist with the efficient staging, stocking and storage of merchandise. * Ensure that merchandise is presented ...
... ordering plan, seasonal direction, and inventory management issues on a weekly basis. * Assist with the efficient staging, stocking and storage of merchandise. * Ensure that merchandise is presented ...
... ordering plan, seasonal direction, and inventory management issues on a weekly basis. * Assist with the efficient staging, stocking and storage of merchandise. * Ensure that merchandise is presented ...
Sr. Product Manager
Raleigh, NC · On-site
$123K - $162K/yr
... order management systems • Lead cross-functional agile teams spanning IT, supply chain, automation/controls engineering, and operations • Serve as the primary liaison between distribution ...
Sr. Product Manager
Raleigh, NC · On-site
$123K - $162K/yr
... order management systems • Lead cross-functional agile teams spanning IT, supply chain, automation/controls engineering, and operations • Serve as the primary liaison between distribution ...
This role serves as the strategic leader for customer order management, customer communication, service excellence, process standardization, and cross-functional collaboration between Customer Care ...
New
This role serves as the strategic leader for customer order management, customer communication, service excellence, process standardization, and cross-functional collaboration between Customer Care ...
New
Order Fulfillment Professional
Morrisville, NC · On-site
$15.50 - $20.25/hr
Manage daily backlog for in-warranty PC part orders. o Track incoming supply and manage ETAs to customers. o Find alternate sources of supply for hard to source parts. o Identify Incorrect part ...
Order Fulfillment Professional
Morrisville, NC · On-site
$15.50 - $20.25/hr
Manage daily backlog for in-warranty PC part orders. o Track incoming supply and manage ETAs to customers. o Find alternate sources of supply for hard to source parts. o Identify Incorrect part ...
Be Seen First
Cook Short Order
Raleigh, NC · On-site
$500 - $900/wk
This position reports directly to the Kitchen Manager. Responsibilities * Prepare and cook food items efficiently to order * Maintain cleanliness and organization of the kitchen area * Operate ...
New
Quick apply
Be Seen First
Cook Short Order
Raleigh, NC · On-site
$500 - $900/wk
This position reports directly to the Kitchen Manager. Responsibilities * Prepare and cook food items efficiently to order * Maintain cleanliness and organization of the kitchen area * Operate ...
New
Fabrication Manager
Fuquay Varina, NC · On-site
Support estimating, bidding, and change order management. * Identify and mitigate risks or delays to maintain project timelines. * Lead regular project review meetings with staff. Team Leadership
Fabrication Manager
Fuquay Varina, NC · On-site
Support estimating, bidding, and change order management. * Identify and mitigate risks or delays to maintain project timelines. * Lead regular project review meetings with staff. Team Leadership
Sr. Product Manager
Raleigh, NC · On-site
$123K - $162K/yr
Enable system orchestration and real-time execution through integration across warehouse, automation, transportation, and order management systems * Lead cross-functional agile teams spanning ...
Sr. Product Manager
Raleigh, NC · On-site
$123K - $162K/yr
Enable system orchestration and real-time execution through integration across warehouse, automation, transportation, and order management systems * Lead cross-functional agile teams spanning ...
Sr. Product Manager
$123K - $162K/yr
Enable system orchestration and real-time execution through integration across warehouse, automation, transportation, and order management systems * Lead cross-functional agile teams spanning ...
Sr. Product Manager
$123K - $162K/yr
Enable system orchestration and real-time execution through integration across warehouse, automation, transportation, and order management systems * Lead cross-functional agile teams spanning ...
Fabrication Manager
Fuquay Varina, NC · On-site
$90K - $120K/yr
Support estimating, bidding, and change order management. * Identify and mitigate risks or delays to maintain project timelines. * Lead regular project review meetings with staff. Team Leadership
Quick apply
Fabrication Manager
Fuquay Varina, NC · On-site
$90K - $120K/yr
Support estimating, bidding, and change order management. * Identify and mitigate risks or delays to maintain project timelines. * Lead regular project review meetings with staff. Team Leadership
Manager Order Management information
See Raleigh, NC salary details
$27.7K - $38K
5% of jobs
$38K - $48.2K
14% of jobs
$51.3K is the 25th percentile. Wages below this are outliers.
$48.2K - $58.5K
20% of jobs
The median wage is $62.4K / yr.
$58.5K - $68.7K
28% of jobs
$72.8K is the 75th percentile. Wages above this are outliers.
$68.7K - $79K
19% of jobs
$79K - $89.2K
9% of jobs
$89.2K - $99.5K
1% of jobs
$99.5K - $109.7K
0% of jobs
$109.7K - $120K
1% of jobs
$120K - $130.2K
1% of jobs
$130.2K - $140.5K
1% of jobs
$27.7K
$67.9K
$140.5K
How much do manager order management jobs pay per year?
What is the highest paid job in supply chain?
What are the key skills and qualifications needed to thrive as a Manager Order Management, and why are they important?
What jobs in the US pay 300,000 a year?
What does a Manager of Order Management do?
Is order management a good career?
How does a Manager Order Management typically collaborate with other departments to ensure timely and accurate order fulfillment?
What is the difference between Manager Order Management vs Customer Service Manager?
| Aspect | Manager Order Management | Customer Service Manager |
|---|---|---|
| Primary Focus | Overseeing order processing, fulfillment, and logistics | Managing customer support, satisfaction, and service quality |
| Required Skills | Supply chain knowledge, order systems, coordination | Communication, problem-solving, customer relations |
| Work Environment | Operations, logistics, supply chain departments | Customer service centers, client-facing roles |
| Common Certifications | Supply chain certifications, ERP system training | Customer service certifications, leadership training |
The Manager Order Management primarily focuses on overseeing the order fulfillment process, ensuring timely delivery, and coordinating logistics. In contrast, the Customer Service Manager concentrates on maintaining high customer satisfaction, resolving client issues, and managing support teams. Both roles require strong communication skills, but their core responsibilities and work environments differ significantly.
What are the career paths in order management?

Full-time
Posted 24 days ago
Thermo Fisher Scientific rating
7.7
Based on 419 frontline employees who took The Breakroom Quiz
201st of 535 rated manufacturers
Job description
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
Location: 3900 Paramount Parkway, Morrisville, NC (4-days onsite required)
Division: Biologicals & Chemicals Division (BCD)
About the Role
As a Senior Manager, Customer Operations, you will lead a high-performing team supporting the PCS business unit within BCD. You will be responsible for driving operational excellence, enhancing the end-to-end customer experience, and ensuring seamless coordination across supply chain, procurement, and commercial teams.
This role serves as the central "control tower" for customer operations-overseeing order lifecycle management, service programs, and customer communications-while aligning with business objectives and delivering exceptional customer satisfaction.
Key Responsibilities
Team Leadership & Development
- Lead, coach, and develop a team of ~12 employees, including supervisors
- Set clear goals aligned to evolving business and customer needs
- Foster a culture of accountability, collaboration, and continuous improvement
- Identify skill gaps and implement training and onboarding programs
- Partner with site leaders to standardize processes across locations
- Drive employee engagement, retention, and talent development initiative
Operational Excellence
- Oversee quoting, order entry, order management, and assurance of supply services
- Manage Vendor Managed Inventory (VMI) programs and service-based offerings
- Ensure accurate, timely order fulfillment by removing operational barriers
- Align processes with quality standards (cGMP, ISO 9001) and internal systems
- Build scalable infrastructure to support business growth
Customer Experience & Strategy
- Act as the primary coordination point for customer-facing operations
- Provide visibility into order status, supply risks, and service performance
- Lead cross-functional issue resolution with clear ownership and timelines
- Analyze Customer Allegiance Score (CAS) data and implement improvements
- Enhance customer experience to support retention and business growth
Analytics & Continuous Improvement
- Monitor and report on key performance metrics (service, responsiveness, delivery)
- Drive process improvements using PPI (Practical Process Improvement) methodologies
- Establish daily operational reviews and performance tracking mechanisms
- Lead cross-functional initiatives to improve efficiency and service quality
Minimum Qualifications
- High school diploma or GED required
- Bachelor's degree or MSA preferred
- 6-8+ years of people leadership experience in customer operations or business operations
- 4-5+ years in a customer-facing role
- Experience with CRM systems (Salesforce preferred)
- ERP system experience (Oracle, A+, or similar)
- Proven track record in process improvement and operational transformation
- Strong analytical, problem-solving, and communication skills
Key Skills & Competencies
- Ability to lead in a matrixed, cross-functional environment
- Strong business acumen and customer-centric mindset
- Expertise in data analysis and performance metrics
- Proven ability to drive process maturity and scalable operations
- Passion for continuous improvement and developing high-performing team
Why Join Thermo Fisher Scientific?
At Thermo Fisher Scientific, you'll do meaningful work that makes a global impact. You'll have the opportunity to grow your career while contributing to solutions that help make the world healthier, cleaner, and safer.
Additional Details
- Location: 3900 Paramount Parkway, Morrisville, NC
- Work Model: Onsite
- Travel: Less than 25% annually
- Relocation: Not provided
What Thermo Fisher Scientific employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Thermo Fisher Scientific
Sourced by ZipRecruiter
Industry
Biotechnology research and development
Company size
10,000+ Employees
Headquarters location
Waltham, MA, US
Year founded
1956