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Manager Order Management Jobs in Chicago, IL (NOW HIRING)

Ferrara

Order Management Specialist

Chicago, IL · On-site

$60K - $84K/yr

In this role, you will take ownership of the order lifecycle, managing customer orders against key service metrics such as case fill and on-time delivery. You'll analyze inventory positions ...

Aston Carter

Order Management Specialist

Cary, IL · Hybrid

$21 - $25/hr

Manage high volumes of orders, inquiries, and documentation while meeting tight service-level agreements and deadlines. * Communicate clearly and professionally via phone and email with internal ...

Aston Carter

Order Management Specialist

Cary, IL · On-site

$21 - $25/hr

Manage high volumes of orders, inquiries, and documentation while meeting tight service-level agreements and deadlines. * Communicate clearly and professionally via phone and email with internal ...

Comrise

Order Management Coordinator

Buffalo Grove, IL · On-site

$22 - $24/hr

We are looking for an Order Management Delivery Operator. This position will be based in Buffalo Grove, IL. Role Overview In this role, you will manage the full lifecycle of customer orders--from ...

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All JobsOrder Management JobsManager Order Management JobsManager Order Management Jobs in Chicago, IL

Manager Order Management information

See Chicago, IL salary details

$29.4K

$72K

$148.9K

How much do manager order management jobs pay per year?

As of Aug 8, 2026, the average yearly pay for manager order management in Chicago, IL is $72,003.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $78,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a manager order management, and why are they important?

To thrive as a Manager Order Management, you need expertise in supply chain processes, order fulfillment, inventory control, and a relevant bachelor’s degree, often in business or logistics. Familiarity with ERP systems like SAP or Oracle, order processing software, and sometimes APICS certification is typically required. Strong leadership, problem-solving, and communication skills help you effectively manage teams and resolve issues across departments. These abilities ensure efficient order processing, customer satisfaction, and smooth coordination between sales, logistics, and operations.

What does a manager order management do?

A Manager of Order Management oversees the end-to-end process of order fulfillment within a company. This includes managing the order entry, processing, and delivery to ensure customers receive their products accurately and on time. They coordinate with various departments such as sales, logistics, and customer service to resolve any issues and streamline operations. Additionally, they analyze performance metrics to improve efficiency and maintain customer satisfaction.

How does a manager order management typically collaborate with other departments to ensure timely and accurate order fulfillment?

A Manager Order Management works closely with sales, supply chain, logistics, and customer service teams to streamline the order-to-delivery process. They coordinate with sales to verify order details, partner with supply chain to monitor inventory levels, and work alongside logistics to schedule shipments. Effective communication and problem-solving skills are essential, as the role often involves resolving discrepancies or delays quickly to maintain customer satisfaction. Regular cross-departmental meetings and updates are common to ensure alignment and address challenges proactively.

What is the difference between Manager Order Management vs Customer Service Manager?

AspectManager Order ManagementCustomer Service Manager
Primary FocusOverseeing order processing, fulfillment, and logisticsManaging customer support, satisfaction, and service quality
Required SkillsSupply chain knowledge, order systems, coordinationCommunication, problem-solving, customer relations
Work EnvironmentOperations, logistics, supply chain departmentsCustomer service centers, client-facing roles
Common CertificationsSupply chain certifications, ERP system trainingCustomer service certifications, leadership training

The Manager Order Management primarily focuses on overseeing the order fulfillment process, ensuring timely delivery, and coordinating logistics. In contrast, the Customer Service Manager concentrates on maintaining high customer satisfaction, resolving client issues, and managing support teams. Both roles require strong communication skills, but their core responsibilities and work environments differ significantly.

What are the most commonly searched types of Order Management jobs in Chicago, IL? The most popular types of Order Management jobs in Chicago, IL are:
What are popular job titles related to Manager Order Management jobs in Chicago, IL? For Manager Order Management jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Manager Order Management jobs in Chicago, IL look for? The top searched job categories for Manager Order Management jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Manager Order Management jobs? Cities near Chicago, IL with the most Manager Order Management job openings:
Manager Order Management jobs near you
Infographic showing various Manager Order Management job openings in Chicago, IL as of July 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, 1% Temporary, and 2% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $72,003 per year, or $34.6 per hour.

Order Management Specialist

Sterling Engineering Inc.

Bedford Park, IL • On-site

$30 - $40/hr

Full-time

Posted 23 days ago

Job description

Order Management Specialist
Location: Fully Onsite | Bedford Park, IL
Employment Type: Full-Time / Direct Hire
Schedule: Monday – Friday | 8:00 AM – 4:30 PM
Compensation: $30–$40/hour | Non-Exempt

Position Overview
We are seeking an Order Management Specialist to support customer fulfillment and supply chain operations by managing sales orders, coordinating with internal departments, and ensuring timely product delivery. This role serves as a key point of contact between customers, sales partners, and internal teams to resolve order issues, communicate inventory updates, and maintain exceptional service levels. The ideal candidate will have strong communication skills, excellent attention to detail, and the ability to analyze inventory and order data to support efficient supply chain operations. This individual must be comfortable prioritizing competing requests and collaborating across multiple departments to ensure customer expectations are met.

Key Responsibilities
  • Manage orders daily, including manual order entry and review of electronically submitted orders for accuracy.
  • Support and manage multiple broker accounts while maintaining strong professional relationships.
  • Communicate order updates, inventory shortages, and potential delays to brokers and internal teams.
  • Process order changes and modifications requested by brokers in a timely manner.
  • Monitor open orders and past scheduled ship dates to ensure timely movement and fulfillment.
  • Partner with internal departments, including Traffic and Returns, to resolve shipment, delivery, and product-related issues.
  • Coordinate shipment tracking, expediting requests, and delivery resolutions as needed.
  • Assist with new customer account setup and maintain accurate customer billing and shipping information.
  • Process return-related requests, including product overages, damages, and customer invoicing.
  • Utilize reporting tools and inventory systems to analyze product availability and support order fulfillment decisions.
  • Maintain a high level of customer service through proactive communication and issue resolution.
Qualifications
  • Bachelor’s degree preferred, or 3–5 years of experience in customer service, order management, sales support, or supply chain operations.
  • Strong customer service background with experience managing customer accounts or supporting sales teams.
  • Experience with order entry, data management, and coordinating fulfillment activities.
  • Excellent verbal and written communication skills with the ability to confidently communicate over the phone and email.
  • Strong organizational skills with the ability to manage multiple priorities and deadlines.
  • Positive, professional attitude with a customer-first mindset.
  • Proven history of stability and longevity with previous employers.
  • Proficiency with Microsoft Office Suite, especially Excel.
  • Experience with Oracle R12 applications (EBS, ASCP, OTM) preferred.


Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.