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Manager Of Workforce Management Jobs (NOW HIRING)

Walmart

Manager, Workforce Planning

Cave Springs, AR · On-site

$80K - $155K/yr

Knowledge of Erlang, scheduling optimization, and intraday management. Success Metrics * Service ... Workforce Utilization * Stakeholder Satisfaction Core Competencies * Workforce Management

DRTC

Director Of Workforce Development

Oklahoma City, OK · On-site

$80K - $90K/yr

Director of Workforce Development Location: Oklahoma City, OK Environment: Office-Based Schedule ... Manage program budgets, funding opportunities, and fiscal accountability. Supervise Employment ...

MCI Careers

Workforce Management Analyst

Wichita, KS · On-site

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the ... workforce management, scheduling, or real-time analysis. * Strong analytical and data ...

System One

Workforce Management Analyst I

Baltimore, MD · Remote

$32.80/hr

WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... Contract-to-Hire (high possibility of extension) Schedule: 40 hours/week Pay (W2): USD $32.80/hr ...

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How much do manager of workforce management jobs pay per year?

As of Sep 10, 2026, the average yearly pay for manager of workforce management in the United States is $81,677.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What is the difference between Manager Of Workforce Management vs Workforce Analyst?

AspectManager Of Workforce ManagementWorkforce Analyst
ResponsibilitiesOversees staffing, scheduling, forecasting, and resource allocation across teamsAnalyzes data to improve staffing efficiency and supports scheduling decisions
Required SkillsLeadership, strategic planning, advanced analyticsData analysis, reporting, proficiency in workforce management tools
CertificationsWorkforce management certifications, project managementData analysis certifications, Excel, or BI tools
Work EnvironmentManagement level, cross-department collaborationAnalytical, data-driven, support role

The Manager Of Workforce Management typically oversees the entire workforce planning process, leading teams and making strategic decisions. In contrast, a Workforce Analyst focuses on analyzing data to optimize staffing and scheduling. Both roles require analytical skills, but the manager has broader responsibilities and leadership duties.

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Manager Of Workforce Management jobs near you

Workforce Management Manager

Plano, TX • On-site

Black Box Corporation
See more jobs at Black Box Corporationexternal

Other

Re-posted 10 days ago

Job description

The Manager of Workforce Management (WFM) is responsible for designing, implementing, and optimizing workforce strategies that support data center operations at scale. This role ensures the right technical talent is available at the right time to meet uptime, capacity, and service-level objectives. The position partners closely with Data Center Operations, Capacity Planning, HR, and Finance to drive forecasting accuracy, staffing efficiency, and labor cost optimization across multiple sites or regions.

Key Responsibilities
  • Develop short- and long-term workforce plans aligned with data center growth, capacity expansion, and operational demand.
  • Build and maintain forecasting models for technician staffing, shift coverage, and project-based labor needs.
  • Partner with capacity planning teams to align workforce supply with infrastructure demand.
  • Oversee scheduling frameworks for 24/7/365 data center operations, ensuring optimal coverage and compliance.
  • Implement standardized WFM processes across multiple facilities or regions.
  • Monitor real-time staffing levels and adjust to meet SLAs, uptime requirements, and incident response needs.
  • Lead workforce analytics including headcount modeling, productivity metrics, utilization rates, and labor cost analysis.
  • Develop dashboards and reporting for executive visibility into workforce performance.
  • Use data-driven insights to recommend staffing optimizations and efficiency improvements.
  • Own and optimize WFM tools (e.g., scheduling systems, forecasting software, timekeeping platforms).
  • Drive automation and digital transformation initiatives within workforce planning processes.Ensure integration between WFM systems and HRIS, ticketing, and capacity management tools.
  • Partner with HR on hiring strategies, talent pipelines, and workforce scalability.
  • Work with Finance to manage labor budgets, cost forecasting, and variance analysis.
  • Collaborate with Data Center Operations leadership to align workforce plans with maintenance schedules, deployments, and incident management.
Required
  • Bachelor’s degree in Business, Operations, Engineering, or related field.
  • 8–12+ years of experience in Workforce Management, Operations Planning, or similar roles.
  • 3–5+ years of leadership experience managing WFM or operations teams.
  • Experience supporting 24/7 mission-critical environments (data centers, telecom, cloud, or similar).
  • Strong analytical and modeling skills (Excel, SQL, or similar tools).
  • Experience with WFM platforms (e.g., Kronos/UKG, NICE, Workday, or similar).
  • Experience in hyperscale or colocation data center environments.
  • Knowledge of capacity planning and infrastructure lifecycle management.
  • Familiarity with ITIL, incident management, or service operations frameworks.

Why Black Box?

Black Box is a leading global technology solutions provider with 2,500+ team members across 24 countries. We design, deploy, and manage world-class IT infrastructure solutions for some of the most demanding environments worldwide. We value innovation, ownership, transparency, and continuous growth—both in our business and our people. When you join Black Box, you join a team committed to delivering excellence and elevating the customer experience.

Equal Opportunity Employer-Black Box is an equal opportunity employer. We welcome applicants of every background and do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected status.

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