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Manager Of Service Operations Jobs in Michigan (NOW HIRING)

Manager of Engineering

Detroit, MI · On-site

$115K - $125K/yr

Manager of Engineering directs the activities of engineering staff and associated service ... Services' operational standards and guidelines, as well as site specific standards, policies and ...

Operations/Service Manager V

Dearborn, MI · On-site

$26.15 - $34.85/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

Manager of Engineering directs the activities of engineering staff and associated service ... Services' operational standards and guidelines, as well as site specific standards, policies and ...

Showing results 21-40

Manager Of Service Operations information

What is the difference between Manager Of Service Operations vs Service Manager?

AspectManager Of Service OperationsService Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer service teams and client relationships
ResponsibilitiesStreamlining operations, implementing policies, ensuring service qualityHandling customer issues, service satisfaction, team supervision
CredentialsTypically requires management experience, industry certificationsCustomer service experience, relevant certifications often preferred
Work EnvironmentOperations departments, cross-functional teamsCustomer service centers, client-facing roles

The Manager Of Service Operations primarily focuses on optimizing service delivery processes and operational efficiency, while the Service Manager concentrates on managing customer service teams and ensuring client satisfaction. Both roles require management skills and industry knowledge, but their core responsibilities differ in scope and focus.

Is a manager of service operations a high paying job?

A manager of service operations typically earns a competitive salary that varies by industry, location, and experience level. These roles often include responsibilities such as overseeing service delivery, managing teams, and optimizing processes, which can contribute to higher compensation compared to entry-level positions.

What does a manager of service operations do?

A manager of service operations oversees the delivery of services within an organization, ensuring efficiency, quality, and customer satisfaction. They coordinate teams, manage processes, analyze performance metrics, and implement improvements to meet organizational goals.

What are the most commonly searched types of Of Service Operations jobs in Michigan?

The most popular types of Of Service Operations jobs in Michigan are:

What cities in Michigan are hiring for Manager Of Service Operations jobs?

Cities in Michigan with the most Manager Of Service Operations job openings:

Service Operations Trainer (Automotive Aftersales)

Lucid Motors

Southfield, MI • On-site

Full-time

Re-posted 20 hours ago


Lucid Motors rating

7.4

Company rating: 7.4 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

17th of 45 rated automakers


Job description

We are seeking a passionate and experienced Service Operations Trainer to join our growing team at Lucid Motors. In this role, you will be responsible for developing and delivering comprehensive training programs to enhance the skills and knowledge of our service team. You will play a key role in ensuring that our Technicians, Service Advisors, and Parts Advisors are equipped to provide exceptional customer service and technical expertise. This position requires a deep understanding of electric vehicle (EV) systems, service operations, and parts management.

The Role:

  • Design, develop, and deliver in-person and virtual training sessions for service technicians, advisors, and managers.
  • Create training materials, including manuals, presentations, videos, and e-learning modules.
  • Provide training on service processes, customer service standards, and best practices for handling customer inquiries and concerns.
  • Work directly with service teams in the field to reinforce training and provide on-the-job coaching.
  • Identify and address knowledge gaps through continuous feedback and support.
  • Develop and maintain a feedback loop with field teams to improve training content and delivery.
  • Develop and deliver training for Parts Advisor and service teams on parts identification, ordering, inventory management, and warranty processes.
  • Ensure that Parts teams understand and follow company policies for inventory control, stock levels, and ordering procedures.
  • Provide guidance on troubleshooting parts-related issues and improving parts availability to support service operations.

Qualifications

  • 3-5 years of experience in service and/or parts training, operations, or customer service (automotive or EV experience preferred).
  • Proven experience developing and delivering operational training.
  • Experience with parts inventory management and logistics preferred.
  • Strong understanding of service processes, customer service standards, and parts management.
  • Excellent presentation and facilitation skills with the ability to engage diverse audiences.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Problem-solving mindset and attention to detail.
At Lucid, we don't just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

What Lucid Motors employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


Lucid Motors logo

About Lucid Motors

Sourced by ZipRecruiter

Lucid Motors is a highly innovative electric vehicle manufacturer located in Newark, CA, USA. Primarily engaged in the automotive industry, its mission is to elevate electric vehicles' standing and transform the way people travel. The company was founded in 2007 by Bernard Tse and Sam Weng as Atieva, a name under which it initially focused on battery technology. However, it pivoted towards automotive manufacturing and rebranded as Lucid Motors in 2016. The company is committed to making luxury, sustainable electric vehicles that break norms and set new standards with top-notch technology and engineering. Their mission aligns with their core values, which are centered around innovation, sustainability, and excellence. Notably, Lucid Motors launched the Lucid Air in 2020, an all-electric sedan well-received for its advanced features and impressive mileage.

Industry

Manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Newark, CA, US

Year founded

2007