This key position is the voice of the customer in our assembly plants and the coach for problem ... The desire to strive for both personal and operational excellence through a never-ending drive for ...
This key position is the voice of the customer in our assembly plants and the coach for problem ... The desire to strive for both personal and operational excellence through a never-ending drive for ...
Customer Retention Specialist
$13 - $18/hr
Build positive working relationships with customers at risk of cancelling for additional/repeat business purposes * Works closely with sales, customer operations and field service teams to assist in ...
Customer Retention Specialist
$13 - $18/hr
Build positive working relationships with customers at risk of cancelling for additional/repeat business purposes * Works closely with sales, customer operations and field service teams to assist in ...
Manager of Quality
Auburn Hills, MI · On-site
This key position is the voice of the customer in our assembly plants and the coach for problem ... The desire to strive for both personal and operational excellence through a never-ending drive for ...
Manager of Quality
Auburn Hills, MI · On-site
This key position is the voice of the customer in our assembly plants and the coach for problem ... The desire to strive for both personal and operational excellence through a never-ending drive for ...
Across multiple global Business Units and Global Functions, we are shaping the future of audio ... Establish operating mechanisms to manage partner health, account risk, revenue accuracy, and ...
Across multiple global Business Units and Global Functions, we are shaping the future of audio ... Establish operating mechanisms to manage partner health, account risk, revenue accuracy, and ...
Customer Retention Specialist
Southfield, MI · On-site
$13 - $18/hr
Build positive working relationships with customers at risk of cancelling for additional/repeat business purposes * Works closely with sales, customer operations and field service teams to assist in ...
Customer Retention Specialist
Southfield, MI · On-site
$13 - $18/hr
Build positive working relationships with customers at risk of cancelling for additional/repeat business purposes * Works closely with sales, customer operations and field service teams to assist in ...
Customer Retention Specialist
Southfield, MI · On-site
$13 - $18/hr
Build positive working relationships with customers at risk of cancelling for additional/repeat business purposes * Works closely with sales, customer operations and field service teams to assist in ...
Customer Retention Specialist
Southfield, MI · On-site
$13 - $18/hr
Build positive working relationships with customers at risk of cancelling for additional/repeat business purposes * Works closely with sales, customer operations and field service teams to assist in ...
The Operations Manager is responsible for managing and operating assigned properties and staff as ... Knowledge of principles and processes for providing customer and personal services, including ...
The Operations Manager is responsible for managing and operating assigned properties and staff as ... Knowledge of principles and processes for providing customer and personal services, including ...
Business Manager - Commercial and Operations Your role and responsibilities (Mandatory) In this role, you will have the opportunity to ensure successful implementation of the service sales strategy ...
Business Manager - Commercial and Operations Your role and responsibilities (Mandatory) In this role, you will have the opportunity to ensure successful implementation of the service sales strategy ...
Manager of Materials
Lake Orion, MI · On-site
Monitor material flow between suppliers, Company, and the customer to ensure production ... of the product launch/program. * Develop and manage inbound premium freight when necessary.
Manager of Materials
Lake Orion, MI · On-site
Monitor material flow between suppliers, Company, and the customer to ensure production ... of the product launch/program. * Develop and manage inbound premium freight when necessary.
Operations Manager
Detroit, MI · On-site
The Operations Manager is responsible for managing and operating assigned properties and staff as ... Knowledge of principles and processes for providing customer and personal services, including ...
Operations Manager
Detroit, MI · On-site
The Operations Manager is responsible for managing and operating assigned properties and staff as ... Knowledge of principles and processes for providing customer and personal services, including ...
Operations Manager
Detroit, MI · On-site
The Operations Manager is responsible for managing and operating assigned properties and staff as ... Knowledge of principles and processes for providing customer and personal services, including ...
Operations Manager
Detroit, MI · On-site
The Operations Manager is responsible for managing and operating assigned properties and staff as ... Knowledge of principles and processes for providing customer and personal services, including ...
Operations Manager
Detroit, MI · On-site
The Operations Manager is responsible for managing and operating assigned properties and staff as ... Knowledge of principles and processes for providing customer and personal services, including ...
Operations Manager
Detroit, MI · On-site
The Operations Manager is responsible for managing and operating assigned properties and staff as ... Knowledge of principles and processes for providing customer and personal services, including ...
Manager of Materials
Lansing, MI · On-site
... management, you can thrive as a member of our team. JOB SUMMARY: Responsible for scheduling ... Monitor material flow between suppliers, Company, and the customer to ensure production ...
Manager of Materials
Lansing, MI · On-site
... management, you can thrive as a member of our team. JOB SUMMARY: Responsible for scheduling ... Monitor material flow between suppliers, Company, and the customer to ensure production ...
Manager of Materials
Lansing, MI · On-site
Monitor material flow between suppliers, Company, and the customer to ensure production ... of the product launch/program. * Develop and manage inbound premium freight when necessary.
Manager of Materials
Lansing, MI · On-site
Monitor material flow between suppliers, Company, and the customer to ensure production ... of the product launch/program. * Develop and manage inbound premium freight when necessary.
Manager of Materials
Auburn Hills, MI · On-site
MATERIALS MANAGER JOB SUMMARY: Responsible for scheduling, planning, and oversight of material ... Monitor material flow between suppliers, Company, and the customer to ensure production ...
Manager of Materials
Auburn Hills, MI · On-site
MATERIALS MANAGER JOB SUMMARY: Responsible for scheduling, planning, and oversight of material ... Monitor material flow between suppliers, Company, and the customer to ensure production ...
Support the Property Manager with operational tasks and special projects as needed * Ensure leasing ... Who You Are * 1-2 years of customer service or sales experience * Effective communicator in person ...
Support the Property Manager with operational tasks and special projects as needed * Ensure leasing ... Who You Are * 1-2 years of customer service or sales experience * Effective communicator in person ...
Manager of Materials
Lake Orion, MI · On-site
Monitor material flow between suppliers, Company, and the customer to ensure production ... of the product launch/program. * Develop and manage inbound premium freight when necessary.
Manager of Materials
Lake Orion, MI · On-site
Monitor material flow between suppliers, Company, and the customer to ensure production ... of the product launch/program. * Develop and manage inbound premium freight when necessary.
Business Manager - Commercial and Operations Your role and responsibilities (Mandatory) In this role, you will have the opportunity to ensure successful implementation of the service sales strategy ...
Business Manager - Commercial and Operations Your role and responsibilities (Mandatory) In this role, you will have the opportunity to ensure successful implementation of the service sales strategy ...
Business Manager - Commercial and Operations Your role and responsibilities (Mandatory) In this role, you will have the opportunity to ensure successful implementation of the service sales strategy ...
Business Manager - Commercial and Operations Your role and responsibilities (Mandatory) In this role, you will have the opportunity to ensure successful implementation of the service sales strategy ...
Manager of Planning
Detroit, MI · On-site
$92K/yr
... customers. · Prepares governmental documentation relating to Unified Work Program activities. · Reviews local, state and federal regulations and advises management staff of short and long range ...
Quick apply
Manager of Planning
Detroit, MI · On-site
$92K/yr
... customers. · Prepares governmental documentation relating to Unified Work Program activities. · Reviews local, state and federal regulations and advises management staff of short and long range ...
Manager Of Customer Operations information
What does a manager of customer operations do?
A Manager of Customer Operations oversees the daily activities and performance of customer service teams to ensure high-quality customer experiences. They develop and implement strategies to improve operational efficiency, resolve customer issues, and optimize workflows. Additionally, they analyze customer feedback, set performance metrics, and collaborate with other departments to align customer operations with broader business goals. Their role is vital in maintaining customer satisfaction and driving continuous improvement within the organization.
How much does a manager of customer operations make?
The average salary for a manager of customer operations typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Many roles also include bonuses, benefits, and opportunities for advancement, with some positions requiring strong leadership and data analysis skills.
What are some common challenges faced by a manager of customer operations, and how can they be addressed?
Managers of Customer Operations often face challenges such as balancing high-quality customer service with operational efficiency, navigating cross-functional communication, and managing teams through periods of change or high demand. Addressing these challenges typically involves implementing clear processes, fostering a culture of open communication across departments, and using data-driven insights to identify areas for improvement. Strong leadership skills, adaptability, and a focus on continuous training can help overcome these obstacles and ensure both team and customer satisfaction.
What is the difference between Manager Of Customer Operations vs Customer Service Manager?
| Aspect | Manager Of Customer Operations | Customer Service Manager |
|---|---|---|
| Primary Focus | Oversees overall customer experience, process improvements, and operational strategies | Manages customer service team, handles customer inquiries, and resolves issues |
| Required Skills | Operational management, leadership, strategic planning | Customer communication, problem-solving, team management |
| Work Environment | Cross-departmental, strategic planning, often in office or remote | Customer support centers, call centers, or retail settings |
| Common Certifications | Business management, project management, customer experience certifications | Customer service certifications, communication skills training |
The Manager Of Customer Operations typically focuses on strategic oversight and improving the overall customer experience across multiple channels, while the Customer Service Manager concentrates on managing the customer support team and resolving individual customer issues. Both roles require strong communication skills, but their scope and responsibilities differ significantly.
What are the key skills and qualifications needed to thrive as a manager of customer operations, and why are they important?
To thrive as a Manager of Customer Operations, you need strong leadership, analytical, and process improvement skills, often supported by a business degree or relevant experience. Familiarity with CRM platforms (like Salesforce), customer service software, and data analytics tools is typically required. Exceptional communication, problem-solving, and team motivation abilities help you excel in managing teams and resolving customer concerns. These skills are crucial for optimizing customer satisfaction, streamlining operations, and achieving business objectives.
Is manager of customer operations a high paying job?
The manager of customer operations is typically a mid- to high-level management role, with salaries varying based on industry, location, and company size. In general, it offers competitive compensation, especially for those with strong leadership, communication, and operational skills, and may include bonuses or benefits. However, it is not usually classified as an executive-level or top-tier high-paying position.
What cities in Michigan are hiring for Manager Of Customer Operations jobs? Cities in Michigan with the most Manager Of Customer Operations job openings:
Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted 2 days ago
Job description
QUALITY MANAGER
JOB SUMMARY:
Quality Manager is responsible for managing both business systems and quality functional activities within a site to deliver customer satisfaction and high-quality modules. This key position is the voice of the customer in our assembly plants and the coach for problem solving and system adherence on site.
DUTIES AND RESPONSIBILITIES:
- Responsible for product quality, customer satisfaction, and the quality system on site.
- Maintain and report key quality metrics including COPQ (Cost of Poor Quality), Scrap, FTTQ (First Time Through Quality), and others as needed. Led continuous improvement activities (supplier, internal and customer) on site based on key quality metrics.
- Responsible for audits and documentation requirements (internal, third party and customer) with the goal to maintain certifications and increase customer satisfaction.
- Manage and develop customer and supplier relationships. Direct plant quality staff and customer liaison. Develop and coach direct reports on quality tools and methodologies.
- Teach and coach plant staff as subject matter expert in problem solving tools, process management, measurement techniques and statistical analysis. Train and coach local site team quality tools and methodologies.
- Utilize root cause analysis tools (8D, 5 Why, Fishbone) to diagnose/prevent/correct failures during assembling process.Validate and assist in the development of verification and error proofing practices on the site.
- All other duties as assigned.
EDUCATION AND EXPERIENCE:
- Bachelor's degree in Engineering or related field.
- Quality Certification preferred (CQE, Six Sigma Green Belt, CQA, etc.).
- Years of Experience: 5+ years of Quality Engineering and at least 2 years in an automotive manufacturing/assembly environment.
TRAVEL:
- Travel Required: Minimum
KNOWLEDGE, SKILLS, AND ABILITIES:
- The desire to strive for both personal and operational excellence through a never-ending drive for continuous improvement with a commitment to achieving world class performance standards.
- Demonstrated use of data-based decision making and problem solving (PDCA, Pareto Charts, 8Ds, 5 Why, Budget, Forecast, Key Performance Indicators).
- Understanding of APQP process including strong working knowledge of PFMEA and Control Plans, ISO9001 or IATF 16949:2016 Quality Systems.
- Understanding of manufacturing engineering with respect to one or more of these areas: automated assembly equipment, product assemblies, tooling, fixtures and gauges.
- Strong interpersonal and communication skills. Proven leadership skills; ability to collaborate across different stakeholders; and mentor and develop staff.
- Sense of urgency and an overall customer satisfaction focus. Excellent time management skills and ability to multi-task in a fast paced, short-window automotive assembly and/or sequencing plant environment. Ability to effectively manage multiple projects simultaneously.
- Excellent written and verbal communication skills including presenting and the ability to influence all levels of staff. Strong computer skills in MS Office suite of software, especially with use of Excel.
BENEFITS:
- Blue Cross Blue Shield Medical
- Delta Dental
- VSP Vision
- 401k Matching
- Tuition Reimbursement
- Paid Time Off
- Employee Assistance Program
- Additional Competitive Benefits
TRAITS/VALUES:
- Respect
- Integrity
- Courage
- Impact
Building A Better Culture
We build a better culture by putting people before profit, leading for purpose, passion and performance, and creating an environment devoted to an exceptional experience for our customers and people. We lead with respect and humility, are aligned to a common purpose, and hold ourselves accountable to embody our values in everything we do. We foster a commitment to engaging and empowering each person.