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Manager Of Customer Operations Jobs in Michigan (NOW HIRING)

Lthc

Manager of Credentialing Operations

Dewitt, MI · Remote

$71K - $129K/yr

The Manager of Credentialing Operations has direct responsibility for managing the internal operational credentialing activities for the Health Plan. The Manager oversees the end-to-end credentialing ...

Lthc

Manager of Credentialing Operations

Dewitt, MI · Remote

$71K - $129K/yr

The Manager of Credentialing Operations has direct responsibility for managing the internal operational credentialing activities for the Health Plan. The Manager oversees the end-to-end credentialing ...

Lthc

Manager of Credentialing Operations

Dewitt, MI · Remote

$71K - $129K/yr

The Manager of Credentialing Operations has direct responsibility for managing the internal operational credentialing activities for the Health Plan. The Manager oversees the end-to-end credentialing ...

Corning

As Senior Manager, Supply Chain Operations - North America , you will lead regional operations ... of planning, procurement, logistics, and customer operations processes * Monitor and improve ...

New

Kode Health Inc

Client Operations Manager

Holland, MI · On-site

$125K/yr

... customer satisfaction. The Klient Operations Director manages coders (Koders) directly and ... Serve as the primary point of contact for assigned hospital clients. * Build and maintain strong ...

Henry Ford Health System

Manager of Payroll

Detroit, MI · On-site

As our Payroll Manager, you'll oversee complex, multi-entity payroll operations and be the go-to ... Passion for customer service and continuous improvement. * Ability to work collaboratively across ...

Corporate Services

Manager of Payroll

Detroit, MI · On-site

As our Payroll Manager, you'll oversee complex, multi-entity payroll operations and be the go-to ... Passion for customer service and continuous improvement. * Ability to work collaboratively across ...

NSF International

Client Operations Manager

Ann Arbor, MI · On-site

$131K/yr

You take ownership of client service outcomes and operational performance by defining specific ... as customer satisfaction scores, response times, and quality standards. Ensure that these ...

NSF

Client Operations Manager

Ann Arbor, MI · Hybrid

$131K/yr

You take ownership of client service outcomes and operational performance by defining specific ... as customer satisfaction scores, response times, and quality standards. Ensure that these ...

NSF

Client Operations Manager

Ann Arbor, MI · Hybrid

$131K/yr

You take ownership of client service outcomes and operational performance by defining specific ... as customer satisfaction scores, response times, and quality standards. Ensure that these ...

NSF

Client Operations Manager

Ann Arbor, MI · On-site

$131K/yr

You take ownership of client service outcomes and operational performance by defining specific ... as customer satisfaction scores, response times, and quality standards. Ensure that these ...

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Showing results 21-40

All JobsOf Customer Operations JobsManager Of Customer Operations JobsManager Of Customer Operations Jobs in Michigan

Manager Of Customer Operations information

What does a manager of customer operations do?

A Manager of Customer Operations oversees the daily activities and performance of customer service teams to ensure high-quality customer experiences. They develop and implement strategies to improve operational efficiency, resolve customer issues, and optimize workflows. Additionally, they analyze customer feedback, set performance metrics, and collaborate with other departments to align customer operations with broader business goals. Their role is vital in maintaining customer satisfaction and driving continuous improvement within the organization.

How much does a manager of customer operations make?

The average salary for a manager of customer operations typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Many roles also include bonuses, benefits, and opportunities for advancement, with some positions requiring strong leadership and data analysis skills.

What are some common challenges faced by a manager of customer operations, and how can they be addressed?

Managers of Customer Operations often face challenges such as balancing high-quality customer service with operational efficiency, navigating cross-functional communication, and managing teams through periods of change or high demand. Addressing these challenges typically involves implementing clear processes, fostering a culture of open communication across departments, and using data-driven insights to identify areas for improvement. Strong leadership skills, adaptability, and a focus on continuous training can help overcome these obstacles and ensure both team and customer satisfaction.

What is the difference between Manager Of Customer Operations vs Customer Service Manager?

AspectManager Of Customer OperationsCustomer Service Manager
Primary FocusOversees overall customer experience, process improvements, and operational strategiesManages customer service team, handles customer inquiries, and resolves issues
Required SkillsOperational management, leadership, strategic planningCustomer communication, problem-solving, team management
Work EnvironmentCross-departmental, strategic planning, often in office or remoteCustomer support centers, call centers, or retail settings
Common CertificationsBusiness management, project management, customer experience certificationsCustomer service certifications, communication skills training

The Manager Of Customer Operations typically focuses on strategic oversight and improving the overall customer experience across multiple channels, while the Customer Service Manager concentrates on managing the customer support team and resolving individual customer issues. Both roles require strong communication skills, but their scope and responsibilities differ significantly.

What are the key skills and qualifications needed to thrive as a manager of customer operations, and why are they important?

To thrive as a Manager of Customer Operations, you need strong leadership, analytical, and process improvement skills, often supported by a business degree or relevant experience. Familiarity with CRM platforms (like Salesforce), customer service software, and data analytics tools is typically required. Exceptional communication, problem-solving, and team motivation abilities help you excel in managing teams and resolving customer concerns. These skills are crucial for optimizing customer satisfaction, streamlining operations, and achieving business objectives.

Is manager of customer operations a high paying job?

The manager of customer operations is typically a mid- to high-level management role, with salaries varying based on industry, location, and company size. In general, it offers competitive compensation, especially for those with strong leadership, communication, and operational skills, and may include bonuses or benefits. However, it is not usually classified as an executive-level or top-tier high-paying position.
What cities in Michigan are hiring for Manager Of Customer Operations jobs? Cities in Michigan with the most Manager Of Customer Operations job openings:
Manager Of Customer Operations jobs near you

Customer Logistics Operations Manager - Troy, MI

BlueGrace Logistics

Troy, MI • On-site

$127K/yr

Full-time

Medical, Dental, Vision, Life

Re-posted 20 hours ago

Job description

Job Summary
We are seeking an in office Operations Manager with strong LTL experience. This role is a data driven, detailed oriented, project focused position established to serve the customer. Success is predicated on a collaborative management style driven by critical thinking, strategy development and timely execution in a fast-paced work environment. This position is managing accounts and not managing people. This position is fully on-site in our Troy office.
What's in it for you?
  • Comprehensive Benefits Available: Access to Medical, Dental, Vision, Life Insurance, and Long/Short-Term Disability plans to support your well-being.
  • Virtual Care: Access to Teladoc services for 24/7 healthcare on your schedule through insurance coverage.
  • Award-Winning Culture: Recognized for our people-first values and team energy. You'll feel it the moment you walk through our doors.
  • Weekly Perks & Recognition: Enjoy our Friday "Thank You" Lunches, Monthly Lunch & Learns, Monthly True Blue employee recognition award, and the exclusive annual Presidents Club award.
  • Professional Development: Gain access to over 1,800 on-demand courses through our internal LMS, BG University, to grow your skills and advance your career.
  • Team That Embodies our Core Values: You'll join a group of supportive, driven teammates who celebrate wins together and help each other through challenges.
  • Embrace the Energy: With our fast-paced, high-reward environment, no two days are ever the same. Our company is perfect for go-getters who thrive in a little organized chaos.
  • Giving Back: Join us in making an impact! Our team actively participates in community outreach and charitable initiatives with partners including the Humane Society, Metropolitan Ministries, Kids in Need Foundation & more.

What you'll do:
  • Daily communication between the Customer and BG internal teams as it relates to the customer's operations
  • Proactively manage the operations dashboard ensuring BG is meeting and exceeding the service commitments to the customer
  • Identify logistics trends and work with the customer and enterprise team to mitigate any risks and act on opportunities for improvement
  • Manage any immediate systemic issues such as to systemic service failures, critical delays, multiple billing issues, and any other systemic concerns affecting the stability and health of the customer account
  • Deliver Weekly review and monthly report outs to the customer based on their requirements
  • Develop, facilitate and implement account-specific projects. Responsible for executing milestones, updating and tracking progress, and communication completion for internal and customer visibility.
  • Calculating the ROI and impact for projects and communicating value provided.
  • Perform root cause analysis for any issues or concerns pertaining to accounts. Document the issues, develop project corrective action, and lead the project to successful solution meeting or exceeding the customer's expectations.
  • Escalation of client critical issues to upper management and follow up with solutions
  • Create presentations, documents and spreadsheets to help manage customer accounts and share appropriate data with accounts.
  • Communicate with internal BlueGrace departments to keep the clients internal account functioning efficiently and effectively.

What you'll need:
  • Bachelor's degree in supply chain field or equivalent combination of education and experience.
  • 5+ year of LTL or FTL experience required.
  • Experience working with big box retail companies
  • Ability to write business and other related reports and correspondence as an industry subject matter expert.
  • Ability to speak effectively before groups of customers or employees of organization.
  • Ability to analyze all aspects of transportation data to report in clear and meaningful metrics.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Ability to deal with problems involving several concrete variables in standardized situations.
  • Experience working in ERP/WMS systems and Microsoft Office Suite

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