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Manager Of Computer Operations Jobs in Centerton, AR

Robert Half

Operations Manager

Lowell, AR · On-site

$40.38 - $46.75/hr

... of experience in transportation, logistics, brokerage, supply chain, or a closely related ... account support, computer-aided dispatch, call center customer service, job scheduling, and ...

Pafford EMS

Operations Manager - NWAR

Rogers, AR · On-site

... of Pafford Emergency Medical Services in assigned region. • Coordinates the delivery of ... computer proficiency (MS Office - Word, Excel and Outlook). • Proficiency with Logis, Fleetio ...

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Manager Of Computer Operations information

What is the difference between Manager Of Computer Operations vs Network Operations Manager?

AspectManager Of Computer OperationsNetwork Operations Manager
CredentialsBachelor's in Computer Science or related field, certifications like CompTIA Network+ or Cisco CCNABachelor's in IT or related, certifications like Cisco CCNA, CCNP
Work EnvironmentData centers, IT departments, enterprise environmentsNetwork operations centers, enterprise networks, telecommunications
Industry UsageIT service providers, large corporations, government agenciesTelecommunications, internet service providers, large enterprises
Common Search/ComparisonYesYes

The Manager Of Computer Operations oversees overall IT systems, data centers, and infrastructure management, focusing on system stability and performance. The Network Operations Manager specializes in managing network infrastructure, ensuring connectivity, security, and network performance. While both roles require IT certifications and work in similar environments, their focus areas differ: one on broad computer operations, the other on network-specific tasks.

How much should an operations manager get paid?

The salary for a Manager of Computer Operations typically ranges from $80,000 to $130,000 annually, depending on experience, location, and company size. Factors such as certifications in IT management and familiarity with systems like network infrastructure can influence compensation.

Is ops manager higher than GM?

A Manager of Computer Operations typically oversees the daily functions of IT systems and infrastructure, while a General Manager (GM) has broader responsibilities for overall business operations. The hierarchy depends on the organization, but generally, a GM holds a higher-level executive role overseeing multiple departments, including IT, whereas an ops manager focuses specifically on operational technology functions.

How much is the salary of an operations manager?

The salary of a Manager of Computer Operations typically ranges from $80,000 to $130,000 annually, depending on experience, location, and company size. Senior managers or those with specialized skills may earn higher compensation, often supplemented with bonuses and benefits.

What are Manager Of Computer Operations?

A Manager of Computer Operations oversees the daily functioning and efficiency of an organization's computer systems and IT infrastructure. They are responsible for managing a team of IT professionals, ensuring system reliability, coordinating maintenance, and implementing upgrades. This role also involves troubleshooting issues, maintaining data security, and developing operational policies to support business goals. Managers of Computer Operations often collaborate with other departments to align technology with organizational objectives.

What are the key skills and qualifications needed to thrive as a Manager of Computer Operations, and why are they important?

To thrive as a Manager of Computer Operations, you need a solid background in IT infrastructure, systems administration, and project management, often supported by a degree in computer science or a related field. Familiarity with network management tools, server virtualization platforms, and ITIL or CompTIA certifications is commonly expected. Strong leadership, problem-solving abilities, and excellent communication skills help you manage teams and coordinate with other departments. These skills ensure reliable technology operations, minimize downtime, and support organizational goals.

What does a computer operations manager do?

A computer operations manager oversees the daily functioning of an organization’s IT systems, including managing data centers, ensuring system reliability, and coordinating technical staff. They often use monitoring tools, implement security protocols, and develop procedures to maintain efficient and secure computer operations.

What are the typical challenges a Manager of Computer Operations faces when overseeing a team in a large organization?

A Manager of Computer Operations in a large organization often navigates challenges such as balancing system uptime with necessary maintenance, coordinating between multiple IT teams, and ensuring consistent implementation of operational procedures. They may also need to address the complexities of integrating new technologies while minimizing disruptions to daily business processes. Effective communication, strong problem-solving skills, and a proactive approach to incident management are essential for successfully overcoming these challenges and maintaining smooth computer operations.
What job categories do people searching Manager Of Computer Operations jobs in Centerton, AR look for? The top searched job categories for Manager Of Computer Operations jobs in Centerton, AR are:
What cities near Centerton, AR are hiring for Manager Of Computer Operations jobs? Cities near Centerton, AR with the most Manager Of Computer Operations job openings:
Manager Of Computer Operations jobs near you
Manager, Contact Center - Risk Operations

Manager, Contact Center - Risk Operations

Walmart

Elkins, AR

$60K - $110K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

Walmart rating

6.0

Company rating: 6.0 out of 10

Based on 21,712 frontline employees who took The Breakroom Quiz

22nd of 39 rated national retailers

Job description

Position Summary...What you'll do...
Manager of Risk Operations Contact Center
We are seeking a highly motivated Risk Operations Manager to lead our dynamic team in maintaining daily operations and upholding high-performance standards. This role will lead teams within the risk operations organization that may include compliance, payments, identity or other areas within risk.  As a key leader, you will collaborate with senior leadership, cross functional teams, product, engineering and other stakeholders.
Key Responsibilities
  • Fraud & Risk Management: Stay ahead of emerging fraud trends by identifying and implementing updates to risk management processes. Provide direction on necessary operational adjustments to mitigate risk effectively.
  • Team Operations: Monitor and action against established service level agreements and resolution accuracy and quality.  Ensure that team is staffed correctly by monitoring case volume and partnering with Workforce Management.  Adjust daily work assignments to meet business needs and monitor and approve team schedule changes and requests for time off in accordance with company policies and procedures. Manage audit processes to ensure decision accuracy and policy enforcement. Provide feedback and support to uphold quality standards across internal teams and Business Process Outsourcing (BPO) partners.
  • Team Growth and Performance: Ensures team productivity, performance, and production by providing feedback on individual areas of opportunities and ensuring resolution specialists and support leads are supported.  Conduct service reviews and delegating work while overseeing its completion.  Creating development and improvement strategies for the team while providing direction to leadership on adjusting work environment and tasks.  Promoting processes that support associate and customer satisfaction, and reporting areas of associate concern to risk operations management.
  • Manage Escalations: Resolve escalated contacts by verifying and determining escalation needs for issues while providing direction for handling sensitive contacts.  This includes: identifying root cause, impact on business, and key resolution partners for escalated issues; determining resolution options; implementing, or influencing other departments to implement, resolutions; responding to ad hoc requests for information on escalated contact situations; and partnering with key stakeholders to support corporate resolution or action plan.
  • Data Analysis & Risk Identification: Collect, analyze, and report on risk-related data to identify trends and potential threats. Utilize insights to enhance fraud prevention and mitigate financial, reputational, and operational risks.
  • Cross-Functional Collaboration: Act as a liaison between Risk Operations and key stakeholders, including Business Development, Legal, Product, Engineering, Account Management, and Executive Teams, to align risk strategies with business objectives.
  • Product & Process Optimization: Partner with product teams to support new initiative rollouts, conduct User Acceptance Testing (UAT), identify system bugs, and recommend enhancements to improve risk operations efficiency.

You'll sweep us off our feet if...
1. Leadership: You have the ability to lead and motivate a team to achieve SLA goals, provide excellent customer service, and maintain a positive work environment.
2. Communication: You have strong verbal and written communication skills to effectively communicate with leaders, team members, customers, and other stakeholders.
3. Problem-solving: You have the ability to analyze problems, identify solutions, and implement effective resolutions in a timely manner.
4. Customer service: You have a passion for providing exceptional internal and external customer service and ensuring customer satisfaction and loyalty.
5. Adaptability: You have the ability to adapt to changing priorities, processes, and technology in a fast-paced contact center environment.
6. Time management: You have strong time management skills to prioritize tasks, manage workflows, and meet performance targets.
7. Coaching and development: You have the ability to coach and develop team members to improve their performance and achieve their career goals.
8. Quality management: You have knowledge of quality management principles and the ability to implement quality standards and processes to ensure high-quality customer interactions.
9. Performance management: You have the ability to measure and evaluate performance, provide constructive feedback, and make necessary improvements.
10. Compliance: You have a thorough understanding of Walmart's code of conduct and policies, and the ability to ensure that all team members adhere to these standards.
11. Technology proficiency: Familiarity with contact center technology, such as computer telephony integration (CTI) software, customer relationship management (CRM) systems, and other relevant tools.
12. Data analysis: The ability to analyze data to identify trends, track performance, and make data-driven decisions to improve contact center operations.
13. Collaboration: The ability to collaborate effectively with cross-functional teams, such as sales, marketing, and operations, to achieve shared goals.
14. Employee engagement: The ability to foster a positive and engaging work environment that encourages teamwork, innovation, and professional growth.
15. Continuous improvement: You have a commitment to continuous improvement, including staying up to date with industry trends and best practices, to drive operational excellence and improve customer experience.
Qualifications & Skills
  • Proven experience in risk operations, fraud prevention, or a related field and leading large operational teams.
  • Strong leadership skills with experience in coaching, performance management, and team development.
  • Ability to analyze data, identify trends, and implement process improvements.
  • Excellent communication skills to collaborate with cross-functional teams and senior leadership.
  • Adaptability to a fast-paced and evolving risk environment.

If you are passionate about risk management and leading high-performing teams, we invite you to apply and make an impact in our organization!
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $60,000.00 - $110,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in Business, Retail Management, Technology, Communications, or related
field and 2 years’ experience in retail management, business, technology, communications, or related area.
Option 2: 4 years’ experience in business, technology, communications, or related area.
1 year's supervisory experience.
3 years’ experience in customer service/contact center or related area.Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leading a cross-functional team, Project ManagementPrimary Location...1601 SE 10th St, Bentonville, AR 72716, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

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About Walmart

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From our humble beginnings as a small discount retailer in Rogers, Ark., Walmart has opened thousands of stores in the U.S. and expanded internationally. Through innovation, we're creating a seamless experience to let customers shop anytime and anywhere online and in stores. We are creating opportunities and bringing value to customers and communities around the globe. Walmart operates approximately 10,500 stores and clubs in 19 countries and eCommerce websites. We employ 2.1 million associates around the world — nearly 1.6 million in the U.S. alone.

Industry

Retail and transportation and warehousing

Company size

10,000+ Employees

Headquarters location

Bentonville, AR, US

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