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Manager Of Collections Jobs in Arizona (NOW HIRING)

Concord Servicing

Collections Representative

Scottsdale, AZ · On-site

$17.25 - $22.25/hr

Our Collections team plays a critical role in maintaining positive borrower relationships while ... Excellent attention to detail and ability to manage a high volume of accounts with accuracy and ...

Concord Servicing

Collections Representative

Scottsdale, AZ

$17.25 - $22.25/hr

Our Collections team plays a critical role in maintaining positive borrower relationships while ... Excellent attention to detail and ability to manage a high volume of accounts with accuracy and ...

Concord Servicing

Collections Representative

Scottsdale, AZ · On-site

$17.25 - $22.25/hr

Our Collections team plays a critical role in maintaining positive borrower relationships while ... Excellent attention to detail and ability to manage a high volume of accounts with accuracy and ...

CornerStone Staffing

Collections Specialist

Tempe, AZ · On-site

$19/hr

Tired of just being another voice in the call queue? If you're a seasoned Collections pro ready to ... Skip tracing tools * CRM or account management software * Microsoft Office Suite PREFERRED SKILLS

Rite of Passage

Collections Specialist

Queen Creek, AZ

$18.50 - $25/hr

Knowledge of insurance claims processing, denials management, and appeals * Familiarity with ... As a Collections Specialist you will have the unique opportunity to create a positive, safe and ...

Rite of Passage

Collections Specialist

Queen Creek, AZ · On-site

$18.50 - $25/hr

Knowledge of insurance claims processing, denials management, and appeals * Familiarity with ... As a Collections Specialist you will have the unique opportunity to create a positive, safe and ...

SunWest Federal Credit Union

Be Seen First

Collection Specialist + COMMISSION

Glendale, AZ · On-site

$21/hr

Collections Manager/Director of Collections Job Summary: The Post Charge Off Specialist is responsible for the recovery of charged-off loans and share accounts through strategic follow-up, legal ...

Fender

Collections Specialist

Phoenix, AZ · On-site

$18.25 - $24.75/hr

We are searching for a Collections Specialist to join our team in Phoenix, AZ. In this role, you ... Manage high-volume portfolio of customer accounts across the United States, Canada and ...

Fender

Collections Specialist

Phoenix, AZ · Remote

$18.25 - $24.75/hr

Within the Credit and Collections team our goal is successful accounts receivable collections ... Manage high-volume portfolio of customer accounts across the United States, Canada and ...

Addison Group

Collections Specialist

Phoenix, AZ · On-site

$21 - $27/hr

Background in data analysis or reviewing account trends is a plus Addison Group is hiring a B2B Collections Administrator on behalf of our client. This role will support business account management ...

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Manager Of Collections information

What are some typical challenges faced by a manager of collections, and how can they be addressed?

As a Manager of Collections, one common challenge is balancing the need to recover outstanding debts while maintaining positive customer relationships. This role often requires implementing effective collection strategies, managing a team of collectors, and ensuring compliance with legal and regulatory requirements. Success often depends on strong communication skills, adaptability to changing targets, and the ability to motivate and train team members. Regular collaboration with other departments, such as customer service and finance, helps to resolve disputes and improve collection rates.

What is the difference between Manager Of Collections vs Collections Supervisor?

AspectManager Of CollectionsCollections Supervisor
ResponsibilitiesOversees entire collections department, develops strategies, manages teams, and ensures company recovery goals are met.Supervises collections staff, monitors daily operations, and ensures team compliance with policies.
Required CredentialsBachelor's degree, experience in collections, leadership skillsHigh school diploma or equivalent, experience in collections, supervisory skills
Work EnvironmentOffice setting, managerial meetings, strategic planningOffice environment, team oversight, daily operational tasks

The Manager Of Collections typically holds a higher-level role with strategic responsibilities, while the Collections Supervisor focuses on daily team management. Both roles require experience in collections, but the manager oversees broader department functions and policy development, whereas the supervisor concentrates on team performance and compliance.

What are the key skills and qualifications needed to thrive as a manager of collections, and why are they important?

To thrive as a Manager of Collections, you need expertise in credit and collections management, financial analysis, and a bachelor's degree in finance, business, or a related field. Familiarity with collections software (like FICO Debt Manager or CACS), CRM systems, and relevant certifications such as the Certified Credit and Collection Professional (CCCP) are valuable. Strong leadership, negotiation, and problem-solving skills help in motivating teams and resolving complex delinquency cases. These abilities are crucial for optimizing cash flow, minimizing risk, and ensuring efficient recovery processes within an organization.

What is a manager of collections?

A Manager of Collections is a professional responsible for overseeing a team that manages the collection of overdue payments from individuals or businesses. Their duties include developing collection strategies, monitoring staff performance, ensuring compliance with laws and regulations, and maintaining positive relationships with clients or customers. They often analyze collection data to improve processes and report on collection activity to upper management. Strong leadership, communication, and analytical skills are essential for this role.
What are the most commonly searched types of Of Collections jobs in Arizona? The most popular types of Of Collections jobs in Arizona are:
Manager Of Collections jobs near you

Collections Representative

Concord Servicing

Scottsdale, AZ • On-site

$17.25 - $22.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Job description

Concord is a Loan Servicing Fintech company committed to helping borrowers navigate their financial obligations with clarity and respect. Our Collections team plays a critical role in maintaining positive borrower relationships while protecting the financial integrity of our servicing portfolio. This is an onsite position based at our Contact Center in Scottsdale, AZ.
The Collections Representative is responsible for contacting borrowers regarding past-due loan accounts, negotiating repayment arrangements, and resolving delinquencies in a compliant and borrower-friendly manner. The ideal candidate brings 2-3 years of collections or contact center experience and is comfortable working in a high-volume, fast-paced environment.
Duties and Responsibilities:
  • Contact borrowers via inbound and outbound calls to address past-due loan accounts and secure payment commitments
  • Negotiate repayment plans, deferrals, and other arrangements in accordance with company policy and regulatory guidelines
  • Accurately document all account activity, payment arrangements, and borrower interactions in the loan servicing system
  • Adhere to all applicable federal and state regulations, including FDCPA, FCRA, and CFPB guidelines
  • Identify and escalate accounts requiring special handling, hardship assistance, or supervisor review
  • Meet or exceed individual performance metrics including contact rates, promises to pay, and collector effectiveness
  • Collaborate with team members and leadership to resolve complex account issues and contribute to departmental goals
  • Maintain a professional and empathetic demeanor in all borrower interactions, reflecting Concord's commitment to respectful service

Requirements
  • 2-3 years of experience in collections, loan servicing, or a related contact center environment.
  • Working knowledge of FDCPA, FCRA, and other applicable consumer lending regulations.
  • Strong negotiation and communication skills with a demonstrated ability to resolve delinquencies effectively and empathetically.
  • Proficiency with loan servicing platforms or CRM systems; ability to learn proprietary software quickly.
  • Excellent attention to detail and ability to manage a high volume of accounts with accuracy and urgency.
  • High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
  • Must be able to work onsite at the Chandler, AZ Contact Center; this position is not eligible for remote work.

Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development
  • Free Food & Snacks
  • Wellness Resources

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