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Manager Of Client Success Jobs in Boca Raton, FL

ADP - RNOOID0029990995

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Manager of ITSM Support and Engineering

Deerfield Beach, FL · On-site

$75K - $85K/yr

Manage on-call rotations, escalation paths, and after-hours/emergency support coverage across ... Partner with Client Success and Sales Engineering during onboarding of new clients to ensure ...

New

ADP - RNOOID0029990995

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Manager of ITSM Support and Engineering

Deerfield Beach, FL · On-site

$75K - $85K/yr

Manage on-call rotations, escalation paths, and after-hours/emergency support coverage across ... Partner with Client Success and Sales Engineering during onboarding of new clients to ensure ...

New

Blue Mahoe Law

Client Experience Lead

Fort Lauderdale, FL · On-site

$78K/yr

... client success, customer service, hospitality, or account management, with a track record of taking ownership and raising the standard. * A self-starter mindset: you take ownership, move without ...

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All JobsOf Client Success JobsManager Of Client Success JobsManager Of Client Success Jobs in Boca Raton, FL

Manager Of Client Success information

See Boca Raton, FL salary details

$30.8K

$78.8K

$132.9K

How much do manager of client success jobs pay per year?

As of Aug 16, 2026, the average yearly pay for manager of client success in Boca Raton, FL is $78,825.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,500.00 and $93,900.00 per year, depending on experience, location, and employer.

What is the difference between Manager Of Client Success vs Customer Success Manager?

AspectManager Of Client SuccessCustomer Success Manager
Primary FocusOversees client relationships, strategic account management, and team leadershipManages individual customer accounts, onboarding, and support
ResponsibilitiesDevelops client success strategies, manages client retention, and leads client success teamsEnsures customer satisfaction, onboarding, and product adoption at the account level
Work EnvironmentTypically in B2B SaaS or enterprise software companies, managing teamsOften in SaaS, tech, or service industries, directly engaging with clients
Required CredentialsExperience in account management, leadership skills, possibly relevant certificationsCustomer service experience, communication skills, familiarity with CRM tools

The Manager Of Client Success focuses on leading teams and developing strategies for client retention, while the Customer Success Manager handles direct client interactions and account management. Both roles aim to improve customer satisfaction but differ in scope and responsibilities.

What do Manager Of Client Success managers make?

Managers of Client Success typically earn between $60,000 and $120,000 annually, depending on experience, industry, and location. Senior or specialized roles may offer higher compensation, often including bonuses and benefits. Salary can also vary based on company size and performance metrics.

What are the key skills and qualifications needed to thrive as a manager of client success, and why are they important?

To thrive as a Manager of Client Success, you need expertise in customer relationship management, problem-solving, and a solid understanding of your company's products or services, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Outstanding communication, leadership, and conflict-resolution skills help build trust and motivate both clients and internal teams. These abilities drive client satisfaction and retention, which are crucial for long-term business growth and success.

What does a manager of client success do?

A Manager of Client Success oversees teams that ensure clients achieve their desired outcomes while using a company's products or services. They focus on building positive relationships with clients, addressing any concerns, and identifying opportunities for growth or improvement. Their responsibilities include onboarding new clients, monitoring client satisfaction, providing support, and collaborating with sales or product teams to enhance the client experience. Ultimately, their goal is to increase client retention and drive business success through strong client partnerships.

What are some common challenges faced by a manager of client success, and how can they be addressed?

A Manager of Client Success often encounters challenges such as balancing the needs of multiple clients, ensuring consistent communication, and aligning client expectations with company capabilities. To address these, effective prioritization, clear communication protocols, and setting transparent expectations early on are key. Regular team meetings and collaboration with sales, support, and product teams also help proactively resolve issues and foster a positive client experience.

What are the most commonly searched types of Of Client Success jobs in Boca Raton, FL?

The most popular types of Of Client Success jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Manager Of Client Success jobs?

Cities near Boca Raton, FL with the most Manager Of Client Success job openings:

Manager Of Client Success jobs near you

Manager of ITSM Support and Engineering

ADP - RNOOID0029990995

Deerfield Beach, FL • On-site

$75K - $85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

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Job description

Service Desk & Support Operations

•     Own day-to-day performance of the Service Desk and Tier 2/3 Support teams, ensuring tickets are triaged, escalated, and resolved within SLA

•     Monitor and report on core support KPIs — first-response time, resolution time, ticket backlog, CSAT, and SLA compliance — and drive continuous improvement against them

•     Lead, coach, and develop support and engineering staff, including hiring, performance management, and career development

•     Manage on-call rotations, escalation paths, and after-hours/emergency support coverage across client accounts

•     Serve as the senior technical escalation point for complex or high-priority client incidents


ITSM Process & Engineering

•     Own and continuously mature ITSM processes — incident, problem, change, request, and knowledge management — aligned to ITIL best practices

•     Administer and optimize the ITSM/ticketing platform, RMM, and monitoring tools to improve visibility, automation, and reporting

•     Partner with Systems/Network Engineering to design, document, and implement infrastructure changes, upgrades, and remediations that reduce recurring incidents

•     Drive root-cause analysis and problem management for recurring issues, ensuring permanent fixes are engineered, not just symptoms resolved

•     Maintain up-to-date documentation, runbooks, and knowledge base articles for supported client environments

•     Ensure change management discipline (CAB process, risk assessment, rollback planning) is followed for all client-impacting changes


Client & Cross-Functional Partnership

•     Build strong working relationships with client IT stakeholders, participating in regular service review meetings and reporting on SLA/KPI performance

•     Partner with Client Success and Sales Engineering during onboarding of new clients to ensure support and engineering readiness

•     Coordinate with Security to ensure support and engineering practices align with client compliance and security requirements

•     Manage relationships with key technology vendors and manufacturers supporting client environments

•     Champion the Synergist Framework as the operating model for process, people, and technology alignment within Technology Solutions, Inc.

Company Description

Tollanis Technology Solutions, Inc. is a global Managed IT Service provider with the mission of empowering change through process and people. Our trademarked Synergist Framework enables organizations to create meaningful change by focusing on process and people. Tollanis operates across five distinct service lines — Tollanis Tech (Managed IT Services), Tollanis Connect (Contact Center/BPO), Tollanis AI, Tollanis Systems (ERP/SaaS), and Tollanis Consult (Vendor-Neutral Advisory) — and is a global, remote-first team spanning North America and India.