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Manager Of Client Success Jobs in Iowa (NOW HIRING)

Kuder Inc

Sr. Director of Partner Solutions

Adel, IA · On-site

The Senior Director of Partner Solutions is responsible for driving client retention, satisfaction ... Proven success in managing and growing client relationships in a complex, matrixed organization.

Aptia Group

Portfolio Director

Urbandale, IA · On-site

... of smart technology and expert teams, ensuring that managing pensions, health, and insurance is more effective. By focusing on innovation, accessibility, and client success, we help businesses take ...

Marsh McLennan

Client Advisor

Urbandale, IA · On-site

... manage escalated issues promptly to support retention and satisfaction. * Apply knowledge of ... Measure client success using disciplined, business-focused metrics and ongoing performance tracking.

New

Marsh & McLennan

Client Advisor

Grimes, IA · On-site

... manage escalated issues promptly to support retention and satisfaction. * Apply knowledge of ... Measure client success using disciplined, business-focused metrics and ongoing performance tracking.

Mercer France

Client Advisor

Grimes, IA · On-site

... manage escalated issues promptly to support retention and satisfaction. * Apply knowledge of ... Measure client success using disciplined, business-focused metrics and ongoing performance tracking.

MMC Inc

Client Advisor

Urbandale, IA · On-site

... manage escalated issues promptly to support retention and satisfaction. * Apply knowledge of ... Measure client success using disciplined, business-focused metrics and ongoing performance tracking.

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All JobsOf Client Success JobsManager Of Client Success JobsManager Of Client Success Jobs in Iowa

Manager Of Client Success information

See Iowa salary details

$30.5K

$78K

$131.5K

How much do manager of client success jobs pay per year?

As of Aug 12, 2026, the average yearly pay for manager of client success in Iowa is $78,019.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,900.00 and $93,000.00 per year, depending on experience, location, and employer.

What is the difference between Manager Of Client Success vs Customer Success Manager?

AspectManager Of Client SuccessCustomer Success Manager
Primary FocusOversees client relationships, strategic account management, and team leadershipManages individual customer accounts, onboarding, and support
ResponsibilitiesDevelops client success strategies, manages client retention, and leads client success teamsEnsures customer satisfaction, onboarding, and product adoption at the account level
Work EnvironmentTypically in B2B SaaS or enterprise software companies, managing teamsOften in SaaS, tech, or service industries, directly engaging with clients
Required CredentialsExperience in account management, leadership skills, possibly relevant certificationsCustomer service experience, communication skills, familiarity with CRM tools

The Manager Of Client Success focuses on leading teams and developing strategies for client retention, while the Customer Success Manager handles direct client interactions and account management. Both roles aim to improve customer satisfaction but differ in scope and responsibilities.

What do Manager Of Client Success managers make?

Managers of Client Success typically earn between $60,000 and $120,000 annually, depending on experience, industry, and location. Senior or specialized roles may offer higher compensation, often including bonuses and benefits. Salary can also vary based on company size and performance metrics.

What are the key skills and qualifications needed to thrive as a manager of client success, and why are they important?

To thrive as a Manager of Client Success, you need expertise in customer relationship management, problem-solving, and a solid understanding of your company's products or services, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Outstanding communication, leadership, and conflict-resolution skills help build trust and motivate both clients and internal teams. These abilities drive client satisfaction and retention, which are crucial for long-term business growth and success.

What does a manager of client success do?

A Manager of Client Success oversees teams that ensure clients achieve their desired outcomes while using a company's products or services. They focus on building positive relationships with clients, addressing any concerns, and identifying opportunities for growth or improvement. Their responsibilities include onboarding new clients, monitoring client satisfaction, providing support, and collaborating with sales or product teams to enhance the client experience. Ultimately, their goal is to increase client retention and drive business success through strong client partnerships.

What are some common challenges faced by a manager of client success, and how can they be addressed?

A Manager of Client Success often encounters challenges such as balancing the needs of multiple clients, ensuring consistent communication, and aligning client expectations with company capabilities. To address these, effective prioritization, clear communication protocols, and setting transparent expectations early on are key. Regular team meetings and collaboration with sales, support, and product teams also help proactively resolve issues and foster a positive client experience.
What are the most commonly searched types of Of Client Success jobs in Iowa? The most popular types of Of Client Success jobs in Iowa are:
What cities in Iowa are hiring for Manager Of Client Success jobs? Cities in Iowa with the most Manager Of Client Success job openings:
Manager Of Client Success jobs near you

Client Success Manager

ITA Group Inc

West Des Moines, IA • On-site

Full-time

Posted 20 days ago

Job description

About the Role

We're looking for a proactive, strategic Client Success Manager to support clients using ITA Group's employee experience, recognition and engagement technology platform.

In this role, you'll manage a portfolio of clients and serve as their trusted advisor throughout the client journey. You'll help organizations maximize adoption, analyze engagement trends, troubleshoot issues, identify growth opportunities and ensure clients achieve their employee engagement goals.

We're seeking someone with experience in SaaS client success who understands how to manage client health, drive product adoption, leverage data to make recommendations and partner with cross-functional teams to deliver an exceptional client experience. If you enjoy building relationships, solving problems, analyzing data and helping clients get the most value from technology, we'd love to talk with you.

What You'll Do

Own Client Relationships

  • Serve as the primary point of contact for a portfolio of clients.
  • Build trusted relationships with HR leaders, employee experience teams, program administrators and executive stakeholders.
  • Guide clients through their client journey, from implementation through renewal.
  • Conduct regular client meetings, business reviews and strategic planning discussions.
  • Act as an advocate for your clients while balancing business priorities and platform capabilities.

Drive Customer Success and Platform Adoption

  • Monitor customer health, engagement and adoption metrics to identify risks and opportunities.
  • Proactively engage clients when participation, recognition activity or platform utilization trends change.
  • Use customer data and platform insights to make recommendations that improve employee engagement and program performance.
  • Help clients develop strategies to increase employee participation, manager engagement and overall platform value.
  • Partner with clients to achieve business outcomes and demonstrate return on investment.

Troubleshoot and Solve Problems

  • Investigate and resolve client issues related to platform functionality, configuration and adoption.
  • Partner with Product, Development and Technical Support teams to address client concerns.
  • Document, escalate and track bugs and enhancement requests.
  • Communicate technical concepts clearly to both technical and non-technical audiences.
  • Navigate ambiguity and independently drive issues toward resolution.

Leverage Data and Insights

  • Analyze usage, recognition activity, participation trends and engagement metrics.
  • Translate data into actionable recommendations for clients.
  • Prepare and deliver executive-ready reports and Quarterly Business Reviews (QBRs).
  • Identify opportunities to improve client engagement, retention and long-term success.

Create Client-Facing Resources

  • Develop client communications, training materials, support documentation, tutorials and best-practice resources.
  • Help clients educate employees and leaders on platform features and functionality.
  • Support change management and adoption initiatives within client organizations.

Support Retention and Growth

  • Monitor account health and proactively address risks.
  • Partner with Sales and leadership teams on renewals, expansions and cross-sell opportunities.
  • Help ensure clients continue to see measurable value from their investment with ITA Group.
  • Contribute to client retention and long-term account growth.

What We're Looking For

Required Qualifications

  • 3+ years of experience in Customer Success, Client Success, Account Management, Customer Experience or a related client-facing SaaS role.
  • Experience managing a portfolio of business clients.
  • Strong analytical skills and ability to interpret data and trends.
  • Experience using customer data, adoption metrics, account health indicators, or usage analytics to make recommendations and drive client outcomes.
  • Experience conducting business reviews and presenting recommendations to clients.
  • Strong problem-solving and troubleshooting abilities.
  • Exceptional written and verbal communication skills.
  • Ability to work independently and manage multiple priorities in a fast-paced environment.

Preferred Qualifications

  • Experience within SaaS, HR technology, employee engagement, recognition, rewards or employee experience platforms.
  • Experience with Totango, Gainsight, ChurnZero or similar tools.
  • Experience using CRM systems such as Salesforce or HubSpot.
  • Familiarity with ticketing and development workflows including Jira or similar tools.
  • Experience creating training content, support documentation or client-facing resources.
  • Experience working with product, development or technical support teams.

Success in This Role

The ideal candidate is:

  • Proactive
  • Curious and analytical
  • Comfortable with ambiguity
  • Technically savvy without needing to be a developer
  • Skilled at building relationships and influencing stakeholders
  • Able to translate data into meaningful business recommendations
  • Motivated by helping clients achieve measurable results