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Manager Member Service Jobs in Elgin, IL (NOW HIRING)

BCU

Rep, Member Service

Crystal Lake, IL · On-site

$38K - $57K/yr

Meet or exceed individual sales goals to align with and support branch PMO's. * Represent the ... Conduct all member service transactions including deposits, withdrawals, transfers, payments, and ...

NOCD

Product Manager, Member Operations

Chicago, IL · On-site

About the Role As a Product Manager, Member Operations , you'll build products that help our 50 ... service experiences for members . You'll work across Product, Operations, Engineering, Design ...

Self Help

Member Service Supervisor

Chicago, IL · On-site

We are seeking a Member Service Supervisor to join our Little Village, IL Team! WHAT You'll Do ... Provide feedback to management on the production and goals of other MSRs. * Coach and track all ...

New

Self-Help

Member Service Supervisor

Chicago, IL · On-site

We are seeking a Member Service Supervisor to join our Little Village, IL Team! WHAT You'll Do ... Provide feedback to management on the production and goals of other MSRs. * Coach and track all ...

New

Self Help

Member Service Supervisor

Chicago, IL · On-site

We are seeking a Member Service Supervisor to join our Little Village, IL Team! WHAT You'll Do ... Provide feedback to management on the production and goals of other MSRs. * Coach and track all ...

New

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Showing results 21-40

All JobsMember Service JobsManager Member Service JobsManager Member Service Jobs in Elgin, IL

Manager Member Service information

See Elgin, IL salary details

$8

$13

$17

How much do manager member service jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for manager member service in Elgin, IL is $13.94, according to ZipRecruiter salary data. Most workers in this role earn between $12.12 and $15.67 per hour, depending on experience, location, and employer.

What is the difference between Manager Member Service vs Customer Service Manager?

AspectManager Member ServiceCustomer Service Manager
Required CredentialsTypically requires a bachelor's degree in business, communications, or related field; experience in member services or client relationsUsually requires a bachelor's degree; experience in customer support or service management
Work EnvironmentOften in financial institutions, credit unions, or membership organizationsCommonly in retail, telecom, or service industries
Employer & Industry UsageUsed in organizations focusing on member or client relationsUsed across various customer-facing industries
Search & Comparison IntentPeople comparing roles related to member or client services within organizationsIndividuals seeking roles managing customer support teams

The main difference is that Manager Member Service focuses on managing relationships with members or clients within membership-based organizations, while Customer Service Manager oversees customer support teams across various industries. Both roles require similar credentials and involve managing service quality, but their industry focus and target audiences differ.

What is a manager member service?

A manager member service is a role responsible for overseeing member interactions, ensuring customer satisfaction, and managing service teams. The position often involves handling member inquiries, resolving issues, and maintaining service quality, typically requiring strong communication and leadership skills.

What skills do you need to be a manager member service?

A manager member service role requires strong communication, leadership, and customer service skills to effectively manage client relationships and team members. Organizational abilities, problem-solving skills, and familiarity with customer management software are also important for success in this position.

What are the most commonly searched types of Member Service jobs in Elgin, IL?

The most popular types of Member Service jobs in Elgin, IL are:

What cities near Elgin, IL are hiring for Manager Member Service jobs?

Cities near Elgin, IL with the most Manager Member Service job openings:

Manager Member Service jobs near you

Rep, Member Service

BCU

Crystal Lake, IL • On-site

$38K - $57K/yr

Full-time

Re-posted 13 days ago

Job description

As an employer, BCU models the dynamic assets of a top workplace, including confidence in company leadership, competitive compensation and benefits, employee development, workplace flexibility, and a passionate employee culture supporting a unified vision. At the Credit Union, you'll have a career in a growing organization and an environment that supports your professional and personal growth.
Our WHY is the reason we exist: To Empower People to Discover Financial Freedom. What do you celebrate as your purpose? At BCU we celebrate what makes you authentically YOU! #bYOU
Watch this video to learn more about life at BCU!
SALARY
This position has a base salary range of $38,400 - $57,600 USD Annual. This range represents the expected base salary range for this position. The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience and time in the role.
Summary
Perform all member service-related functions in a timely and accurate manner. Effectively consult with members and prospective members on credit union products and services, while providing financial well-being solutions tailored to individual needs.
Role and Responsibilities
  1. Proficiently process consumer loans from application to close, including ancillary product sales.
  2. Interview members/prospective members to identify, consult and fulfill their present and future financial and lending needs.
  3. Provide financial coaching and product recommendations aligned with member goals.
  4. Build and maintain favorable member relationships.
  5. Assist members with loan servicing and credit guidance.
  6. Meet or exceed individual sales goals to align with and support branch PMO's.
  7. Represent the credit union professionally at branch and external business development events.
  8. Support daily branch operations and assist in training new staff as needed.
  9. Conduct all member service transactions including deposits, withdrawals, transfers, payments, and account maintenance.
  10. Ensure accuracy and timeliness in all financial transactions.
  11. Maintain accurate member records and documentation.
  12. Comply with internal policies and external regulations.
  13. Successfully complete all required registrations or certifications as needed.
  14. Utilize digital tools to enhance member experience and streamline operations.

Qualifications and Education Requirements
    • High School Diploma or equivalent.
    • Minimum 2 years' experience in Financial Institution, cash handling, and/or retail sales is preferred.
    • Excellent verbal and written communication skills.
    • Strong attention to detail and organizational abilities.
    • Ability to consistently represent the credit union, in a positive and professional manner at branch and outside business development events.
    • Ability to multi-task, and to work well under pressure.
    • Team-oriented with the ability to work independently.
    • Demonstrate intermediate proficiency in Windows PC applications and BCU systems.
    • Willingness to pursue ongoing professional development and financial coaching certifications.
    • If work location is in Puerto Rico: Fully Bilingual (English & Spanish) and has the ability to travel to other island areas if necessary.

BCU Shared Values:
We foster an environment of INCLUSION. All individuals are treated fairly and respectfully, have equal access to opportunities and resources, and can contribute fully to the organization's success. We act with INTEGRITY. We follow the golden rule without exception. We display COURAGE in our convictions. We drive innovation, reaching beyond boundaries and thoughtfully explore new horizons. We excel through COLLABORATION. By working as one, sharing information and seeking solutions, we deliver exceptional outcomes. We WOW our members. We focus intensely on putting the member first, delivering extraordinary experiences that create lasting relationships inside and outside the organization.
We value relationships and referrals and are committed to creating the best work environment possible. From our casual dress code to flexible work arrangements, we've created a unique and inclusive culture that supports a healthy work/life balance. For this reason and more, BCU has been named a 2023 Gallup Exceptional Workplace Award Winner. #LoveBCU
Click here to visit our Benefits Website!
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About BCU

Sourced by ZipRecruiter

Industry

Finance and insurance

Company size

501 - 1,000 Employees

Headquarters location

Vernon Hills, IL, US

Year founded

1981

Social media

Twitter

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