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Manager Mazda Service Jobs in Wisconsin (NOW HIRING)

Hall Cars

Full-Time Automotive Service Technician

Brookfield, WI · On-site

$35/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Master Technician (Mazda and/or VW): $5.00-$8.00 base rate increase * Warranty Rates: $47 * Weekly ... Promptly seeking clarification and/or management input when correct course of action is unclear

Russ Darrow Automotive Group

Service Advisor

Greenfield, WI · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Russ Darrow Greenfield Mazda is looking for motivated individuals to join our team! Our passion for ... With over five decades of success, our experienced management teams will provide comprehensive ...

RUSS DARROW GROUP

Service Advisor

Greenfield, WI · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Russ Darrow Greenfield Mazda is looking for motivated individuals to join our team! Our passion for ... With over five decades of success, our experienced management teams will provide comprehensive ...

RUSS DARROW GROUP

Automotive Service Technician

Greenfield, WI · On-site

$21 - $50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Russ Darrow Mazda of Greenfield is looking for motivated individuals to join our team as an ... With over six decades of success, our experienced management teams will provide comprehensive ...

Hall Imports LLC

Auto Service Technician

Waukesha, WI

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Working alongside experienced management and service advisors * Latest in special tools- Hunter ... and operated VW and Mazda dealership with a history that stretches over a hundred years. As ...

Hall Imports LLC

Auto Service Technician

Waukesha, WI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Working alongside experienced management and service advisors * Latest in special tools- Hunter ... and operated VW and Mazda dealership with a history that stretches over a hundred years. As ...

Hall Cars

Auto Service Technician

Waukesha, WI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Working alongside experienced management and service advisors * Latest in special tools- Hunter ... and operated VW and Mazda dealership with a history that stretches over a hundred years. As ...

RUSS DARROW GROUP

Service Lot Attendant/Porter

Greenfield, WI · On-site

$16 - $21/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Russ Darrow Greenfield Mazda is seeking a reliable, customer-focused, and detail-oriented Service ... With over six decades of success, our experienced management teams will provide comprehensive ...

RUSS DARROW GROUP

Automotive Desk Manager

Milwaukee, WI

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Russ Darrow Metro Mazda is seeking a driven and experienced Automotive Desk Manager to lead and ... Our culture emphasizes family values, diversity, and teamwork, ensuring exceptional service through ...

Russ Darrow Automotive Group

F&I Manager

Milwaukee, WI · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Russ Darrow Metro Mazda is seeking a results-driven and customer-focused Finance & Insurance (F&I ... Our culture emphasizes family values, diversity, and teamwork, ensuring exceptional service through ...

RUSS DARROW GROUP

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Russ Darrow Metro Mazda is seeking a results-driven and customer-focused Finance & Insurance (F&I ... Our culture emphasizes family values, diversity, and teamwork, ensuring exceptional service through ...

Hall Imports LLC

Automotive Sales Representative

Brookfield, WI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Hall Imports is a family owned and operated VW and Mazda dealership with a history that stretches ... service skills * Ability to set and achieve targeted goals * Organizational and time management ...

RUSS DARROW GROUP

Salesperson

Madison, WI · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Russ Darrow Mazda of Madison is actively seeking energetic, motivated Sales Associates to keep up ... With excellent training, ongoing support from our Management Team, and one of the most aggressive ...

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Manager Mazda Service information

What are the typical challenges a Manager Mazda Service faces in balancing customer satisfaction and operational efficiency?

As a Manager Mazda Service, you'll often need to balance delivering exceptional customer service with maintaining efficient workshop operations. Common challenges include managing high service volumes, ensuring timely completion of repairs, and coordinating schedules between technicians and front-of-house staff. Communication is key, as you'll frequently collaborate with parts departments, warranty administrators, and customers to resolve issues quickly and effectively. Staying updated with Mazda's latest service protocols and fostering ongoing training for your team also play vital roles in achieving both customer satisfaction and operational goals.

What does a Manager Mazda Service do?

A Manager Mazda Service oversees the daily operations of a Mazda dealership's service department. Their responsibilities include managing service advisors and technicians, ensuring customer satisfaction, maintaining service quality standards, and achieving financial goals. They also handle scheduling, inventory management, and resolving customer complaints. The role requires strong leadership, automotive knowledge, and excellent communication skills.

What are the key skills and qualifications needed to thrive as a Manager Mazda Service?

To thrive as a Manager Mazda Service, you need strong automotive service knowledge, leadership experience, and a background in business or automotive management, often supported by relevant certifications. Familiarity with dealership management systems, Mazda-specific diagnostic tools, and customer relationship management software is essential. Exceptional communication, problem-solving, and team-building skills help you lead staff and ensure customer satisfaction. These skills ensure efficient service operations, high-quality repairs, and a positive customer experience, which are critical for dealership success.

What is the difference between Manager Mazda Service vs Service Advisor?

AspectManager Mazda ServiceService Advisor
Primary RoleOversees service department operations, manages staff, and ensures service qualityInteracts with customers, explains repairs, and recommends services
Required CredentialsExperience in automotive service management, certifications like ASE, leadership skillsCustomer service skills, automotive knowledge, certifications like ASE beneficial
Work EnvironmentService department management, administrative tasks, team supervisionCustomer-facing, diagnostic discussions, sales-oriented

The Manager Mazda Service focuses on overseeing the entire service department, managing staff, and ensuring operational efficiency. In contrast, the Service Advisor primarily interacts with customers, explaining repairs and recommending services. Both roles require automotive knowledge and certifications like ASE, but the Manager role emphasizes leadership and management skills, while the Service Advisor centers on customer service and communication.

What are popular job titles related to Manager Mazda Service jobs in Wisconsin?

For Manager Mazda Service jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Manager Mazda Service jobs in Wisconsin look for?

The top searched job categories for Manager Mazda Service jobs in Wisconsin are:

Manager Mazda Service jobs near you

District Service Manager

Mazda Motor Corporation

Milwaukee, WI

$87K - $126K/yr

Full-time

Posted 3 days ago

New

Job description

Job DescriptionDistrict Service Managers are the direct interface with Mazda dealers. DSMs are responsible for helping the dealers in their assigned territory improve the Mazda customer experience, grow revenue and profit for their dealers and for Mazda, and ultimately increase service retention and repurchase loyalty in accordance with Mazda BVM philosophies.

Consulting Activities - 60%

  • Develop effective relationships with assigned Mazda dealers (dealer principal, general manager, service manager, parts manager) and with Mazda colleagues (DM, ZM, etc.) to advance dealer service and parts operations resulting in higher customer satisfaction, service retention and profitability.

  • Working with dealership management, develop and assist in the execution of action plans to improve the customer experience, service retention, and dealer profitability (service drive training, Mazda Full Circle, customer arrival and write-up, service selling skills, first service, next appointment process, vehicle redelivery, explanation of work, workshop capacity improvement, shop efficiency, etc.)

  • Perform profitability analysis, reviews, and consultation with dealership management to help dealers drive increased revenue and profits, and control costs while maintaining focus on service retention and an exceptional customer experience

  • Review reports, scores, trends, and customer comments to identify gaps and recommend implementation of best practices, sustainment and follow up.

Revenue Generation - 30%

  • Make recommendations and provide consultation to dealers to drive increased service traffic and increased wholesale parts and accessory business.

  • Assist in the development and execution of marketing messages and in dealer merchandising inclusive of execution of marketing messages across multiple platforms including digital/SEM/social.

  • Support and implement national and regional service and parts marketing plans and initiatives.

  • Achieve assigned parts sales objectives.

General Administration - 10%

  • Review available reports and results regularly in preparation to make recommendations while visiting dealers each week.

  • Assist dealer in being compliant with MNAO policies

  • Direct dealers to resources for the resolution of concerns including but not limited to; parts supply, customer experience, Mazda programs, vendor and supplier issues, etc.

  • Documentation of Contacts- The Dealer Business Contact System must be utilized for the documentation of regular, timely dealer contact reports.

  • Other region-specific duties as assigned by management

Qualifications and Other Requirements:

Education (Minimum):

  • Bachelor's degree in business administration, automotive technology, marketing, or related discipline preferred (or equivalent work experience)

Experience:

Minimum of 4 plus years' experience, with a proven track record of success:

  • 2 plus year experience in a sales related capacity; previous wholesale automotive experience preferred Retail experience a plus.

  • 4 plus years overall work experience

  • 3 plus years in a demonstrated Leadership role

Knowledge/Skills/Abilities:

  • Valid Driver's License for state of residence (required)

  • Ability to plan, organize, and manage multiple projects simultaneously

  • Strong business acumen in dealership operations

  • Communicate effectively, both orally and in writing

  • Establish and maintain effective relationships with dealers, staff and senior management

  • Computer knowledge including spreadsheet and internet applications

Travel: Daily

Working Conditions:

  • A satisfactory driving record as determined by the Company and a current, valid State driver's license are required.

We support Remote work in the following states:

Alabama, Arizona, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin

Pay Range$87,000.00 - $126,225.00

Salary to be determined by education, experience, knowledge, skills and abilities of the applicant, internal equity, and alignment with market data.

Learn more about MNAO's comprehensive benefits packagehere

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