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Manager Mazda Service Jobs in Michigan (NOW HIRING)

Al Serra Auto Plaza

Guest Services Associate

Grand Blanc, MI · On-site

$12.50 - $15.25/hr

Audi, Acura, and Mazda) throughout 7 states (Colorado, Illinois, Indiana, Michigan, New Jersey ... Customer Satisfaction calls to make sure customers are happy with the service they received * Log ...

Al Serra Auto Plaza

Guest Services Associate

Grand Blanc, MI · On-site

$12.50 - $15.25/hr

Audi, Acura, and Mazda) throughout 7 states (Colorado, Illinois, Indiana, Michigan, New Jersey ... Customer Satisfaction calls to make sure customers are happy with the service they received * Log ...

Al Serra Auto Plaza

Guest Services Associate

Grand Blanc, MI · On-site

$12.50 - $15.25/hr

Audi, Acura, and Mazda) throughout 7 states (Colorado, Illinois, Indiana, Michigan, New Jersey ... Customer Satisfaction calls to make sure customers are happy with the service they received * Log ...

Al Serra Auto Plaza

Guest Services Associate

Grand Blanc, MI · On-site

$12.50 - $15.25/hr

Audi, Acura, and Mazda) throughout 7 states (Colorado, Illinois, Indiana, Michigan, New Jersey ... Customer Satisfaction calls to make sure customers are happy with the service they received * Log ...

Al Serra Auto Plaza

Guest Services Associate

Grand Blanc, MI · On-site

$12.50 - $15.25/hr

Audi, Acura, and Mazda) throughout 7 states (Colorado, Illinois, Indiana, Michigan, New Jersey ... Customer Satisfaction calls to make sure customers are happy with the service they received * Log ...

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Manager Mazda Service information

What does a Manager Mazda Service do?

A Manager Mazda Service oversees the daily operations of a Mazda dealership's service department. Their responsibilities include managing service advisors and technicians, ensuring customer satisfaction, maintaining service quality standards, and achieving financial goals. They also handle scheduling, inventory management, and resolving customer complaints. The role requires strong leadership, automotive knowledge, and excellent communication skills.

What are the key skills and qualifications needed to thrive as a Manager Mazda Service?

To thrive as a Manager Mazda Service, you need strong automotive service knowledge, leadership experience, and a background in business or automotive management, often supported by relevant certifications. Familiarity with dealership management systems, Mazda-specific diagnostic tools, and customer relationship management software is essential. Exceptional communication, problem-solving, and team-building skills help you lead staff and ensure customer satisfaction. These skills ensure efficient service operations, high-quality repairs, and a positive customer experience, which are critical for dealership success.

What are the typical challenges a Manager Mazda Service faces in balancing customer satisfaction and operational efficiency?

As a Manager Mazda Service, you'll often need to balance delivering exceptional customer service with maintaining efficient workshop operations. Common challenges include managing high service volumes, ensuring timely completion of repairs, and coordinating schedules between technicians and front-of-house staff. Communication is key, as you'll frequently collaborate with parts departments, warranty administrators, and customers to resolve issues quickly and effectively. Staying updated with Mazda's latest service protocols and fostering ongoing training for your team also play vital roles in achieving both customer satisfaction and operational goals.

What is the difference between Manager Mazda Service vs Service Advisor?

AspectManager Mazda ServiceService Advisor
Primary RoleOversees service department operations, manages staff, and ensures service qualityInteracts with customers, explains repairs, and recommends services
Required CredentialsExperience in automotive service management, certifications like ASE, leadership skillsCustomer service skills, automotive knowledge, certifications like ASE beneficial
Work EnvironmentService department management, administrative tasks, team supervisionCustomer-facing, diagnostic discussions, sales-oriented

The Manager Mazda Service focuses on overseeing the entire service department, managing staff, and ensuring operational efficiency. In contrast, the Service Advisor primarily interacts with customers, explaining repairs and recommending services. Both roles require automotive knowledge and certifications like ASE, but the Manager role emphasizes leadership and management skills, while the Service Advisor centers on customer service and communication.

What is a manager Mazda service position?

A manager Mazda service position involves overseeing the service department at a Mazda dealership, coordinating repairs, managing staff, ensuring customer satisfaction, and maintaining service quality. The role typically requires strong leadership, technical knowledge of Mazda vehicles, and experience in automotive service management.

What are popular job titles related to Manager Mazda Service jobs in Michigan?

For Manager Mazda Service jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Manager Mazda Service jobs in Michigan look for?

The top searched job categories for Manager Mazda Service jobs in Michigan are:

What cities in Michigan are hiring for Manager Mazda Service jobs?

Cities in Michigan with the most Manager Mazda Service job openings:

Manager Mazda Service jobs near you

Body Shop Estimator

Al Serra Auto Plaza

Grand Blanc, MI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Job description

Al Serra Auto Plaza is the hub of the fast-growing Serra Automotive Group. Currently, Serra Automotive Group consists of 61 dealerships, 86 automotive franchises selling and servicing 27 brands (Cadillac, Chevrolet, Buick-GMC, Chrysler- Dodge-Jeep-Ram, Ford, Jaguar, Land Rover, Subaru, Kia, VW, Honda, BMW, Toyota, Porsche, Mercedes-Benz, Lexus, Volvo, Nissan. Audi, Acura, and Mazda) throughout 7 states (Colorado, Illinois, Indiana, Michigan, New Jersey, Ohio, and Tennessee)

Combining the strength of our heritage with a culture that promotes value for the individual, creative thinking, and the freedom to grow as professionals, we work to creaAl Serra Auto Plaza is the hub of the fast-growing Serra Automotive Group. Currently, Serra Automotive Group consists of 61 dealerships, 86 automotive franchises selling and servicing 27 brands (Cadillac, Chevrolet, Buick-GMC, Chrysler- Dodge-Jeep-Ram, Ford, Jaguar, Land Rover, Subaru, Kia, VW, Honda, BMW, Toyota, Porsche, Mercedes-Benz, Lexus, Volvo, Nissan. Audi, Acura, and Mazda) throughout 7 states (Colorado, Illinois, Indiana, Michigan, New Jersey, Ohio, and Tennessee). 

  • Greet customers promptly with a smile
  • Obtain customer and vehicle information
  • Clearly report all vehicle symptoms and damage as described by the customer
  • Prepare a complete and accurate estimate of cost for labor and parts
  • Establish a follow up time (under promise, over deliver)
  • Monitor the progress of each vehicle throughout the day, and updating customers appropriately
  • Verify that the final invoice reconciles with the work performed on the repair order
  • Explain all completed work and charges to customers

Qualifications

  • Values – integrity, team player, drive
  • Characteristics – results oriented, competitive, optimistic
  • Effective communication -- in person, over the phone, via email
  • Ability to learn and follow service process
  • Ability to learn and utilize service tools/software
  • Organizational skills
  • Time management skills

Benefits

  • Health: Comprehensive Medical Plan, Dental Plan, & Vision Plan
  • 401K - eligible after one year
  • Vacation time, generally ranging from one week up to three weeks per year based on time of employment
  • Life Insurance
  • Disability - both Short Term and Long Term
  • Employee discounts on New and Used vehicles
  • Flex Spending available

Apply