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Manager Managed Services Jobs in Rochester, NY (NOW HIRING)

Manager, Care Services

Rochester, NY · On-site

  • Medical

  • Life

  • Retirement

  • PTO

The Care Services Manager is responsible for developing professional and community relationships that will enable the Association to provide care and support to those living with ALS. As the Care ...

Manager, Care Services

Rochester, NY · On-site

$62K/yr

  • Medical

  • Life

  • Retirement

  • PTO

The Care Services Manager is responsible for developing professional and community relationships that will enable the Association to provide care and support to those living with ALS. As the Care ...

... Managed Service Provider (MSP) resources; responsible for day-to-day monitoring of Azure Data Lake pipelines and operational support activities • Ensure platform stability and reliability through ...

IT Service Coordinator

Fairport, NY · Hybrid

$60K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Technical background in IT support or managed services, with the ability to guide and support technicians when needed BENEFITS * Health, dental, & vision insurance * HSA/FSA options * Life insurance

IT Service Coordinator

Fairport, NY · On-site

$60K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Technical background in IT support or managed services, with the ability to guide and support technicians when needed BENEFITS * Health, dental, & vision insurance * HSA/FSA options * Life insurance

Engineering Manager- Technical Program Manager

Rochester, NY

$127K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Guide teams through complex technical challenges while confirming alignment with client needs and managed services objectives. Collaborate with cross-functional teams and stakeholders to define and ...

Showing results 21-40

Manager Managed Services information

See Rochester, NY salary details

$27.1K

$80.6K

$135.7K

How much do manager managed services jobs pay per year?

As of Aug 17, 2026, the average yearly pay for manager managed services in Rochester, NY is $80,588.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,300.00 and $114,900.00 per year, depending on experience, location, and employer.

What is a manager managed services?

A Manager of Managed Services oversees a team or department that delivers IT or business process services to clients on an ongoing basis. Their responsibilities include managing service delivery, ensuring client satisfaction, coordinating with internal teams, and improving operational efficiency. They act as the main point of contact between the client and the service provider, ensuring that all contractual obligations are met and services are delivered according to agreed-upon standards.

What are the key skills and qualifications needed to thrive as a manager managed services?

To thrive as a Manager Managed Services, you need expertise in IT service management, leadership, and strategic planning, often backed by a degree in information technology or business and relevant experience. Familiarity with ITSM tools like ServiceNow, as well as certifications such as ITIL or PMP, is typically required. Exceptional communication, problem-solving, and client relationship skills help you lead teams effectively and exceed client expectations. These competencies are crucial for ensuring service excellence, operational efficiency, and strong customer satisfaction in a competitive managed services environment.

What are some common challenges faced by a manager managed services, and how can they be addressed?

A Manager of Managed Services often encounters challenges such as balancing multiple client expectations, ensuring service-level agreements (SLAs) are met, and managing a diverse technical team across different projects. Effective communication, proactive problem-solving, and strong organizational skills are key to addressing these challenges. Building a culture of continuous improvement and maintaining clear documentation can help streamline operations and improve client satisfaction. Regular training and team development also play a significant role in overcoming technical and workflow obstacles.

What is the difference between Manager Managed Services vs Network Administrator?

AspectManager Managed ServicesNetwork Administrator
CredentialsTypically requires certifications like CompTIA Network+, Cisco CCNA, or vendor-specific credentialsOften requires similar certifications such as CompTIA Network+ or Cisco CCNA
Work EnvironmentOversees multiple client networks, manages service delivery, and coordinates teamsMaintains and troubleshoots an organization's internal network infrastructure
Employer & Industry UsageUsed by managed service providers (MSPs) and IT service companiesEmployed within organizations to manage internal networks
Search & Comparison IntentOften compared for service management rolesCompared for technical network support roles

While both roles require networking knowledge and certifications, Manager Managed Services focuses on overseeing service delivery and client management, whereas Network Administrators handle day-to-day network operations and troubleshooting within an organization.

What are popular job titles related to Manager Managed Services jobs in Rochester, NY?

For Manager Managed Services jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Manager Managed Services jobs in Rochester, NY look for?

The top searched job categories for Manager Managed Services jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Manager Managed Services jobs?

Cities near Rochester, NY with the most Manager Managed Services job openings:

Infographic showing various Manager Managed Services job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $80,588 per year, or $38.7 per hour.

$78K - $92K/hr

Full-time

Retirement

Posted 9 days ago


Job description

Description

We are Hiring! 


Nursing Services Manager (RN) to serve our clients with Intellectual and/or Developmental Disabilities. 


Catholic Charities Family and Community Services (CCFCS) has been serving our community for over 100 years. We walk with people when they are at their most vulnerable as they journey toward independence to reach their full human potential. We proudly serve and employ people from all backgrounds and experiences. 


If you're looking for more than just a job, if you're passionate about making a meaningful impact on the lives of others, join a team that changes lives every day. Be a part of something truly special.


Employment Type: Full-Time

Schedule:  M-F, 40 hours

Salary:  $78,500- $92,000 Depending on Experience


Top Benefits and Perks:

  • Competitive salary and 403b retirement plan 
  • Generous time off package and work-life balance 
  • Comprehensive benefits package 
  • Supportive and collaborative environment 
  • Opportunities for growth and development 
  • Intrinsic reward of truly making a difference in people's lives 

Qualifications


Education: 

Bachelor's Degree in Nursing required 


Credentials: 

Valid NYS Dep of Education Registered Professional Nurse License required


Experience: 

One year minimum experience managing and supervising Nursing Services within an OPWDD or OASAS residential program.

Five years of experience providing Nursing services to individuals with mental health, substance use disorder, and intellectual or developmental disability related services preferred.



About the role: 

Effectively supports ongoing and collaborative communication amongst all Nursing staff and is responsible for ensuring a trauma informed care environment. Provides medical services to all individuals receiving health care within CCFCS programs. Works collaboratively with patients and staff, a range of other providers and natural supports to facilitate client health and wellness stability.   


Essential Duties and Responsibilities

  • Provides comprehensive health care of patients
  • Identifies immediate and long-term health care needs.
  • Makes appropriate referrals and recommendations based on findings of the health assessments.
  • Assists clients in identifying local resources.
  • Communicates and collaborates with appropriate Agency staff, Primary Health care providers, community justice agencies, and related community organizations to assure coordination of client care and services. 
  • Provides oversight & training to RNs ensuring that documentation is complete and accurate
  •  Facilitate and provide training, oversight, and supervision of all Nursing staff. 
  • Coordinates and oversees job-specific, new hire Registered Nursing orientation utilizing Medical Team Orientation checklist appropriate to each program 
  • Provide training, resources, and support to RN, facilitating the supervision of Medical Liaisons.
  • Supervise Registered Nurses bi-weekly or as needed to ensure the highest quality health care delivery
  • Attends weekly case conference 
  • Responsible for ensuring medical services availability across CCFCS programs
  • Collaborates with RNs to ensure cross coverage of Nursing staff agency wide
  • Resolves medication related issues
  • Meets regularly with the Vice President of Nursing
  • Utilizes benchmark data outcomes and QA reports to maintain a cost effective, dynamic, and high-quality healthcare delivery program 
  • Attends Quarterly Incident Review Committee, reviews incident reports daily and responds with appropriate staff re-education or training.
  • Directs and facilitates Medication Training to all CCFCS staff per policy.
  • Monitors staff medication training and certification status utilizing Medication Compliance tracker
  • Provides required oversight & follow-up for corrective Action Plans.
  • Participates in staff meetings and clinical supervision as directed
  • Attends Committee meetings as requested 
  • Operationalizes CCFCS initiatives within the Nursing Team    
  • Participates in relevant Agency meetings and/or trainings 
  • Attends the monthly All Managers staff meeting 
  • Actively pursues development of professional competencies related to job role performance through reading, supervision, in-service training and attendance at conferences and workshops. 
  • Awareness of and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse.
  • Other responsibilities as requested by supervisor

Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees are required to follow appropriate supervisory direction and perform other related duties as required.


#INSJ


Requirements

Physical Demands/Work Environment: The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet.

Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing, and documentation standards. All duties must be performed in accordance with CCFCS's corporate compliance & ethics program. 

Join us and help make a positive impact on our community!


***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet