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Manager Managed Services Jobs in Calgary, AB (NOW HIRING)

The Senior Business Manager will be responsible for the commercial and financial stewardship of routine maintenance, turnaround services and construction contracts within the Services Division. The ...

... services are developed to meet the future needs of the customer. * Build and maintain the right ... Manage and analyze the service department's running costs and expenses budget * Regularly follow up ...

... services are developed to meet the future needs of the customer. * Build and maintain the right ... Manage and analyze the service department's running costs and expenses budget * Regularly follow up ...

Who We Are Jolera offers MSPs & IT solution providers next-generation managed services, enabling them to create world-class experiences for their clients. Your clients receive award-winning solutions ...

Who We Are Jolera offers MSPs & IT solution providers next-generation managed services, enabling them to create world-class experiences for their clients. Your clients receive award-winning solutions ...

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Manager Managed Services information

What is a manager managed services?

A Manager of Managed Services oversees a team or department that delivers IT or business process services to clients on an ongoing basis. Their responsibilities include managing service delivery, ensuring client satisfaction, coordinating with internal teams, and improving operational efficiency. They act as the main point of contact between the client and the service provider, ensuring that all contractual obligations are met and services are delivered according to agreed-upon standards.

What are the key skills and qualifications needed to thrive as a manager managed services?

To thrive as a Manager Managed Services, you need expertise in IT service management, leadership, and strategic planning, often backed by a degree in information technology or business and relevant experience. Familiarity with ITSM tools like ServiceNow, as well as certifications such as ITIL or PMP, is typically required. Exceptional communication, problem-solving, and client relationship skills help you lead teams effectively and exceed client expectations. These competencies are crucial for ensuring service excellence, operational efficiency, and strong customer satisfaction in a competitive managed services environment.

What are some common challenges faced by a manager managed services, and how can they be addressed?

A Manager of Managed Services often encounters challenges such as balancing multiple client expectations, ensuring service-level agreements (SLAs) are met, and managing a diverse technical team across different projects. Effective communication, proactive problem-solving, and strong organizational skills are key to addressing these challenges. Building a culture of continuous improvement and maintaining clear documentation can help streamline operations and improve client satisfaction. Regular training and team development also play a significant role in overcoming technical and workflow obstacles.

What is the difference between Manager Managed Services vs Network Administrator?

AspectManager Managed ServicesNetwork Administrator
CredentialsTypically requires certifications like CompTIA Network+, Cisco CCNA, or vendor-specific credentialsOften requires similar certifications such as CompTIA Network+ or Cisco CCNA
Work EnvironmentOversees multiple client networks, manages service delivery, and coordinates teamsMaintains and troubleshoots an organization's internal network infrastructure
Employer & Industry UsageUsed by managed service providers (MSPs) and IT service companiesEmployed within organizations to manage internal networks
Search & Comparison IntentOften compared for service management rolesCompared for technical network support roles

While both roles require networking knowledge and certifications, Manager Managed Services focuses on overseeing service delivery and client management, whereas Network Administrators handle day-to-day network operations and troubleshooting within an organization.

What job categories do people searching Manager Managed Services jobs in Calgary, AB look for?

The top searched job categories for Manager Managed Services jobs in Calgary, AB are:

Infographic showing various Manager Managed Services job openings in Calgary, AB as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Business Development Manager, Managed Services

Aramark

Calgary, AB • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.


Aramark rating

5.9

Company rating: 5.9 out of 10

Based on 1,273 frontline employees who took The Breakroom Quiz

398th of 499 rated business services


Job description

Job Description

The Business Development Manager (BDM), Managed Services will identify, build, and convert new business opportunities for Aramark's managed services business across Western Canada — the outsourced food, facilities, and support services delivered by Aramark employees on client sites. Reporting to the Senior Director, Business Development, this role begins as a dedicated outbound prospecting function focused on key growth sectors, with a defined path to progress into a direct-selling Business Development role as pipeline management and sales skills mature.

This is an outbound, hunter-focused opportunity for a sales-driven professional with experience in sales, business development, or marketing who is looking to build a strong track record of generating qualified opportunities and develop a long-term career in sales with Aramark.
The successful candidate can be based in Calgary, Edmonton, Winnipeg, or Vancouver.
 
Career Progression

This role is structured as a launch point into a full-cycle sales career. As the BDM demonstrates consistent pipeline quality and conversion, and builds fluency in solution design and proposal development, they will progressively take on:

  • Direct participation in client presentations and site visits alongside the Sales Director.
  • Ownership of select opportunities through proposal and closing stages.
  • A transition path into a direct-selling Business Development
Job Responsibilities
  • Prospect Identification & Research: Work with the Senior Director, Business Development to identify, research, and prioritize target accounts across key growth sectors within Western Canada markets. (15%)
  • Lead Generation & Campaign Development: Partner with marketing and sales to build sector-specific messaging, campaign storytelling, and outreach sequences that resonate with each target vertical. (15%)
  • Prospecting & Opportunity Assessment: Execute outbound campaigns via phone, email, LinkedIn, and other digital channels; qualify opportunities and build a robust, well-documented sales pipeline in Salesforce. (40%)
  • Competitive & Market Intelligence: Track competitor activity, contract cycles, and market conditions by sector; feed insights back to the sales team to sharpen positioning and timing of outreach. (10%)
  • Campaign Monitoring & Reporting: Monitor lead generation activity and conversion metrics against targets; report on pipeline health and ROI to the Senior Director, Business Development. (10%)
  • Networking & Industry Events: Represent Aramark at B2B conferences, association events, and industry functions; build a professional network and referral base across target sectors. (10%)
Qualifications
  • Bachelor's degree or diploma in Business, Marketing, or a related field.
  • 2–5 years of experience in a sales, business development, or marketing role; experience in foodservice/ facilities management sectors is an asset but not required.
  • Comfortable with high-volume outbound prospecting (calls, email, social) and consistently hitting activity and pipeline targets.
  • Working knowledge of CRM tools (Salesforce preferred) and MS Office Suite, particularly Excel and PowerPoint.
  • Strong, confident presence on LinkedIn and other social platforms, with the ability to build and sustain a professional network.
  • Excellent written, verbal, and interpersonal communication skills; superior presentation skills.
  • Self-starter who is organized, coachable, and motivated by a defined path toward a direct sales career.
  • Reliable vehicle and clean driver’s license; comfortable with periodic travel across Western Canada.
Working Conditions
  • Based in Calgary, Edmonton, Winnipeg, or Vancouver; Aramark operates under a hybrid work model.
  • Periodic travel required within the Western Canada region to visit prospects, attend industry events, and support the sales team.
  • Exposure to a range of institutional, education, senior living, and business environments.
About Aramark

At Aramark, we empower our people to create moments that matter through exceptional hospitality experiences. We serve more than a dozen industries with pride and passion, building community, connection and careers all across the world. 

You'll be surrounded by some of the most innovative minds in the industry and powered by our shared mission to pursue what matters. Here, you'll have the opportunity to do great things for our people, our planet, our partners and our communities. We believe a career should develop your talents, fuel your passions and enable your growth. Supported by committed leadership, you'll be empowered to try new things and find solutions to tough problems. No matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is to help you reach your full potential and pursue what matters.

What We Offer You

Time to Recharge: Three weeks of paid vacation for all new salaried hires, plus 3 personal/flex days dedicated to your mental health and well-being.

Comprehensive Health Benefits (No Waiting Period!): From day one, enjoy coverage for dental, prescriptions, vision, massage therapy, and more—because your health matters.

Future Security: A Self-Directed Pension Plan where every dollar you contribute is matched with two by Aramark—helping you grow your retirement savings faster.

Well-Being Support: Access Aramark’s Employee Assistance Program for confidential resources and support for you and your family whenever you need it.

Inclusive Community: Be part of our Employee Resource Groups (ERGs), where we celebrate diversity, build connections, and support one another.

Continuous Learning: Benefit from Educational Assistance to support your growth, plus scholarships for your children entering post-secondary studies.

Career Growth: Clear career path planning and development opportunities tailored to your skills and aspirations.

Safe & Supportive Workplace: We are deeply committed to providing a safe, healthy, and positive work environment for all.

The pay range for this position is $80,000.00 - $90,000.00.


What Aramark employees say

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Aramark logo

About Aramark

Sourced by ZipRecruiter

The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook, Instagram and Twitter.

Industry

Hospitality services and facilities support services

Company size

10,000+ Employees

Headquarters location

Philadelphia, PA, US