Manager Loyalty Program Development Strategy Jobs

Job Summary:
Perfict Global is a leading IT consulting services provider focused on providing innovative and successful business workforce solutions to Fortune 500 companies. They are seeking a Senior Product Manager for their Loyalty Program to manage and enhance customer loyalty initiatives across various retail technology platforms.
Responsibilities:
• 5 years of product management in a retail technology organization
• Strong understanding of modern retail technology stack, including:
• Point-of-Sale (POS) Systems: Knowledge of how loyalty programs integrate with and function at the point of sale, both in-store and online.
• eCommerce Platforms: Experience with major eCommerce platforms (e.g., Shopify, Salesforce Commerce Cloud, Magento) and how loyalty features are built and maintained within them.
• Inventory and Order Management Systems (OMS): Understanding how customer rewards and loyalty tiers are affected by inventory levels and order fulfillment.
• In-Store Technology: Familiarity with mobile apps, digital kiosks, and other technologies that enhance the in-store customer journey and loyalty experience.
• CRM & Loyalty Platforms: Expertise in Customer Relationship Management (CRM) software is a must. You should be familiar with how to use these platforms to segment customers, track their behavior, and manage loyalty programs.
• Proficiency with tools like SQL, Tableau, or other analytics software to analyze vast datasets, including customer purchase history, engagement metrics, and channel-specific behavior (e.g., in-app vs. web purchases).
• Financial Modeling: Experience creating financial projections, assessing potential ROI, and managing budgets
• API Integrations: Good understanding of how APIs connect different retail systems (e.g., POS, eCommerce, loyalty engine) to ensure a seamless, omnichannel customer experience.
• Experience in ecommerce domain, supporting customer loyalty programs
• Able to think strategically to develop a long-term vision & roadmap for the loyalty program that aligns with overall business goals
• Excellent communication, negotiation, and presentation skills are required. You'll need to clearly articulate product strategies to a diverse range of stakeholders, including senior leadership, engineering, marketing, and sales teams.
Qualifications:
Required:
• 5 years of product management in a retail technology organization
• Strong understanding of modern retail technology stack, including Point-of-Sale (POS) Systems
• Knowledge of how loyalty programs integrate with and function at the point of sale, both in-store and online
• Experience with major eCommerce platforms (e.g., Shopify, Salesforce Commerce Cloud, Magento) and how loyalty features are built and maintained within them
• Understanding how customer rewards and loyalty tiers are affected by inventory levels and order fulfillment
• Familiarity with mobile apps, digital kiosks, and other technologies that enhance the in-store customer journey and loyalty experience
• Expertise in Customer Relationship Management (CRM) software
• Proficiency with tools like SQL, Tableau, or other analytics software to analyze vast datasets, including customer purchase history, engagement metrics, and channel-specific behavior
• Experience creating financial projections, assessing potential ROI, and managing budgets
• Good understanding of how APIs connect different retail systems (e.g., POS, eCommerce, loyalty engine) to ensure a seamless, omnichannel customer experience
• Experience in ecommerce domain, supporting customer loyalty programs
• Able to think strategically to develop a long-term vision & roadmap for the loyalty program that aligns with overall business goals
• Excellent communication, negotiation, and presentation skills
Company:
Perfict Global is an IT consulting services provider, focused on providing innovative and successful business workforce solutions. Founded in 2011, the company is headquartered in Concord, USA, with a team of 51-200 employees. The company is currently Growth Stage.