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Manager Learning Development Jobs in Northbrook, IL

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Manager Learning Development information

See Northbrook, IL salary details

$51.8K

$101.2K

$136.5K

How much do manager learning development jobs pay per year?

As of May 28, 2026, the average yearly pay for manager learning development in Northbrook, IL is $101,193.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,800.00 and $117,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Manager of Learning and Development, and why are they important?

To thrive as a Manager of Learning and Development, you need expertise in instructional design, adult learning principles, project management, and typically a degree in education, HR, or a related field. Familiarity with Learning Management Systems (LMS), e-learning authoring tools, and relevant certifications like CPLP or ATD are commonly required. Strong communication, leadership, and stakeholder management skills help you drive engagement and foster a culture of continuous learning. These abilities ensure effective development programs that support organizational growth and employee performance.

How does a Manager of Learning and Development typically collaborate with other departments to identify training needs?

A Manager of Learning and Development regularly partners with leaders across departments to assess skill gaps, gather feedback, and align training programs with organizational goals. This often involves conducting needs assessments, participating in strategic meetings, and analyzing performance metrics to ensure learning initiatives support both employee growth and business objectives. Effective collaboration ensures that learning solutions are relevant, timely, and tailored to the unique challenges each department faces.

What does a Manager of Learning and Development do?

A Manager of Learning and Development is responsible for overseeing the training and professional growth initiatives within an organization. They design, implement, and evaluate programs that help employees improve their skills and knowledge. This role often involves assessing training needs, managing budgets, collaborating with department heads, and measuring the effectiveness of learning solutions. Ultimately, the goal is to support organizational goals by ensuring employees are well-trained and continuously developing.

What is the difference between Manager Learning Development vs Learning and Development Specialist?

AspectManager Learning DevelopmentLearning and Development Specialist
CredentialsBachelor's degree, certifications in training or HR (e.g., CPLP)Bachelor's degree, certifications in training or HR (e.g., CPLP)
Work EnvironmentOversees teams, strategic planning, higher-level managementDelivers training, develops content, supports learning programs
Employer & Industry UsageCorporate, educational, nonprofit sectorsCorporate, educational, nonprofit sectors
Search & Comparison IntentLooking for leadership roles in learning developmentSeeking roles focused on training delivery and content creation

The main difference is that the Manager Learning Development oversees learning strategies and manages teams, while the Learning and Development Specialist focuses on delivering training and developing learning content. Both roles require similar credentials but differ in scope and responsibilities within organizations.

What job categories do people searching Manager Learning Development jobs in Northbrook, IL look for? The top searched job categories for Manager Learning Development jobs in Northbrook, IL are:
What cities near Northbrook, IL are hiring for Manager Learning Development jobs? Cities near Northbrook, IL with the most Manager Learning Development job openings:
Manager Learning Development jobs near you
Specialist, Learning and Development

Specialist, Learning and Development

Antylia Scientific

Vernon Hills, IL

$60K - $72K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Job Title: Learning & Development Specialist-Customer Experience
Reports To: Learning & Development -Supervisor
Position Location: Vernon Hills, IL
Work Type: Hybrid
FLSA Status (Exempt/Non-Exempt): Exempt
Position Summary:
The Learning & Development Specialist - Customer Experience is responsible for supporting the design, delivery, and continuous improvement of training programs for customer service teams. Reporting to the L&D Supervisor, this role ensures frontline employees are equipped with the communication, soft skills, and service knowledge required to deliver high-quality customer experiences. The specialist executes onboarding, upskilling, and provides ongoing coaching to reinforce learning in live environments. Additionally, the role contributes to quality monitoring and knowledge management, partnering with supervisors to address performance gaps. Leveraging customer feedback, operational data, and AI-enabled tools, the specialist helps drive improvements in service quality, customer satisfaction, and key performance metrics.
Key Responsibilities:
  • Conduct new hire onboarding, refresher training, and ongoing upskilling for customer service teams.
  • Develop and deliver training on customer experience, communication, soft skills, and service workflows.
  • Create training materials including SOPs, call guides, scripts, videos, and interactive learning modules.
  • Facilitate role plays, call simulations, and scenario-based training to improve customer handling skills.
  • Provide nesting support and post-training coaching to ensure smooth transition to live customer interactions.
  • Partner with Supervisors to design and execute coaching plans for low-performing agents.
  • Track training participation, completion, and engagement metrics.
  • Analyze customer feedback trends (CSAT, complaints, escalations) to identify training gaps.
  • Conduct case audits and review customer interactions to ensure quality and compliance with service standards.
  • Develop and maintain quality scorecards aligned with customer experience expectations.
  • Maintain and update knowledgebase content to reflect process, policy, and product changes.
  • Support real-time operations via chat groups and floor support to guide agents on customer interactions.
  • Identify process improvement opportunities based on training insights, customer feedback, and operational challenges.
  • Leverage AI tools to generate training content, simulate customer interactions, and personalize learning journeys.
  • Utilize AI-driven insights (speech analytics, sentiment analysis) to improve training effectiveness and customer experience.
  • Collaborate with Operations and Leadership to align training with business KPIs (CSAT, NPS, FCR, AHT)
  • Performs other duties as assigned.
Education:
  • Bachelor's degree in Business Administration, Communications, or related field preferred
  • Certifications in Customer Experience (CX), Training, or Coaching are a plus.
Experience:
  • 3-5 years of experience in customer service, training, or call center environments
Minimum Requirements/Qualifications:
  • Strong understanding of customer service principles and customer journey management
  • Excellent facilitation, communication, and coaching skills
  • Experience delivering soft skills and customer service training programs.
  • Experience with quality monitoring, coaching, and performance improvement
  • Familiarity with CRM systems and customer interaction tools
  • Ability to analyze customer feedback and translate insights into training actions.
  • Experience with training tools, LMS, and content creation platforms preferred.
  • Data-driven mindset with ability to track and improve performance metrics.
  • Strong organizational and multitasking abilities
  • Familiarity with AI tools for training, coaching, and customer interaction analysis preferred.
  • Thrives in a fast-paced, collaborative environment, efficiently works under pressure, within deadlines or other essential time constraints.
  • Excellent communication skills, both written and verbal, to clearly and concisely communicate to all levels of the organization.
  • Strong work ethic and an ability to excel within a rapidly changing and growing organization.
Compensation & Benefits:
  • Salary Range: $60,000-$72,000, depending on location, experience, and qualifications.
  • Benefits coverage begins day 1, including the following:
    • Medical, Dental, Vision Insurance
    • Disability Insurance
    • Life Insurance
    • 401(k) company match
    • Paid Time Off (15 days annually)
    • Paid Holiday time (10 company-designated days)
    • Tuition Assistance
    • Additional benefits available with company package

This position has not been approved for Relocation Assistance.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not an exhaustive list of all of the duties and responsibilities associated with it.

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