Manager Lab Operations Jobs in Philadelphia, PA (NOW HIRING)

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Summary:
The incumbent's primary responsibility is to manage the daily technical and administrative functions of their individual laboratory section(s); ensure compliance with institutional and laboratory policies and procedures; evaluate and recommend technical methods based on clinical and financial parameters; ensure that written and approved technical procedures and documentation are maintained for each determination performed; manage personnel, and all fiscal affairs.
Responsibilities:
Technical Services: With Medical Director, sets strategic direction of section
Approves/develops standard operation procedures
Monitors pre-analytical, analytical, and post analytical phases of test systems
Periodically reviews the range and types of tests offered to ensure laboratory services remain supportive of advances in clinical laboratory testing systems
Keeps abreast of technical development in area of specialization
Acts as a resource person for the section's services
Maintains technical ability and knowledge required to supervise the performance of any procedure in the section
Assumes overall responsibility for the formulation and monitoring of a Quality Control/Quality Improvement program
Takes responsibility for staff errors
Oversees and resolves test system problems for all assays through instrument troubleshooting, assessing operator performance, and monitoring trends in patient data and quality control data to determine proper instrument/method performance
Ensures enrollment in appropriate Proficiency Testing programs which meet federal, state, and accrediting agency requirements
Manages the entry of results into appropriate database for all proficiency testing results
Monitors workflow and workload within the sections adapts operational plan accordingly in a timely manner
Assists clinicians and researchers in utilizing lab services in support of special projects and research protocols
Meets with clinical research sponsors/auditors to review lab service support for various clinical trials
Manages and eliminates process workarounds
Assures equipment is maintained with appropriate documentation
Follows manufacturer's guidelines and routine preventive maintenance schedules for all equipment in the sections
Assumes bench responsibilities when required
Maintains competency in all technical aspects of the section
Is able to perform, troubleshoot, and explain each test procedure currently performed in the section
Performs teaching functions with residents and Medical Laboratory Science Students
Regulatory Compliance: Works with the Division's Quality Assurance manager in functioning as liaison to accrediting/regulatory agencies in preparation for inspections, site visits, documentation of compliance, deficiency corrections, status changes and licensing renewals
Maintains an updated database related to Federal, State, and local government agencies and professional accrediting agencies' regulatory requirements impacting lab operations including: AABB, CMS (Center for Medicare/Medicaid Services), DOH (Appropriate state Dept. of Health), DOH (Bureau of Laboratories), CAP (College of American Pathologists), CLSI (Clinical Laboratory Standards Institute), FDA, FACT, TJC (The Joint Commission), OSHA (Occupational Safety and Health Act), NRC (Nuclear Regulatory Commission), DEA (Drug Enforcement Agency), DOT (Dept. of Transportation: Shipment of Hazardous Material)
Ensures that all quality control, instrument records, test records, and other documentation are maintained in a manner which complies with all regulatory requirements
Ensures that review of department operating policies and processes are performed within required time limits
Monitors and participates in department efforts to maintain a safe working environment through development of safety policies, ongoing surveillance of environment and work practices
Ensures deficiencies noted are corrected.
Fiscal Management: Enters annual budget in Hyperion and works with the Administrative Director to reach department goals
Works with Administrative Director to coordinate and collate department(s) annual capital, payroll, and non-payroll budget projection
Prepares appropriate justification and/or ROIs for new program or replacement item funding
Reviews monthly expense reports and variance reports and devises strategies for minimizing expense variances by taking corrective action to resolve unfavorable budget variances
Develops and maintains updated database of cost/test for all tests performed in the laboratory section
Reconciles monthly financial reports with monthly workload volume reports to ensure appropriate billing
Manages inventory through reagent utilization analysis
Collaborates with management to establish competitive pricing for business development by reviewing competitor pricing and recommending adjustments as needed
Plans overall staffing levels and schedules within approved budget
Controls and oversees purchasing of supplies for the section
Assures patient charges are processed accurately.
Staff Development: Ensures all staff involved in moderately complex or highly complex testing meet personnel qualification requirements as defined by federal, state, and accrediting agency regulations
Ensures that staff have completed the annual competencies required to meet regulatory compliance
Completes annual performance review for all individuals under his/her supervision
Mentors and provides opportunities for team members to develop existing and new competencies through routine and on-going coaching and feedback
Guides team in fostering an environment that supports diversity and promotes trust, integrity, and high performance
Ensures completion of UPHS mandatory health screenings, annual training programs, and performance evaluations for all employees
Collaborates with Human Resources in staff recruitment process
Conducts regular staff meetings to share information, solicit feedback, and build productive relationships
Plans and coordinates continuing education programs designed to maintain and increase the technical skills and knowledge of self and assist staff to reach full potential
Continuously communicates to staff the importance of patient satisfaction, quality of care, and sound financial performance
Effective and timely performance management that clearly defines work expectations, recognizes and rewards individuals for a job well done, and addresses performance issues immediately and directly
Meets regularly with Administrative Director. Ensures that reports and other deliverables are accurately submitted on a timely basis
Acts as a role model for staff by supporting management's position, containing and preventing rumors, controlling dissention, promoting patient and staff relations, and displaying pride in work
Oversees the training of new employees assigned to the section.
Education or Equivalent Experience:

• Associates Degree (Required) Bachelor of Arts or Science (Required) with education specialization: Biological and Chemical Sciences or related healthcare field Equivalent Experience: • And 5+ years Clinical lab experience:5 years minimum if Bachelor's Degree, 7 years minimum if Associate's Degree • And Must meet requirements as a general supervisor under CLIA-88 • And Additional education and/or training in Management or Lab Management • And 5+ years' experience managing high volume clinical labs while meeting superior customer satisfaction expectations

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Live Your Life's Work
We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.