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Manager It Service Delivery Jobs in Quebec (NOW HIRING)

Gildan Activewear Inc

Sr. Manager, IT PMO

Montreal, QC · On-site

Lead, coach, and develop a team of IT Project Managers delivering technology initiatives across ... requiring services in a language other than French -- mainly English. #LI-Remote #LI-Hybrid #LI ...

Safe Fleet

IT Manager

Montreal, QC · On-site

Ensure network infrastructure, servers, and cloud services are stable, secure, and well-maintained ... Ensure Salesforce CRM is properly administered and delivering value to the Sales team * Drive ...

Nakisa

IT Manager

Montreal, QC · Hybrid

... delivery. * Manage IT asset lifecycle, including inventory, capacity planning, and end-of-life ... CoPilot, AI service Desk, etc.) * Stay current with emerging technologies and provide ...

Equisoft

Senior Project Manager IT - SaaS

Quebec, QC · Hybrid

The incumbent willensure that the projects are delivered on time, to budget and to the required ... Experience in the Financial Services or Insurance industries (asset) * Knowledge of the Agile ...

Coveo

IT Helpdesk Specialist

Quebec, QC

... in delivering a seamless employee experience while growing your technical expertise in a ... Triage, prioritize, and resolve requests through our IT service management platform while ensuring ...

Coveo

IT Helpdesk Specialist

Quebec, QC

... in delivering a seamless employee experience while growing your technical expertise in a ... Triage, prioritize, and resolve requests through our IT service management platform while ensuring ...

Alteo

IT Manager [#4950]

Montreal, QC

Working closely with the CIO, the IT Manager will be responsible for overseeing the organization's technology infrastructure and ensuring the effective implementation and management of IT services. ...

Transat AT

Senior IT Internal Auditor

Montreal, QC

Plan and perform risk-based IT operational internal audits in areas such as cybersecurity, access management, change management, IT operations, third-party IT service providers, technology projects ...

HollisWealth

Senior IT Analyst

Quebec, QC · Hybrid

... of the technology services managed by the ModernOPS team. This position offers an exciting ... Act as a liaison between delivery and operations teams, particularly during hypercare activities ...

HollisWealth

Senior IT Analyst

Montreal, QC · Hybrid

... of the technology services managed by the ModernOPS team. This position offers an exciting ... Act as a liaison between delivery and operations teams, particularly during hypercare activities ...

GardaWorld

Service Delivery Manager

Montreal, QC · On-site

As a Service Delivery Manager (SDM), you'll be at the helm of our operational efficiency, driving strategic initiatives and ensuring seamless day-to-day functions. From optimizing processes to ...

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Showing results 21-40

All JobsIt Service Delivery JobsManager It Service Delivery JobsManager It Service Delivery Jobs in Quebec

Manager It Service Delivery information

See Quebec salary details

$26K

$89.6K

$152.5K

How much do manager it service delivery jobs pay per year?

As of Aug 12, 2026, the average yearly pay for manager it service delivery in Quebec is $89,615.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $113,500.00 per year, depending on experience, location, and employer.

What does a Manager IT Service Delivery do?

A Manager IT Service Delivery oversees the delivery of IT services within an organization, ensuring that technology systems and support meet business needs. They manage teams responsible for IT support, service management, and incident resolution, while maintaining service quality and efficiency. Their role often includes developing service strategies, monitoring performance metrics, and collaborating with other departments to address technology requirements. Strong communication and leadership skills are essential for coordinating between technical teams and business stakeholders.

What is the difference between Manager It Service Delivery vs Service Desk Manager?

AspectManager It Service DeliveryService Desk Manager
Primary FocusOversees end-to-end IT service delivery, ensuring client satisfaction and service qualityManages the service desk team, focusing on incident resolution and user support
CertificationsITIL, PMP, Service Management certificationsITIL, HDI, Service Desk certifications
Work EnvironmentClient-facing, strategic planning, cross-department coordinationHelp desk operations, team management, technical support
Industry UsageCommon in managed services, IT consulting, enterprise ITPrevalent in corporate IT support, internal IT departments

The Manager It Service Delivery role focuses on overall service quality and client satisfaction across multiple IT services, while the Service Desk Manager concentrates on managing the help desk team and resolving user issues. Both roles require ITIL knowledge and relevant certifications but differ in scope and daily responsibilities.

What are the key skills and qualifications needed to thrive as a Manager IT Service Delivery, and why are they important?

To thrive as a Manager IT Service Delivery, you need strong leadership skills, a deep understanding of IT service management frameworks (such as ITIL), and experience in overseeing technology operations, often supported by a bachelor's degree in IT or related fields. Familiarity with ITSM tools like ServiceNow or BMC Remedy and certifications such as ITIL Foundation or PMP are commonly required. Exceptional communication, problem-solving, and stakeholder management skills help drive team performance and client satisfaction. These abilities are crucial for ensuring seamless IT service delivery, minimizing downtime, and aligning IT strategy with business objectives.

What are some common challenges faced by a Manager IT Service Delivery, and how can they be addressed?

A Manager IT Service Delivery often encounters challenges such as managing stakeholder expectations, ensuring consistent service quality, and coordinating cross-functional teams. Balancing the needs of end users with organizational objectives can be demanding, especially when resources are limited or priorities shift rapidly. Successful managers address these challenges by implementing robust communication channels, establishing clear service level agreements (SLAs), and fostering a culture of continuous improvement within their teams. Proactively identifying bottlenecks and leveraging IT service management frameworks like ITIL can also help streamline processes and enhance overall service delivery.
What are popular job titles related to Manager It Service Delivery jobs in Quebec? For Manager It Service Delivery jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Manager It Service Delivery jobs in Quebec look for? The top searched job categories for Manager It Service Delivery jobs in Quebec are:
What cities in Quebec are hiring for Manager It Service Delivery jobs? Cities in Quebec with the most Manager It Service Delivery job openings:
Manager It Service Delivery jobs near you
Infographic showing various Manager It Service Delivery job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $89,615 per year, or $43.1 per hour.

Mid-Senior IT Professional (Multiple Opportunities)

Hire Resolve.com

Montreal, QC • Hybrid

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 7 days ago

Job description

Hire Resolve is assisting IT organizations in hiring experienced IT professionals to support Canada-based operations. This is a multi-role opportunity spanning several functions across Information Technology, including (but not limited to) infrastructure and networks, cloud platforms, cybersecurity, IT service management, systems administration, enterprise applications, data platforms, DevOps, and technical project delivery.

These roles are designed for mid- to senior-level professionals who are ready to lead initiatives, improve service delivery, and progress toward senior leadership pathways such as IT Manager, Lead Engineer, Security Lead, Solutions Architect, Program Manager, or Head of IT.

Key Responsibilities
  • Lead or support IT initiatives across infrastructure, cloud, cybersecurity, and enterprise applications aligned to business needs
  • Design, implement, and optimize secure, scalable environments (on-premises, hybrid, and cloud)
  • Improve service performance through incident, problem, and change management aligned to ITIL practices
  • Strengthen security posture through access controls, monitoring, patching, vulnerability management, and incident response support
  • Partner with stakeholders to gather requirements, shape solutions, and deliver work to agreed scope, quality, and timelines
  • Maintain technical documentation (architectures, policies, runbooks, and support procedures) to support operational resilience and audit readiness
  • Drive automation and standardization to improve reliability, reduce manual effort, and support continuous improvement
  • Support compliance-aligned delivery where required (e.g., privacy and security controls, audit support, regulated environments)
  • Mentor junior colleagues and contribute to technical standards, governance, and best practices

Requirements

  • Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field (or equivalent professional experience)
  • Typically 5-10+ years of progressive IT experience in one or more areas: cloud, cybersecurity, networking, systems, ITSM, DevOps, enterprise applications, or data platforms
  • Practical experience with relevant tools and platforms, such as:
    • Cloud: AWS, Azure, and/or Google Cloud
    • Identity and access: Active Directory/Entra ID (Azure AD), SSO/MFA, RBAC
    • ITSM: ServiceNow, Jira Service Management, or similar
    • Security: SIEM, EDR, vulnerability management, endpoint security, monitoring
    • Networking: routing/switching, firewalls, VPN, Wi-Fi, DNS/DHCP
    • Automation/scripting: PowerShell, Python, Bash, Infrastructure as Code (e.g., Terraform)
  • Strong troubleshooting skills, stakeholder communication, and documentation capability
  • Professional working proficiency in English (written and verbal); French is an asset for some roles/regions
  • Eligibility to work in Canada and willingness to complete role-appropriate pre-employment screening where required

Benefits

  • Extended Healthcare Plan (Medical, Disability, Dental & Vision)
  • RPP - Group RRSP
  • Group Life - AD&D - Critical Illness Insurance
  • Paid Time Off Benefits
  • Training & Development

Apply