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Manager Insurance Technology Jobs in Tennessee (NOW HIRING)

Orano

Insurance & Risk Manager

Oak Ridge, TN · On-site

Across the entire fuel cycle, we have extensive expertise in cutting-edge technologies, safe, high ... As the Insurance & Risk Manager , you'll serve as the primary liaison with our global teams and ...

Humana

Administrative Assistant

Nashville, TN

$53K - $72K/yr

You will support the SVP, CIO of Insurance Technology, helping manage the day-to-day executive support needs of a large and complex organization of approximately 3,500-4,000 associates and partners.

Humana

Administrative Assistant

Nashville, TN · On-site

$53K - $72K/yr

You will support the SVP, CIO of Insurance Technology, helping manage the day-to-day executive support needs of a large and complex organization of approximately 3,500-4,000 associates and partners.

Humana, Inc.

Administrative Assistant

Nashville, TN · On-site

$53K - $72K/yr

You will support the SVP, CIO of Insurance Technology, helping manage the day-to-day executive support needs of a large and complex organization of approximately 3,500-4,000 associates and partners.

Humana

Administrative Assistant

Nashville, TN

$53K - $72K/yr

You will support the SVP, CIO of Insurance Technology, helping manage the day-to-day executive support needs of a large and complex organization of approximately 3,500-4,000 associates and partners.

Humana, Inc.

Administrative Assistant

Nashville, TN · On-site

$53K - $72K/yr

You will support the SVP, CIO of Insurance Technology, helping manage the day-to-day executive support needs of a large and complex organization of approximately 3,500-4,000 associates and partners.

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Manager Insurance Technology information

What is a Manager Insurance Technology?

A Manager Insurance Technology is a professional responsible for overseeing the implementation and management of technology solutions within an insurance company. They bridge the gap between IT and business operations, ensuring that software, data systems, and digital platforms support the company's strategic goals. Their role often includes managing technology projects, leading technical teams, and ensuring compliance with industry regulations. They also stay updated on emerging technologies to keep the organization competitive.

What are the key skills and qualifications needed to thrive as a Manager Insurance Technology?

To thrive as a Manager Insurance Technology, you need a solid background in insurance operations, IT project management, and business analysis, often supported by a degree in computer science, information systems, or related fields. Familiarity with policy administration systems, claims management platforms, and certifications such as PMP or Agile/Scrum are highly valued. Leadership, strategic thinking, and strong communication skills are crucial for managing cross-functional teams and driving digital transformation. These skills ensure the effective alignment of technology solutions with business goals, optimizing operational efficiency and customer experience in the insurance sector.

How does a Manager Insurance Technology typically collaborate with underwriters and claims teams to enhance operational efficiency?

A Manager Insurance Technology works closely with underwriters and claims teams to identify technology solutions that streamline workflows and improve data accuracy. This often involves gathering feedback from these departments, analyzing pain points, and overseeing the implementation of digital tools such as automated underwriting systems or claims management platforms. Regular cross-functional meetings and project updates ensure alignment between IT solutions and business needs, fostering a collaborative environment that supports continuous process improvement.

What is the difference between Manager Insurance Technology vs Insurance Technology Specialist?

AspectManager Insurance TechnologyInsurance Technology Specialist
Required CredentialsBachelor's degree, often advanced certifications in insurance or ITSimilar certifications, often entry to mid-level
Work EnvironmentLeadership role overseeing teams and projectsTechnical role focused on implementation and support
Employer & Industry UsageInsurance companies, tech firms in insuranceInsurance firms, tech vendors, consulting
Search & Comparison IntentUnderstanding managerial responsibilities and career pathTechnical skills and daily tasks

The Manager Insurance Technology typically oversees teams and projects, requiring leadership skills and strategic planning, while the Insurance Technology Specialist focuses on technical implementation and support. Both roles share similar certifications and industry environments, but differ mainly in scope and responsibilities.

What are the most commonly searched types of Insurance Technology jobs in Tennessee?

The most popular types of Insurance Technology jobs in Tennessee are:

What cities in Tennessee are hiring for Manager Insurance Technology jobs?

Cities in Tennessee with the most Manager Insurance Technology job openings:

Manager Insurance Technology jobs near you

Manager, Insurance Call Center Operations

Nashville, TN • On-site

DXC Technology
IT Services • 10K+ employees

7.0

Company rating: 7.0 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

153rd of 226 rated it services

Paid breaks

Recommended by parents

Respectful managers

Learn more about DXC Technologyexternal

Full-time

Re-posted 14 days ago

Job description

Job Description:

DXC Technology is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations - helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates.

DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You'll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.

Leads end-to-end customer support center operations, managinga team of Associate Managersto deliver high-quality service outcomes. Accountable for operational performance, service level attainment, customer satisfaction, and continuous improvement within a compliance-driven environment.

This role partners closely andworkshand-in-handwith the Head of BPS Contact Center Operations, serving as a trusted advisor across allaspects of the operation. The role is critical in driving results through the alignment of people, processes, and technology, ensuring consistent execution of strategic priorities and operational excellence at scale.

Key Responsibilities

  • Lead day-to-day contact center operations through a team of Associate Managers, ensuring consistent execution against SLAs, KPIs, quality standards, client expectations, and operational commitments

  • Provide direct leadership, coaching, and accountability to Associate Managers, ensuring they are effectively driving team performance, engagement, development, and execution of business priorities

  • Drive a disciplined performance management operating rhythm, including metric reviews, root-cause analysis, action planning, coaching follow-up, and sustained improvement in service delivery outcomes

  • Monitor and improve the customer experience by leveraging feedback, call trends, quality insights, operational data, and escalation patterns to identify gaps and implement targeted improvements

  • Partner closely with internal and client stakeholders to optimize processes, systems, workflows, and service delivery models, ensuring scalable solutions that support operational efficiency and business growth

  • Ensure compliance with regulatory, client, contractual, and internal policies across all operations, reinforcing strong governance, risk awareness, documentation discipline, and audit readiness

  • Collaborate with workforce management, quality, training, technology, and operations partners to align staffing, training, tools, and process improvements to business needs and performance objectives

  • Identify and lead continuous improvement opportunities that reduce defects, improve productivity, strengthen controls, enhancecustomerexperience, and increase operational consistency across accounts

  • Contribute to revenue growth, cost efficiency, and margin improvement by identifying operational efficiencies, supporting cross-sellingopportunities, and ensuring effective resource utilization

Top 5 Core Competencies

1. Operational Excellence & KPI Management

  • Strong ability to manage SLAs, AHT, quality, and productivity metrics

  • Uses data insights to drive decision-making and continuous improvement

2. Leadership & People Development

  • Builds high-performing teams through coaching, mentoring, and performance management

  • Drives accountability while fostering engagement and retention

3. Customer Experience & Service Delivery

  • Focuson improving end-to-end customerjourneysand satisfaction outcomes

  • Translatecustomer feedback into actionable improvements

4. Workforce & Resource Optimization

  • Aligns staffing models to forecasted demandapplying consideration to margin

  • Maximizes efficiency throughbalancing performance to goal perimeter

5. Strategic Thinking & Continuous Improvement

  • Overseesinvoicing accuracy to ensure expected revenue aligns with invoice output and contractual requirements

  • Identifies opportunities for process improvement, automation, and innovation

  • Drives initiatives that enhance quality, efficiency, and cost effectiveness

Qualifications

  • Bachelor's degree (Business, Technology, or related field preferred)

  • 9+ years of contact centerleadershipexperience

  • 10+ years ina leadershiprole managing teams

  • Experience in multi-channel support environments and contact center technologies

Preferred Skills

  • Strong analytical and problem-solving capabilities

  • Excellent communication and stakeholder management skills

  • Ability to manage multiple priorities in a fast-paced environment

  • Experience driving transformation and change initiatives

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is anEqual Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for theFederal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings Link

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If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us viaemail.

Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.More information on employment scams is availablehere.

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