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Manager Implementation Services Jobs in Toronto, ON

MetCap Living Management Inc

IT Manager

Toronto, ON · On-site

Cloud services (Microsoft 365, backups, identity management) * Perform system upgrades, patches ... Implement and maintain cybersecurity controls, endpoint protection, and monitoring. * Lead incident ...

Manulife

Payroll Implementation Consultant

Toronto, ON · Hybrid

... services to simplify benefits administration and provide a consistent, powerful member and client ... Manage Payroll Changes/Implementations: Client-facing role to oversee and coordinate payroll ...

Jonas Chorum

Manager, Professional Services

Markham, ON

CA$75K - CA$85K/yr

Manager of Professional Services SpaSoft THE COMPANY SpaSoft is the pioneer of spa and activity ... Own Professional Services delivery across system builds, implementations, deployments, training ...

Datavail

Project Manager

Toronto, ON · Remote

We can also assist you in designing, implementing, and managing a wide range of Oracle applications. Oracle Database Managed Services Datavail's business focuses on helping you use your data to drive ...

Datavail

Project Manager

Toronto, ON · Remote

We can also assist you in designing, implementing, and managing a wide range of Oracle applications. Oracle Database Managed Services Datavail's business focuses on helping you use your data to drive ...

hireVouch

Project Manager - Netsuite/Asana

Toronto, ON · Remote

Use various analyses, other performance measures and risk assessments to manage implementations or ... services experience with leading projects for external or internal customers * PMP or Agile ...

Evron Computer Systems

Be Seen First

ERP Software Implementation Consultant

Toronto, ON · On-site

CA$90K - CA$110K/yr

We seek a bright, hardworking and articulate person to provide systems implementation, project management, training, support and consulting services. We value experience with any of Acumatica, Epicor ...

Roche

Patient Services Manager

Mississauga, ON · On-site

This accountability spans the entire program lifecycle, from managing the initial setup and implementation with relevant vendors to proactively driving the performance, efficiency, and continuous ...

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All JobsImplementation Services JobsManager Implementation Services JobsManager Implementation Services Jobs in Toronto, ON

Manager Implementation Services information

See Toronto, ON salary details

$26.2K

$85.1K

$152.2K

How much do manager implementation services jobs pay per year?

As of Aug 17, 2026, the average yearly pay for manager implementation services in Toronto, ON is $85,088.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,986.00 and $97,819.00 per year, depending on experience, location, and employer.

What is a manager implementation services?

A Manager of Implementation Services oversees the process of introducing new products, systems, or services to clients or within an organization. They coordinate teams, manage project timelines, and ensure that implementations are delivered on schedule and according to client requirements. This role often involves collaborating with multiple departments, troubleshooting issues during deployment, and maintaining strong client relationships to ensure satisfaction. Their ultimate goal is to ensure a smooth and effective transition from sales to active product or service use.

What are the typical challenges faced by a manager implementation services when coordinating cross-functional teams during large-scale projects?

A Manager Implementation Services often encounters challenges such as aligning diverse team priorities, ensuring consistent communication, and managing tight project timelines. Because implementation projects typically involve multiple departments—like IT, operations, and client services—balancing stakeholder expectations while keeping everyone on track is essential. Strong organizational skills and proactive problem-solving are crucial, as is the ability to quickly address unforeseen issues without derailing the project's progress. Regular status meetings and transparent reporting help maintain momentum and foster collaboration across teams.

What are the key skills and qualifications needed to thrive as a manager implementation services, and why are they important?

To thrive as a Manager Implementation Services, you need expertise in project management, business process analysis, and a relevant bachelor's degree, often complemented by experience in implementation or consulting roles. Familiarity with project management software (such as MS Project or Jira), CRM systems, and certifications like PMP or Six Sigma are typically expected. Strong leadership, communication, and problem-solving skills help you effectively guide teams and manage client relationships. These abilities ensure successful project delivery, client satisfaction, and the smooth adoption of new systems or services.

What is the difference between Manager Implementation Services vs Implementation Specialist?

AspectManager Implementation ServicesImplementation Specialist
CredentialsTypically requires a bachelor's degree, project management certifications (e.g., PMP), and experience in leadership rolesUsually requires a bachelor's degree, technical certifications, and hands-on implementation experience
Work EnvironmentLeads teams, manages projects, and coordinates across departmentsExecutes specific implementation tasks, often working under supervision or as part of a team
Employer & Industry UsageCommon in consulting firms, software companies, and large enterprisesFound in IT, software, and technical service providers

While both roles focus on implementation, the Manager Implementation Services oversees projects and teams, requiring leadership and strategic skills. The Implementation Specialist handles technical tasks and executes specific parts of the implementation process. The manager role is broader, involving planning and coordination, whereas the specialist role is more hands-on and technical.

What cities near Toronto, ON are hiring for Manager Implementation Services jobs?

Cities near Toronto, ON with the most Manager Implementation Services job openings:

Manager Implementation Services jobs near you

IT Manager

MetCap Living Management Inc

Toronto, ON • On-site

Full-time

Re-posted 11 days ago

Job description

MetCap Living Management Inc. is one of the largest private third-party property managers specializing in multi-residential property management. We are a growth-orientated company with our head office located in Toronto, Ontario and property operations in British Columbia, Ontario, Quebec, Nova Scotia and New Brunswick.
MetCap Living Management Inc. has an opening for an IT Manager at our Downtown Toronto office.
Reporting to the Senior IT Director, the IT Manager is a senior, hands-on technology leader responsible for both strategic IT direction and day-to-day technical operations. This role oversees company-wide systems, infrastructure, cybersecurity, and end-user technology while remaining directly involved in system configuration, troubleshooting, and implementation, including phone systems, accounting platforms, and corporate mobile devices. The IT Manager ensures technology effectively supports MetCap’s residential property management operations across multiple regions.


Key Responsibilities
Strategic & Leadership Responsibilities
  • Develop and execute IT strategy aligned with business objectives and operational needs.
  • Lead, mentor, and support IT staff while remaining directly involved in technical work.
  • Act as a senior technical escalation point for complex or high-impact issues.
  • Collaborate with executive leadership and department heads to align technology with operational priorities.
Hands-On Infrastructure & Systems Management
  • Design, configure, maintain, and troubleshoot:
    • Network infrastructure
    • Cloud services (Microsoft 365, backups, identity management)
  • Perform system upgrades, patches, migrations, and performance optimization.
  • Maintain business-critical applications including property management, finance, Customer Service, HR, and communication systems.
Phone, VoIP & Communication Systems
  • Administer and support corporate phone systems, including:
    • VoIP platforms
    • Office phones
    • Call routing, extensions, voicemail, and call queues for customer service
  • Configure and manage mobile/cellular devices:
    • Corporate smartphones
    • Mobile device management (MDM)
    • Carrier contracts, provisioning, and usage optimization
  • Troubleshoot phone and mobile issues for head office and property locations.
  • Coordinate system rollouts, upgrades, and office or property deployments.
  • Manage vendor relationships with telecom and mobile service providers.
End-User Support & IT Operations
  • Provide advanced hands-on support for desktops, laptops, printers, and peripherals.
  • Oversee service desk operations and personally handle escalations when required.
  • Establish and enforce IT policies, standards, and documentation.
  • Support onboarding/offboarding processes including device setup and access controls.
Cybersecurity & Risk Management
  • Implement and maintain cybersecurity controls, endpoint protection, and monitoring.
  • Lead incident response and remediation for security events.
  • Ensure compliance with privacy and data protection standards.
Project Management & Implementation
  • Lead and actively participate in IT projects such as:
    • Phone system upgrades
    • New property deployments
    • Software implementations and integrations
  • Coordinate timelines, vendors, budgets, and internal stakeholders.
  • Perform system testing, validation, and post-implementation support.
Budgeting & Vendor Management
  • Develop and manage the IT budget with hands-on cost control.
  • Negotiate contracts with software, hardware, telecom, and cloud vendors.
  • Track licenses, subscriptions, and asset inventories.

Salary Range: $90,000 – $100,000 per year.
We thank all applicants; however, only those candidates invited to interview will be contacted. We do not use AI during our hiring process. This is a new open role.
MetCap Living Management Inc. is committed to accommodating applicants’ needs in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and under the Ontario Human Rights Code throughout the selection process. If you require a disability–related accommodation to participate in the recruitment process, please email us.

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