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Manager Ice Mortgage Technology Jobs (NOW HIRING)

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Manager Ice Mortgage Technology information

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$62.5K

$94K

$202.5K

How much do manager ice mortgage technology jobs pay per year?

As of Aug 17, 2026, the average yearly pay for manager ice mortgage technology in the United States is $94,039.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,500.00 and $92,000.00 per year, depending on experience, location, and employer.

What does a manager at ICE Mortgage Technology do?

A Manager at ICE Mortgage Technology oversees teams responsible for delivering software solutions and services in the mortgage technology sector. Their duties include supervising team performance, managing project timelines, ensuring product quality, and collaborating across departments to drive innovation and customer satisfaction. Managers also play a key role in mentoring staff, setting strategic goals, and aligning operations with company objectives. They are essential in ensuring that ICE Mortgage Technology continues to provide reliable and efficient digital mortgage solutions to clients.

What are the key skills and qualifications needed to thrive as a manager at ICE Mortgage Technology?

To thrive as a Manager at ICE Mortgage Technology, you need a solid background in mortgage technology, project management, and team leadership, often supported by a relevant degree and industry experience. Familiarity with ICE Mortgage Technology platforms (like Encompass), CRM systems, and agile project management tools is typically required, along with certifications such as PMP or Six Sigma being advantageous. Strong communication, problem-solving, and interpersonal skills distinguish top performers who can effectively lead teams and manage client relationships. These abilities are crucial for driving efficient operations, ensuring regulatory compliance, and delivering excellent results in a dynamic, tech-driven mortgage environment.

What are some common challenges faced by a manager at ICE Mortgage Technology, and how can they be addressed?

Managers at ICE Mortgage Technology often navigate challenges such as rapidly evolving compliance requirements, integrating new technologies, and balancing cross-functional team priorities. Staying current with industry regulations and fostering ongoing communication between product, engineering, and client-facing teams are key to overcoming these obstacles. Proactive problem-solving, continuous learning, and leveraging internal training resources can help managers effectively lead their teams and ensure successful project delivery.

What is the difference between Manager Ice Mortgage Technology vs Mortgage Technology Specialist?

AspectManager Ice Mortgage TechnologyMortgage Technology Specialist
CredentialsTypically requires a bachelor’s degree in finance, IT, or related field; certifications like PMP or mortgage-specific software trainingUsually holds a similar degree; may have certifications in mortgage software or IT systems
Work EnvironmentLeads teams, manages projects, oversees technology implementation in mortgage companiesSupports software deployment, troubleshooting, and user training within mortgage firms
Employer & Industry UsageUsed in mortgage lenders, banks, and financial institutionsCommonly employed in mortgage companies, banks, and fintech firms

The Manager Ice Mortgage Technology focuses on leading teams and managing mortgage technology projects, while the Mortgage Technology Specialist provides technical support and assists with software implementation. Both roles require similar credentials and are integral to mortgage industry operations, but differ mainly in scope and responsibilities.

What cities are hiring for Manager Ice Mortgage Technology jobs?

Cities with the most Manager Ice Mortgage Technology job openings:

What are the most commonly searched types of Ice Mortgage Technology jobs?

The most popular types of Ice Mortgage Technology jobs are:

What states have the most Manager Ice Mortgage Technology jobs?

States with the most job openings for Manager Ice Mortgage Technology jobs include:

What job categories do people searching Manager Ice Mortgage Technology jobs look for?

The top searched job categories for Manager Ice Mortgage Technology jobs are:

Manager Ice Mortgage Technology jobs near you
Infographic showing various Manager Ice Mortgage Technology job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $94,039 per year, or $45.2 per hour.

Client Support Specialist - Technical

Intercontinental Exchange Holdings, Inc.

Omaha, NE • On-site

Other

Re-posted 25 days ago

Job description

Client Support Specialist

The Client Support Specialist acts as a technical support resource to our clients utilizing ICE Mortgage Technology products, services, platform technologies, and workflows. The Client Support Specialist endeavors to deliver complete resolutions in a timely and consistent manner. This position is an integral part of our ICE Mortgage Technology front line customer support team focused on providing a high level of technical support and customer service.

Work Hours: 10:00 am to 7:00 pm Central time

Responsibilities

  • Leverage technical expertise to assist clients in the use of their ICE Mortgage Technology software solutions
  • Resolve problems in a timely manner with minimal assistance for 85% of all cases assigned
  • Drive service level attainment to departmental standards
  • Strive for first-call resolution, balancing completeness of resolution and quality of service while maintaining appropriate technical escalation rates
  • Recognize and respond accordingly to systemic customer-impacting problems
  • Participate in the product defect/enhancement closed loop process by accurately identifying defects and enhancements, and communicating status updates to the client
  • Understand and follow company and departmental guidelines and policies for customer interaction
  • Maintain and promote consistent behaviors and delivery across the team
  • Manage case backlog to departmental standards
  • Effectively use knowledge base, along with all resources available to drive resolution
  • Thoroughly and accurately document details of all client interactions in CRM system

Knowledge and Experience

  • Three (3) years' experience in a customer-facing technical support role or 1 year experience and a bachelor's degree or equivalent
  • Demonstrated relevant competency in the following areas – Desktop and Mobile browser troubleshooting, Microsoft Office products, Windows Desktop including Windows Registry
  • Proven effectiveness in a role that requires multi-tasking and strong customer soft skills
  • Demonstrated ability to confidently deliver solutions and resolve issues
  • Team-oriented, demonstrates a professional and cooperative attitude
  • Exhibits flexibility, can multi-task several priorities to completion, finishes ad hoc projects and requests when needed
  • Experience working in a SaaS environment
  • Prior Encompass experience a plus
  • Familiar with Client/Server Architecture and network troubleshooting tools such as Traceroute, Ping or nslookup
  • Familiarity with Splunk or other log analyzer tools
  • Makes timely and sound decisions based on all available input; addresses root cause of issues; recognizes problems and acts accordingly
  • Communicate effectively via written and spoken language; comprehends problems, urgency, and desired outcome in the absence of perfect information; shares information and ideas with others; conscientious listener
  • Maintain composure and professionalism under high-pressure conditions; open-minded; solicits feedback
  • Analytical; proactive; creative problem solver
  • Bias for action; willingness to affect positive change; adaptable and committed to the success of our customers
  • Act with integrity; demonstrate adaptability; execute consistently against job responsibilities

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

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