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Manager Hsn Customer Service Jobs in Rio Rancho, NM

Culligan 93IL

Customer Service Representative

Albuquerque, NM · On-site

$15.50 - $21/hr

Responsibilities Extensive problem-solving, order processing, and helping to manage customer accounts Provide proactive sales support by developing close relationships with customers Schedule service ...

Culligan

Customer Service Representative

Albuquerque, NM · On-site

$18 - $20/hr

Strong time management and project management skills * Proficient in Microsoft Office (word, excel, outlook) * Excellent communication skills, both written and verbal * Prior customer service ...

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All JobsManager Hsn Customer Service JobsManager Hsn Customer Service Jobs in Rio Rancho, NM

Manager Hsn Customer Service information

See Rio Rancho, NM salary details

$23K

$54.6K

$95K

How much do manager hsn customer service jobs pay per year?

As of Jun 23, 2026, the average yearly pay for manager hsn customer service in Rio Rancho, NM is $54,553.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,600.00 and $65,800.00 per year, depending on experience, location, and employer.

What is the highest paid customer service job?

The highest paid customer service roles are often executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive leadership experience, strategic skills, and knowledge of customer relationship management tools.

What is the salary of HSN hosts?

HSN hosts, who present products on the home shopping network, typically earn an average salary ranging from $30,000 to $60,000 annually, depending on experience and location. Compensation may also include bonuses and commissions based on sales performance.

What does a Manager HSN Customer Service do?

A Manager HSN Customer Service oversees the customer service operations for HSN (Home Shopping Network). They are responsible for leading teams, ensuring high-quality customer interactions, resolving escalated issues, and implementing strategies to improve customer satisfaction. The manager also monitors performance metrics, provides training and development, and works to enhance the overall customer experience. Their role is critical in maintaining HSN's reputation and ensuring customers have a positive shopping experience.

What are the key skills and qualifications needed to thrive as a Manager HSN Customer Service, and why are they important?

To thrive as a Manager HSN Customer Service, you need strong leadership abilities, in-depth knowledge of customer service principles, and prior experience in team management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM software, call center systems, and performance management tools is typically required, along with knowledge of HSN's products and processes. Outstanding communication, conflict resolution, and motivational skills help foster a positive team environment and ensure top-tier customer experiences. These competencies are crucial for driving team performance, maintaining customer satisfaction, and achieving business goals in a competitive retail environment.

What is it like working at HSN?

Working as a Manager in HSN Customer Service involves overseeing customer interactions, resolving issues, and ensuring service quality. The role typically requires strong communication skills, leadership abilities, and familiarity with customer service tools. Employees often work in a fast-paced environment with a focus on customer satisfaction and team management.

What is the difference between Manager Hsn Customer Service vs Customer Service Supervisor?

AspectManager Hsn Customer ServiceCustomer Service Supervisor
ResponsibilitiesOversees customer service operations, develops strategies, manages teams, and handles escalations.Supervises daily customer service activities, trains staff, and ensures quality service.
Required CredentialsTypically requires experience in customer service, leadership skills, and sometimes a managerial certification.Experience in customer service, leadership abilities, and team management skills.
Work EnvironmentOffice setting, often in a corporate or retail environment, with strategic planning duties.Call centers or retail outlets, focusing on team supervision and customer interactions.

The main difference is that the Manager Hsn Customer Service focuses on strategic oversight and management of customer service teams, while the Customer Service Supervisor handles daily team supervision and operational tasks. Both roles require customer service experience and leadership skills, but the manager position involves higher-level planning and decision-making.

What are some common challenges faced by a Manager in HSN Customer Service, and how can they be addressed?

As a Manager in HSN Customer Service, common challenges include balancing high customer expectations with operational efficiency, managing a diverse team, and adapting to rapidly changing technology and product offerings. Addressing these challenges often involves fostering clear communication, providing ongoing training for team members, and implementing customer feedback systems to enhance service quality. Building strong interdepartmental relationships also helps managers resolve complex customer issues more effectively and supports a positive team environment.

What is the interview process at HSN?

The interview process for a Manager HSN Customer Service role typically involves an initial phone or video screening followed by one or more in-person interviews. Candidates may be assessed on customer service skills, leadership abilities, and familiarity with relevant tools or systems. The process may also include behavioral questions and scenario-based assessments to evaluate problem-solving and communication skills.
What are the most commonly searched types of Hsn Customer Service jobs in Rio Rancho, NM? The most popular types of Hsn Customer Service jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Manager Hsn Customer Service jobs? Cities near Rio Rancho, NM with the most Manager Hsn Customer Service job openings:
Manager Hsn Customer Service jobs near you

Customer Service Manager

Green Summit Landscape Management

Albuquerque, NM

Full-time

Posted 18 days ago

Job description

Position: Customer Service Manager
Summary: The Customer Service Manager leads the daily performance and accountability of Green Summit’s Account Management Team, ensuring exceptional customer service, strong client relationships, and consistent growth in irrigation and enhancement sales. This role provides hands-on leadership through coaching, communication, training, and performance management to help Account Managers meet company goals and deliver a high level of service.
As a working manager, the primary focus is execution: setting clear expectations, driving accountability, and supporting the team’s day-to-day success. This position is responsible for ensuring customers are well served, revenue opportunities are captured, and the Account Management Team operates as a disciplined, customer-focused, and sales-oriented group.
Reports to: Director of Sales
Customer Service Manager Responsibilities:
  1. Lead and Develop the Account Management Team. Provide coaching, mentoring, performance feedback, and accountability to ensure high levels of service and execution. Establish clear expectations and support team members in achieving individual and departmental goals.
  2. Deliver Unmatched Customer Experience. Ensure exceptional customer service and relationship management across all contracted maintenance accounts. Support Account Managers with client communication, issue resolution, and escalated customer concerns.
  3. Drive irrigation, enhancement, and retention performance. Reinforcing a sales-focused mindset and monitoring team activity and results. Coach team members to identify sales opportunities, improve follow-up, and to set clear expectations for the client during the sales process.
  4. Manage Onboarding, Training, and Professional Development of Direct Reports. Ensure all account managers and team members that report to you are proficient in company standards, communication practices, systems, and workflows.
  5. Facilitate Excellent Communication. Coordinate between departments to improve customer outcomes and operational execution. Partner closely with Sales and Operations leadership to ensure priorities, expectations, and information are aligned.
  6. Oversee compliance with company systems, processes, and documentation standards. Ensure accurate client account information is organized and document, consistent workflow execution, and effective use of required software and tools.
  7. Provide Operational Support as needed. Assist with customer facing coordination needs to improve operation efforts. Maintain service continuity and customer satisfaction by managing account coverage, customer updates, and any needed proactive follow-ups between operations and clients.
Customer Service Manager Owned Outcomes:
Success in this role will be measured by the following outcomes and performance indicators:
  1. Account Management Excellence: Account Managers consistently meet expectations for customer communication, responsiveness, relationship management, and proactive follow-through.
  2. Sales Performance: The team achieves targeted irrigation and enhancement sales goals through disciplined opportunity identification, follow-up, and customer engagement.
  3. Customer Retention amp; Satisfaction: Customer retention and renewal rates meet or exceed company targets, while customer concerns are resolved quickly, professionally, and effectively.
  4. Team Development amp; Accountability: Team members receive consistent one-on-one coaching, performance feedback, and professional development that drives measurable improvement.
  5. Cross-Functional Execution: Collaboration and handoffs between Account Management, Sales, and Operations are seamless, timely, and contribute to positive customer outcomes.
  6. Systems amp; Process Compliance: Customer data, account information, documentation, and workflow execution are maintained accurately and consistently across the team.
  7. Quality Control: Escalated customer issues are minimized through proactive account management, strong communication, and adherence to company standards.
  8. Onboarding amp; Training Effectiveness: New Account Managers are successfully onboarded, trained, and integrated into Green Summit's processes, systems, and culture.
Competencies:
  1. Demonstrates professional appearance and hygiene.
  2. Excellent oral and written communication skills.
  3. Responsive to customer and colleague needs, including being tactful, respectful, and considerate of others regardless of their status.
  4. Basic understanding of a profit and loss statement and setting financial budgets.
  5. Manages difficult customer situations in a professional manner.
  6. Exhibits sound and accurate judgment
  7. Demonstrates flexibility and the ability to quickly adapt to change in the work environment.
  8. Demonstrates accuracy and thoroughness and monitors work to ensure quality.
  9. Responds to management direction, follows instructions and completes work in a timely manner.
  10. Takes personal responsibility for own actions, keeping commitments and asking for and offering help when needed.
  11. Observes safety and security procedures and reports any potentially unsafe conditions.
  12. Is consistently at work and on time and ensures work responsibilities are covered when absent.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge and skills required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Education: 4-year College degree or equivalent is required. Preferably a Business and/or Landscape Management Degree.
Computer Skills: Proficient in Windows 10 and earlier editions and latest editions in Microsoft Office applications; typing speed a minimum 65 wpm. Familiarity with accounting software, i.e. Quickbooks is preferred but not required.
Physical Demands:
While performing the duties of this job, the employee is regularly required to sit; reach with hands and arms and talk or hear and frequently lift and/or move up to 10 pounds, and occasionally lift and/or move up to 35 pounds. The employee is regularly required to stand and walk.
Work Environment:
The work environment is a professional office setting. Often times will be working alone and therefore required to be self-motivated and self-starting to accomplish the job duties and responsibilities.
Any offer of employment is contingent upon passing a background check.
Must have a valid and current driver’s license.

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