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Manager Genetec Jobs in Ohio (NOW HIRING)

Genetec

Technical Account Manager

Columbus, OH · On-site +1

As Technical Account Manager, you will be the main point of contact and technical account owner for ... The Professional Services team is a client-focused team, expert in everything Genetec develops ...

Genetec

Technical Account Manager

Columbus, OH

As Technical Account Manager, you will be the main point of contact and technical account owner for ... The Professional Services team is a client-focused team, expert in everything Genetec develops ...

Bright Minds

Foreman

Columbus, OH · On-site

$40 - $45/hr

Experience with physical security systems: access control platforms (Software House, Lenel, AMAG), video management systems (Genetec, Avigilon, Milestone, ONSSI), and/or IP video solutions (AXIS)

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Manager Genetec information

What are the key skills and qualifications needed to thrive as a Manager Genetec?

To thrive as a Manager Genetec, you need a solid background in security systems management, project leadership, and a deep understanding of Genetec's software platforms, often supported by relevant technical certifications. Familiarity with Genetec Security Center, access control systems, video surveillance technology, and integration tools is typically required. Strong communication, problem-solving, and team management skills help you effectively coordinate with clients and technical staff. These competencies ensure the seamless implementation of security solutions, efficient team performance, and high client satisfaction.

How does a Manager Genetec typically collaborate with IT and security teams to implement and maintain security solutions?

A Manager Genetec often serves as a bridge between IT, security teams, and upper management to ensure the successful deployment and ongoing operation of Genetec security solutions. This includes coordinating project timelines, troubleshooting technical issues with IT specialists, and working closely with security personnel to align system functionalities with organizational security protocols. Regular communication and collaborative problem-solving are key aspects of the role, as is facilitating user training and ensuring compliance with industry standards. Being proactive in addressing concerns and adapting solutions to evolving security needs are essential for success.

What are the roles and responsibilities of a Manager Genetec?

A Manager Genetec typically oversees the implementation, maintenance, and optimization of Genetec security systems within an organization. They manage teams responsible for access control, video surveillance, and other integrated security solutions provided by Genetec. Their duties often include project management, coordinating with vendors, ensuring system compliance, training staff, and troubleshooting issues to maintain security operations. Additionally, they may be responsible for developing security policies and ensuring the organization's physical security infrastructure meets regulatory standards.
What are the most commonly searched types of Genetec jobs in Ohio? The most popular types of Genetec jobs in Ohio are:
What are popular job titles related to Manager Genetec jobs in Ohio? For Manager Genetec jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Manager Genetec jobs in Ohio look for? The top searched job categories for Manager Genetec jobs in Ohio are:
Manager Genetec jobs near you
Infographic showing various Manager Genetec job openings in Ohio as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Technical Account Manager

Genetec

Columbus, OH • On-site, Remote

Full-time

Retirement

Posted 15 days ago

Job description

Job overview:
As Technical Account Manager, you will be the main point of contact and technical account owner for one account. The Professional Services team is a client-focused team, expert in everything Genetec develops, with the mission to complement our partners and ecosystems to enable them deliver the full value potential of our technology for our most sophisticated customers to achieve their business objectives. We are a group of objective-driven technically-skilled professionals, who design, customize, implement, and support tailored solutions servicing the Genetec ecosystem of products and offerings.
Your role will be to ensure the efficient and smooth operations of the Genetec ecosystem within the customer environment while ensuring the system's long-term success.
You will be responsible for assisting the customer in managing the entire lifecycle of their Genetec system(s), including day-to-day operations and maintenance. You will monitor support requests to identify any recurring issues and may recommend changes to products or their usage. You will also hold regular review meetings (QBR) with stakeholders to discuss any issues or problems and review priorities. Finally, you will identify opportunities to upgrade, modify, or add products to meet customer needs more effectively. You will provide reports on product performance to the development team and advise customers on upgrades or new products that may suit their business.
Your day at a glance:
  • Assist customer with lifecycle management, including Deployment, Migration, and Upgrade
  • Offer technical support when needed
  • Work with internal support teams to escalate issues
  • Provide business, technical, and product knowledge support to the customer
  • Understand the existing system architecture and become Genetec's Subject Matter Expert (SME) in the customer's environment
  • Address product-related questions and technical challenges
  • Identify areas where operational processes can be improved to enhance the implementation of the Genetec solutions further
  • Educate and advise clients on how existing and new product features and functionality work and how they can contribute to their business and operational objectives
  • Streamline product feature requests
  • Assist with new product updates and Demos
  • Provide guidance and recommendations on how to optimize system(s)
  • Conduct and coordinate Quarterly Business Reviews (QBR) with the customers' teams to assess current usage and define upcoming priorities
  • Documenting Statement of Work (SOW) based on the review's outcomes
  • Involve and coordinate with additional Genetec teams (product, sales, executive leadership, etc.) when deemed necessary for the customer's long-term success
  • Maintain current functional and technical knowledge of the Genetec product line

What makes you a great fit:
  • Bachelor's Degree in Computer Science, Engineering, Economics, Business Administration is preferred or equivalent experience
  • Minimum of 3 years of experience in an Account Management, Project Management, or Field Engineering capacity
  • Ability to match client's business requirements with product capabilities
  • Excellent interpersonal skills that build positive relationships with other team members
  • Possesses strong analytical and troubleshooting skills (detail-oriented)
  • Comfortable interfacing with key individuals at major accounts in sensitive situations
  • Must possess valid driver's license and passport
  • Ability to travel between Canada and the US up to 25% of the time
  • Fluent in English, both verbal and written. Proficiency in French is considered an important asset for this position.

Your technical expertise:
  • Knowledge of the ecosystem of Genetec products
  • Deployment and troubleshooting of security systems such as: Video Surveillance and Access control systems
  • Excellent administration and troubleshooting knowledge of the various Windows operating systems (Active Directory, SQL, file sharing, IIS, clustering, GPO, performance monitoring, etc.)
  • Excellent knowledge of networking principles and IP protocols
  • Experience with networking equipment configuration and troubleshooting (switches, routers, etc.)
  • Understanding of network storage (SAN, NAS, iSCSI) principles and best practices
  • Database query and management skills
  • Understanding of server virtualization concepts
  • Experience with encryption and certificates
  • MCSE, CCNA, SQL Server, VMware, or similar technical professional certifications considered a plus

Let's talk perks!
  • Attractive compensation package with 401K match
  • Training Tuition Reimbursement Program
  • Work-life balance with a flexible working schedule

We know that diverse backgrounds and experiences bring great value to our teams. Even if you don't think you tick all the boxes, we still encourage you to apply - your profile may surprise us!
Thank you for your application, but please note that only selected candidates will be contacted. Head-hunters and recruitment agencies may not submit resumés/CVs through this Web site or directly to managers.

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