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Manager Fan Experience Jobs in Indiana (NOW HIRING)

Dairy Queen

General Manager

Winchester, IN

$50K/yr

Management roles at Dairy Queen are responsible for managing dining room and kitchen functions while motivating the team to deliver an excellent fan experience. Applicants should be eager to lead, do ...

Dairy Queen

General Manager

Winchester, IN

$50K/yr

Management roles at Dairy Queen are responsible for managing dining room and kitchen functions while motivating the team to deliver an excellent fan experience. Applicants should be eager to lead, do ...

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Manager Fan Experience information

What is a Manager Fan Experience?

A Manager Fan Experience is a professional responsible for enhancing the overall experience of fans at events, venues, or within organizations, often in the sports, entertainment, or hospitality industries. They design and implement initiatives to ensure that fans have memorable, engaging, and enjoyable interactions before, during, and after events. This role often involves coordinating with various departments, managing fan feedback, and creating special programs or activities to boost fan satisfaction and loyalty.

How does a Manager Fan Experience typically collaborate with other departments to enhance event satisfaction?

A Manager of Fan Experience works closely with departments such as marketing, operations, ticketing, and security to ensure that every aspect of an event is optimized for guest enjoyment. This collaboration often involves coordinating pre-event communications, aligning on venue logistics, and gathering fan feedback to implement improvements. Effective teamwork is essential for creating seamless entry processes, engaging activations, and resolving issues swiftly during live events. By actively partnering with various teams, the Manager ensures that fans have memorable and positive experiences at every touchpoint.

What are the key skills and qualifications needed to thrive as a Manager Fan Experience, and why are they important?

To thrive as a Manager Fan Experience, you need expertise in customer service, event management, and a background in hospitality or sports management, often supported by a relevant bachelor's degree. Familiarity with CRM platforms, event ticketing systems, and analytics tools is vital for tracking fan engagement and operational effectiveness. Exceptional communication, problem-solving, and leadership skills help you exceed fan expectations and coordinate cross-functional teams. These skills are crucial to deliver memorable experiences, foster fan loyalty, and drive organizational success in competitive entertainment environments.

What is the difference between Manager Fan Experience vs Fan Engagement Coordinator?

AspectManager Fan ExperienceFan Engagement Coordinator
ResponsibilitiesOversees overall fan experience strategies, manages large teams, and develops long-term engagement plans.Executes specific fan engagement activities, manages events, and interacts directly with fans on a day-to-day basis.
Required SkillsLeadership, strategic planning, communication, and industry knowledge.Event management, communication, social media skills, and customer service.
Work EnvironmentOffice-based with events and stadium visits, leadership meetings.Event sites, stadiums, and community venues.
Common UsageIn sports teams, leagues, and large entertainment venues.In sports organizations, clubs, and marketing departments.

The Manager Fan Experience typically focuses on strategic oversight and long-term planning to enhance overall fan satisfaction, while the Fan Engagement Coordinator handles direct interaction and event execution. Both roles are essential for creating a positive fan environment but differ in scope and responsibilities.

What are the most commonly searched types of Fan Experience jobs in Indiana?

The most popular types of Fan Experience jobs in Indiana are:

What cities in Indiana are hiring for Manager Fan Experience jobs?

Cities in Indiana with the most Manager Fan Experience job openings:

Manager Fan Experience jobs near you

Assistant General Manager (Marion, IN)

Wingmen V Llc

Marion, IN • On-site

$55 - $72/hr

Other

Posted 4 days ago

Job description

Job Details: Job Location: 1129 N Baldwin Avenue Unit 3 - Marion, IN 46952. Salary Range: $55,000.00 - $72,000.00.

Know what it’s like to be in the stadium on game day? Then you know what it’s like to work at Buffalo Wild Wings — it’s electric, fast‑paced, and game‑time all the time. Behind every unforgettable fan experience is a team that brings the energy to life.

What You’ll Do
  • Support and inspire Team Members to deliver top‑tier service and unforgettable fan experiences.
  • Assist in coaching, training, and developing the team — helping build an all‑star lineup.
  • Help execute daily operations, ensuring quality, speed, and accuracy across all areas.
  • Step in where needed — front of house, back of house, bar, or takeout to keep things running strong.
  • Help maintain a clean, safe, and compliant environment.
  • Support promotions, local marketing efforts, and in‑store fan engagement.
We’ll Provide The Playbook — Here’s What You Bring
  • You know the game. Understanding of restaurant operations, food safety, and responsible alcohol service preferred.
  • Experience counts. High school diploma (or equivalent) required; 1–3 years of restaurant or leadership experience preferred.
  • Team‑first mindset. You enjoy supporting teams, building culture, and leading by example.
  • High energy. You thrive in a fast‑paced environment and bring hustle and positivity to every shift.
Brag Factor

You’ll be part of one of the hottest brands around — where the energy is real and growth opportunities are even bigger. From competitive pay and bonus potential to career development and advancement, we invest in our people as much as we do our wings.

If you love sports, great food, and being part of a team that shows up strong every day, this is your arena.

Perks
  • Competitive pay
  • Same‑day pay options
  • Manager Bonus Potential
  • Flexible scheduling
  • Team Member discounts
  • Fun, team‑oriented atmosphere
  • Opportunities for growth and development
Qualifications

Knowledge and Skill Requirements:

  • Candidates must be highly motivated, self‑directed, and results driven with strong organizational skills, attention to detail, and professional written and verbal communication skills.
  • Possess ability and desire to create a fun, exciting environment for both guests and Team Members alike.
  • Skilled with basic mathematical computations.
  • Proven track record of successfully managing multiple priorities in a fast‑paced work environment.
  • Maintain confidential information, adhere to and enforce company policies, programs, and compliance issues.
  • Qualified candidates bring a minimum of 2 years restaurant or retail management experience, and experience managing a restaurant with a full bar is preferred.
  • This role requires completion of a high school education or equivalent, a valid driver's license to travel between units, a satisfactory background check, and the ability to lift 50 pounds regularly.
  • Completion of Buffalo Wild Wings Management Certification program.
  • Has successfully managed each department, Greeter/Cashier, Hospitality, Bar and HOH for a minimum of three periods each.
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