Manager End User Computing Jobs in Tyler, TX (NOW HIRING)

Location : TJC Central Campus
Job Type: Full-Time Regular
Job Number: 2026-00142
Department: Information Technology
Opening Date: 06/04/2026
Number of Months: 12
Tyler Junior College gives equal consideration to all applicants for admission, employment and participation in its programs and activities without regard to race, color, religion, national origin, gender, gender identity, gender expression, sexual orientation, age, marital status, disability, veteran status or limited English proficiency (LEP).
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
All positions are on-site, located in Tyler, Texas, unless otherwise stated in the job posting.
ABOUT
The Systems Administrator for Audio Visual support is responsible for the implementation, support, and maintenance of end-user software and hardware technologies utilized in classrooms, offices, and meeting spaces on campus or hosted. The supported systems include those used by the administration, faculty, staff, and students. The Systems Administrator for Audio Visual support will also support specialized audio-visual equipment and may also be part of evaluating end-user technologies in the role of subject matter expert.
WHAT YOU WILL DO

• Provides support to end users on a variety of issues. Identifies, researches, and resolves system problems.
  • Ensures that the service level of the agreement is up to standard and performs a variety of complicated tasks, end-user technologies, and commercial and custom applications such as email and collaboration tools, administrative applications, learning systems, identity systems, web platforms, etc.
  • Test, install, configure, and troubleshoot audiovisual equipment, computer-based hardware, printers, and software.
  • Help ensure that IT and business processes are properly executed.
  • Analyze metrics for continuous improvement and assess how key performance indicator (KPI) goals are being met.
• Identify, recommend, implement, and support audiovisual equipment, coordinate with vendors, business users, Solutions Managers, Endpoint, Service Desk, and other stakeholders.
  • Will provide technical guidance and support for campus events between TJC employees and 3rd party technical support vendors.
  • Create proper knowledge base documentation, diagrams, and other detailed instructions to help employees and staff make the best use of the technologies.
  • Function as a subject matter expert on multiple end-user technologies and applications.
  • Coordinate troubleshooting and support efforts.
• Keep up to date with each area's technical processes by attending user meetings and spending time with different faculty and staff.
• Keep up to date with multiple technologies utilized on campus by attending meetings and specialized training. Keep abreast of the latest technological advancements by (a) studying technical journals, (b) attending seminars on and off campus, (c) learning and sharing knowledge with peers, and (d) using all other resources of learning possible.

COMPETENCIES
Knowledge, Skills, and Abilities
Collaboration/Teamwork, Communication (Oral and Written), Interpersonal Skills, Leadership, Multi-tasking, Organizational Skills, Problem-solving, Time Management, Adaptability, Confidentiality and Discretion in Handling Sensitive Departmental Information, and Professionalism in an Education Setting.
SUPERVISORY RESPONSIBILITIES
Individual Contributor
Work Environment: Indoor office setting with regular work required outside of normal business hours.
Physical Demands: Sitting, walking, standing, bending, lifting up to 25 pounds, repetitive typing, and regular use of standard office equipment.
Travel Required: Yes - Minimal
If travel is required, the candidate must have and maintain a current, valid Texas driver's license and an acceptable driving record
WHO YOU ARE
Required Education
Associate's degree
Required Experience
Two years of related experience
Required Credentials/Licensures

• IT related certifications (i.e., CompTIA A+/Network, MTA, AWS, Microsoft Fundamentals) preferred.
• Audio-Visual related certification(s) (i.e., CAVT, CTS, CAVP, CVE, PAVT, DSE) preferred.
• Candidate must be willing to pursue additional Technology certifications post-employment as mandated by management.

Preferred Education
Bachelor's degree
Additional Job-Specific Requirements

• Analyze and design end-user technologies and audio-visual systems.
• Install, upgrade, and configure vendor software and hardware.
• Test and support multiple end-user technologies and applications.
• Troubleshoot hardware and application connectivity across networks and firewalls.
• Answer and resolve hardware and application questions and problems.
• Provide technical guidance and support to end-users.
• Assist end-users in developing product solutions.
• Work in a team environment.
• Communicate well orally and in writing.

ADDITIONAL INFORMATION
EXPECTATIONS

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
• Will have contact - in person, by email, or by phone - with staff, students, and the general public.
• Must exhibit a sensitivity to and an understanding of the diverse academic, socio-economic, cultural, and ethnic backgrounds of staff and students and to staff and students with disabilities.
• Regular and punctual attendance is an essential function of each employee.

NOTE: With or without reasonable accommodation, the individual in this position must possess the competencies and must be able to perform the essential functions and duties of the job as described above - including essential tasks requiring specific physical demands.
This is a security-sensitive position. Candidates will be subject to a criminal background check.
INSURANCE (Coverage fully or partially funded by the College)
Health Insurance
Health insurance will become effective on the first of the month following 60 days of employment, provided that insurance enrollment forms are submitted. There are two plans for employees to choose from, both administered by Blue Cross and Blue Shield. With either plan, you have access to a network of over 10,000 medical and mental health providers in Texas. Both plans include a comprehensive prescription drug program through Optum Rx.
Employee's premium is fully funded by the College and State. Dependent premiums are funded 75% by the College and State, and 25% by the employee.
Basic Life Term Life Insurance
The State provides employees a term life insurance policy of $5,000 with $5,000 accidental death and dismemberment.
Long-Term Disability
This benefit is made available by the State and is fully funded by the College. Approved benefit pays 60% of insurance salary after 180-day elimination period. Benefits are paid until your return to work, reach full Social Security retirement age or are no longer considered disabled under the plan.
Optional Term Life Insurance
With this optional plan, employees may purchase one to four times their annual salary in life insurance. The College funds one times the annual salary premium not to exceed $120 annually.
OPTIONAL INSURANCE (Coverage fully funded by the employee)
Dental Insurance
Two dental insurance plans are available to full-time employees and eligible dependents.
Vision Insurance
The health insurance plan covers some vision and eye health services, but does not cover the cost of eyeglasses and contact lenses. Additional vision insurance is offered to full-time employees and eligible dependents to help offset those costs.
Voluntary Accidental Death and Dismemberment
This optional benefit provides additional financial support when there is an accidental death or injury of a certain type.
Short-Term Disability
If claim is approved, this optional benefit pays 66% of monthly salary after a 30-day elimination period up to five months.
Cancer/Intensive Care Plan/Heart Plan/Accident Plan
Several optional plans are available to employees and eligible dependents through AFLAC.
Dependent Term Life Insurance
An optional term-life insurance policy of $5,000 with accidental death and dismemberment is available for all eligible dependents.
Tobacco User Premium
All participants enrolled in a Texas Employees Group Benefits Program (GBP) health plan must be certified as a tobacco user or non-user. Tobacco users of any age - adults and minors - are charged the $30 tobacco user premium each month.
RETIREMENT
Retirement
The Teacher Retirement System of Texas (TRS) is provided and required for all full-time employees. Full-time faculty an eligible administrative employees may elect the Optional Retirement Program (ORP) as an alternative to TRS.
TJC Alternative Retirement Plan
The College contributes on a monthly basis 4% of a full-time employee's salary into an alternative retirement plan administered by TIAA-CREF. Additionally, if an employee contributes 1%, 2% or 3%, the College will make a matching contribution for a total of 6%, 8% or 10% respectively. Some vesting requirements will apply.
Tax-Sheltered 403(b) Plans
An optional retirement plan available to full-time employees. Employees may contribute up to the annual IRS maximum limitation in voluntary retirement savings to various approved vendors.
457 Deferred Compensation Plan
An optional retirement plan available to full-time employees. Employees may contribute to the annual IRS maximum limitation in this voluntary retirement savings plan.
HOLIDAYS AND LEAVE
Vacation
Only 12-month employees are eligible to accrue vacation time on a monthly basis.

• 10 days for 1-7 years of service
• 12 days for 8-10 years of service
• 15 days for 11-15 years of service
• 20 days for 16+ years of service

Sick Leave
Full-time employees accrue 8 hours per month per contract length, with a maximum accrual of 90 days.
Holidays

• New Year's Day
• Martin Luther King Jr. Day
• Good Friday
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Eve
• Christmas Day

Reduced Operations Periods

• Spring Break (5 weekdays)
• Thanksgiving Break (5 weekdays including Thanksgiving Day)
• Winter Break (7 to 12 weekdays)

PROFESSIONAL AND CONTINUING EDUCATION
Professional Development
The cost of tuition in selecting Continuing Education courses offered by the College may be covered under the Employee and Family Scholarship program. Additional professional development opportunities may be afforded to employees at no cost with prior supervisor approval.
Enrollment in TJC Credit Classes
The Employee and Family Scholarship, subject to availability of funds, is offered to full-time employees and their eligible dependents for applicable courses. The scholarship covers: Tuition (excludes out-of-district surcharge), General Education Fee, Student Life Fee, Health Services Fee, Registration Fee, Parking Fee, Distance Education Fee, Lab Fee and the College Preparatory Fee.
The Tuition Exemption program allows for the exemption of all tuition and fees for credit courses and approved non-credit courses for full-time employees meeting applicable guidelines.
OTHER BENEFITS
TJC Event Attendance
Free admission to regular season College sporting events for employees and immediate family.
Free admission for two to most cultural arts events on campus.
Library Use
Employees may utilize the Vaughn Library and Learning Resource Center.
Fitness Facility Use
Employee and immediate family use of the Apache Recreation Center - an indoor weight and exercise center, 18-hole disc golf course, covered basketball course, and outdoor ping-pong table and cornhole. The cost is $5 per ID.
Disclaimer: These benefits are subject to change without notice. The College reserves the right to change, modify and/or terminate any program with or without reason or notice. This is intended for informational purposes only and does not constitute any agreement on the part to Tyler Junior College to provide employment to or benefits for the prospective employee.
01
Are you eligible to work in the United States without sponsorship?

• Yes
• No

02
Do you have an Associate's degree or higher?

• Yes
• No

Required Question