Manager Commercial Operations Jobs in Bothell, WA

We are partnering with a highly respected commercial audiovisual integration firm that has built a reputation for delivering enterprise-level technology solutions with a people-first mindset.

They specialize in large-scale AV, unified communications, and collaboration environments across corporate enterprise spaces. Known for its steady year-over-year growth, transparent leadership style, and strong internal culture, the company has created an environment where employees build long-term careers—not just jobs.

This is not a “maintain the status quo” leadership role. The organization is seeking a people-centered General Manager who can preserve the strong culture that has been intentionally built while helping guide the business into its next phase of growth.

You’ll work directly alongside ownership and executive leadership to shape operational strategy, team development, workflow improvements, and long-term scalability initiatives.

This company believes transparency builds trust. Leadership shares business goals, challenges, and wins openly with the team, creating an environment where employees feel invested and empowered.

While the organization works with major enterprise clients and large-scale projects, it maintains the agility, collaboration, and close-knit culture of a smaller company where every leader has a visible impact.

The General Manager will serve as a key operational and cultural leader within the organization. This role is responsible for helping guide day-to-day business operations, supporting strategic growth initiatives, overseeing operational performance, and maintaining the people-first culture that has contributed to the company’s long-term success.

The ideal candidate brings a strong background within the commercial AV integration industry, experience supporting enterprise-level clients, and a leadership style rooted in communication, accountability, adaptability, and team development.

This individual must be comfortable operating at the intersection of business operations, client relationships, team leadership, and strategic decision-making.

• Oversee daily operational functions across the business to ensure efficiency, scalability, and alignment with company goals
• Collaborate with executive leadership on strategic planning, operational improvements, and organizational growth initiatives
• Support workflow optimization, SOP development, KPI tracking, and process refinement across departments
• Monitor operational performance and help identify opportunities for continuous improvement

• Foster a transparent, collaborative, and people-first work environment
• Serve as a trusted leader and advocate for employees across the organization
• Mentor managers and team members while helping build long-term career development pathways
• Maintain strong communication across departments and support conflict resolution when needed

• Support high-level enterprise client relationships and ensure operational alignment with client expectations
• Navigate complex customer requirements, reporting structures, and operational workflows
• Partner with sales and project teams to evaluate business opportunities and ensure operational feasibility

• Assist with budgeting, forecasting, operational planning, and P&L visibility
• Work alongside finance leadership to evaluate business performance metrics and operational efficiencies
• Support contract review processes and help assess operational and business risk
• Contribute to strategic growth planning while maintaining sustainable operational practices

• Stay informed on industry trends, AV technologies, managed services strategies, and enterprise collaboration environments
• Help identify opportunities to expand recurring revenue and managed service offerings
• Build and maintain strong relationships within the AV integration community and industry partner network

• 7+ years of leadership experience within the commercial AV integration industry
• Strong operational leadership experience managing teams, workflows, and business processes
• Experience supporting enterprise-level AV integration projects and clients
• Proven ability to lead people-first teams while maintaining accountability and performance
• Strong understanding of business operations, KPIs, budgeting, and operational metrics
• Excellent communication, negotiation, and interpersonal skills
• Experience working cross-functionally with sales, operations, engineering, and finance teams
• Ability to adapt within fast-moving, evolving client environments
• Valid driver’s license and ability to travel as needed

• Experience managing or scaling teams within a growing integration firm
• Exposure to managed services strategies and recurring revenue models
• Experience reviewing contracts, negotiating terms, or supporting enterprise procurement processes
• Familiarity with enterprise collaboration and UC technologies
• Industry certifications such as CTS, CTS-D, PMP, or similar leadership/operations credentials
• Experience within organizations supporting major enterprise brands, technology clients, or large-scale corporate environments

• Base Salary: $145,000 – $175,000 (Based on Experience)
• Performance-Based Bonus Structure
• Relocation Assistance Available for qualified candidates

• Comprehensive Health, Dental, and Vision Insurance
• Paid Time Off (PTO)
• Paid Company Holidays
• Performance Bonus Opportunities
• Professional Development & Industry Training
• Collaborative Leadership Environment
• Long-Term Growth Opportunity within an Established Organization