Manager Coffee Operations Jobs in Raleigh, NC (NOW HIRING)

Established in 1998, Scooter's Coffee has distinguished itself as one of the premiere specialty coffee companies in the industry. Scooter's Coffee may be one of the fastest-growing specialty coffee brands, but simplicity is at our core: sustainably-sourced ingredients we handcraft into perfection. We believe in taking time to connect and create an amazing experience in each life we touch. At Scooter's Coffee we live our core values of integrity, love, humility and courage and we are looking for talented, passionate, amazing people to join our team.

You are applying to work with a franchisee of Scooter's Coffee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.

DESCRIPTION
The Assistant Store Manager must be kind and possess a high degree of energy, drive, initiative, and be highly focused on people. The Assistant Store Manager is responsible for assisting with all staffing, sales, and operations in a Scooter’s Coffee drive thru kiosk. This role assists in hiring, training, mentoring, leading, and developing a friendly, customer-focused, service-oriented barista team, sets a high-energy work pace, drives sales, increases profit, and demonstrates an engaged management style. The Assistant Store Manager must exemplify the Scooter’s Coffee core values of Integrity, Love, Humility, and Courage! Seeking an AM & PM Assistant Store Manager. Pay range is $14 - $17 per hour based on experience and qualifications.

ESSENTIAL DUTIES & RESPONSIBILITIES ARE TO ASSIST AND SUPPORT THE STORE MANAGER AS THEY:

• Ensure a consistent and AMAZING customer experience through superior staffing, high-quality training, execution of brand beverage recipes and techniques, and fostering a kind, team-oriented work environment

• Set and maintain high standards for store appearance, cleanliness, organization, performance, food safety, and equipment maintenance

• Interview, hire, on-board, train, and develop staff to exemplify all company standards in customer experience and operations

• Provide accountability, ongoing performance feedback and development for staff members; identify individual motivation factors and providing clear, constructive feedback to reinforce/improve performance 

• Maintain high level of accountability for all employees using progressive discipline process; partner with the franchisee, Field Brand Consultant and, when necessary, Human Resources to make termination decisions

• Determine daily and weekly staffing requirements based on business and operational needs and create work schedules accordingly

• Build, execute, and publish a varied schedule to develop employees, meet business needs, and maximize sales potential across all hours of operation 

• Establish and exemplify a "My store, My Team" culture

• Establish and maintain a high emphasis on training, proficiency, efficiency, and product up-sale

• Contribute to store profitability by seeking opportunities to increase sales and by managing expenses

• Maintain company standards in personal and store sales/performance metrics

• Encourage and ensure full team participation in both setting store goals and developing action plans to accomplish goals

• Ensure all cash handling, point of sale system, safety, and operational procedures are performed in an accurate, consistent manner

• Maintain daily, weekly, and quarterly financial reports

• Maintain final accountability for store operations

QUALIFICATIONS

• Possess a professional appearance

• Ability to effectively train, teach, lead, mentor, and hold accountable others

• Excellent communication and interpersonal skills

• Passion for working with people

• Energetic, fast-paced, flexible work style

• Ability to work cooperatively in a team environment

• Strong problem-solving, multi-tasking, and administrative capacity

• Ability to anticipate and professionally respond to customer needs and complaints

Disclaimer
The functions and skills described here are general in nature and represent the type of work performed, but they do not constitute an exhaustive list of the duties and responsibilities performed on the job