Manager Client Reporting Jobs in Chicago, IL (NOW HIRING)

Company Description

How You'll Make an Impact

Own strategic delivery and lead a high-performing team - The Team Lead drives complex client initiatives across onboarding, campaign execution, and long-term optimization, while managing and mentoring a team of Client Integrations Engineers. This role leads cross-functionally to deliver scalable solutions that align with client marketing goals and Epsilon's platform capabilities.

Set the standard for service and innovation - The Team Lead is accountable for delivering unparalleled customer service to both clients and internal stakeholders. The role blends engineering, consulting, and leadership - solving high-impact technical challenges, guiding team execution, and contributing to strategic initiatives that advance Epsilon's mission to connect data with outcomes. It reflects Epsilon's core values of accountability, curiosity, and partnership.

Lead visibly, deliver impact - This is a hands-on leadership role. Team Leads engage directly with clients and internal stakeholders from day one, driving outcomes across the client lifecycle while shaping how teams operate through process improvements and platform innovation.

Click here to view how Epsilon transforms marketing with 1 View, 1 Vision, 1 Voice.

What You'll Achieve

• Manage and mentor multiple direct reports, ensuring quality and efficiency of output while serving as the primary point of escalation
• Set team standards for client support, technical excellence, and cross-functional service
• Act as the technical subject matter expert and client liaison, collaborating with internal teams to drive execution and delivery of key initiatives
• Identify and lead enhancement opportunities that support client marketing goals and anticipate future needs
• Integrate marketers into the Epsilon system by designing, developing, and testing technical solutions; maintain client-specific codebases for campaigns
• Direct the team in developing strategic solutions for client marketing needs
• Advise account teams and clients on platform features and campaign setup options
• Provide relevant, timely, and concise updates to senior leadership
• Build product knowledge to understand and communicate revenue impact of configuration options

Who You Are

• Proven ability to manage and mentor direct reports while maintaining technical excellence
• Strong leadership and communication skills; able to set standards and guide cross-functional collaboration
• Deep understanding of web technologies, SQL, and JavaScript with ability to direct technical strategy
• Experience advising clients and internal teams on platform features and campaign setup
• Familiarity with scripting and automation tools to support team efficiency
• Background in digital marketing and consulting, with a focus on scalable client solutions

Experience and Education

• 7+ Years of experience in a Technical Role
• 5+ years of experience in digital marketing technology
• 3+ years leadership experience
• Bachelor's degree in computer science, MIS or related field, or equivalent experience

Additional Information

When You Join Us, We'll Create Something EPIC TogetherEpsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we've provided marketers from the world's leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon's comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.

Our pillars aren't just words. They're how we show up every day.

• People centricity: We focus on employee well-being in an environment where colleagues truly care about each other.
• Collaboration: We work together, support one another, and collectively achieve goals.
• Growth: There are endless opportunities for growth through learning, development and career advancement.
• Innovation: We drive progress through cutting-edge solutions and forward-thinking approaches.
• Flexibility: We've created a balance between work and personal life, and we encourage adaptability to solve problems creatively.

Our values guide us to create value for our clients, our people and consumers.

• Act with integrity
• Work together to win together
• Innovate with purpose
• Respect all voices
• Empower with accountability

These pillars and values are our foundation-shaping our culture, guiding our decisions, and uniting us in common purpose.

Because You Matter

As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first.  Our benefits encompass a wide range of offerings, including but not limited to the following:  

• Time to Recharge: Flexible time off (FTO), 15 paid holidays
• Time to Recover: Paid sick time  
• Family Well-Being: Parental/new child leave, childcare & elder care assistance, adoption assistance  
• Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling  

Epsilon benefits are subject to eligibility requirements and other terms. 

Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to LeaveofAbsence@epsilon.com to request an accommodation.

For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.

#LI-KN1  Compensation Range: USD $98,000.00 - USD $182,000.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 9/11/2026.Employment Type: FULL_TIME