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Manager Client Implementation Jobs in Columbia, SC

CYNET SYSTEMS

Rsa Archer Administrator

Columbia, SC · On-site

$67 - $72/hr

The RSA Archer Administrator will be responsible for customizing client implementation of RSA ... Owning technical issues, problem resolution, and request management. * Provisioning of Archer local ...

Franklin Covey

Client Partner - Education

Columbia, SC · On-site

$105/hr

Managing Director Location: Remote - Anywhere in the contiguous US Role Specifics: This position is ... Partner with coaches, implementation, and retention teams to support deal transitions and surface ...

Pwc

Zuora - Solution Architect - Manager

Columbia, SC

$99K - $232K/yr

Industry/Sector Not Applicable Specialism Oracle Management Level Manager & Summary At PwC, our ... These individuals analyse client needs, implement software solutions, and provide training and ...

Pwc

Oracle Cloud Finance - Manager

Columbia, SC

$99K - $232K/yr

As a Manager, you will lead teams and manage client accounts, focusing on strategic planning and ... implementing Oracle Financials: GL, AP, Expenses, CM, AR, Project Costing, Project Billing, Grants ...

Infojini Inc

Project manager

Columbia, SC

Serve as a bridge between the project leadership team, project steering committee, executive management, client services vendor (CSV) and implementation vendor. Ensure timely completion of ...

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All JobsClient Implementation JobsManager Client Implementation JobsManager Client Implementation Jobs in Columbia, SC

Manager Client Implementation information

See Columbia, SC salary details

$36.1K

$95.8K

$155.4K

How much do manager client implementation jobs pay per year?

As of Aug 22, 2026, the average yearly pay for manager client implementation in Columbia, SC is $95,769.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,800.00 and $111,900.00 per year, depending on experience, location, and employer.

What does a Manager Client Implementation do?

A Manager Client Implementation oversees the onboarding and integration of new clients into a company’s products or services. They coordinate cross-functional teams, manage project timelines, and ensure all client requirements are met for a smooth transition. Their role is crucial in building strong client relationships, addressing any issues that arise during the implementation process, and ensuring customer satisfaction. Typically, they act as the main point of contact between the client and internal departments throughout the implementation lifecycle.

What are the key skills and qualifications needed to thrive as a Manager Client Implementation?

To excel as a Manager Client Implementation, you need strong project management expertise, a background in business or information technology, and proven experience leading implementation projects. Familiarity with CRM software, project management tools like Asana or Microsoft Project, and relevant certifications such as PMP are highly valued. Exceptional communication, problem-solving, and stakeholder management skills help you navigate client expectations and cross-functional team dynamics. These abilities are crucial for delivering successful client onboarding and implementation outcomes on time and within scope.

What are some common challenges faced by a Manager Client Implementation during the onboarding of new clients?

A Manager Client Implementation often encounters challenges such as aligning client expectations with project deliverables, managing multiple stakeholders with varying priorities, and navigating complex technical integrations. Additionally, coordinating cross-functional teams and ensuring clear communication throughout the onboarding process are critical for success. Proactively addressing these challenges by setting clear timelines, maintaining transparency, and fostering strong relationships with both internal teams and clients can lead to smoother implementations.

What is the difference between Manager Client Implementation vs Client Success Manager?

AspectManager Client ImplementationClient Success Manager
Primary FocusImplementing solutions, onboarding clients, project managementEnsuring client satisfaction, retention, and ongoing support
Required SkillsTechnical knowledge, project management, communicationCustomer relationship management, communication, problem-solving
Work EnvironmentProject-based, cross-functional teams, technical settingsCustomer-facing, account management, support teams
CertificationsRelevant technical or project management certificationsCustomer service or success certifications often preferred

The Manager Client Implementation primarily focuses on onboarding and implementing solutions for clients, ensuring technical and project milestones are met. In contrast, a Client Success Manager emphasizes maintaining ongoing client relationships, ensuring satisfaction, and fostering retention. Both roles require strong communication skills but differ in their core responsibilities and daily activities.

What are the most commonly searched types of Client Implementation jobs in Columbia, SC?

The most popular types of Client Implementation jobs in Columbia, SC are:

Manager Client Implementation jobs near you

Client Service Manager

SPS North America

West Columbia, SC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Location: West Columbia
Job Type: Full-Time
Position Summary
We are seeking an experienced Client Service Manager to lead daily operations supporting mail services, logistics, indexing, imaging, records management, and workplace experience. This leadership role is responsible for driving operational excellence by managing production teams, ensuring contractual service levels are achieved, fostering a culture of accountability, and delivering an exceptional client experience.
The ideal candidate is a hands-on operations leader with strong people management skills, a continuous improvement mindset, and the ability to manage high-volume production environments while building high-performing teams. This role serves as the primary escalation point for operational issues and partners closely with clients and internal stakeholders to ensure service excellence.
Key Responsibilities
Operations Leadership
  • Lead and manage the daily operations of mail, logistics, indexing, imaging, and records management services.
  • Provide leadership and direction to production staff to ensure daily operational goals, quality standards, and service level agreements (SLAs) are consistently achieved.
  • Manage workflow, staffing, and resource allocation to maximize productivity and operational efficiency.
  • Monitor operational performance, turnaround times, and productivity metrics while identifying opportunities for continuous improvement.
  • Ensure compliance with company policies, client requirements, and operational procedures.

Team Leadership & Development
  • Lead, coach, mentor, and develop supervisors and production staff to build a high-performing team.
  • Establish clear performance expectations and hold employees accountable for operational results.
  • Conduct regular performance evaluations, provide coaching, and implement development plans.
  • Lead weekly team meetings and operational huddles to communicate priorities, recognize achievements, and drive engagement.
  • Develop succession plans and cultivate future leaders within the organization.
  • Foster a culture of accountability, collaboration, innovation, and continuous improvement.

Client Service & Continuous Improvement
  • Serve as the primary escalation point for client service issues and operational concerns.
  • Build strong relationships with clients by delivering exceptional service and proactively resolving issues.
  • Drive continuous improvement initiatives that enhance quality, efficiency, and customer satisfaction.
  • Lead operational change initiatives that improve business processes and support organizational growth.
  • Take ownership of achieving contractual commitments, operational KPIs, and financial objectives.

Process & Quality Management
  • Maintain and update operational documentation, standard operating procedures (SOPs), and process workflows.
  • Ensure compliance with quality standards, regulatory requirements, and internal controls.
  • Conduct root cause analysis and incident investigations to identify corrective and preventive actions.
  • Participate in regression testing and validation activities following system enhancements or operational changes.
  • Support new client implementations and operational transitions as required.

Required Qualifications
  • Minimum 5 years of operations leadership experience in a supervisory, management, or similar leadership role.
  • Experience managing high-volume production, mail services, logistics, records management, financial operations, or business process outsourcing environments.
  • Proven ability to lead, coach, and develop high-performing teams.
  • Strong understanding of SLA management, quality assurance, productivity metrics, and continuous improvement methodologies and comfort building and participating in Quarterly Business Reviews.
  • Experience managing employee performance, conflict resolution, and team development.
  • Strong analytical, organizational, and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Proficiency with Microsoft Office Suite, including Excel, Outlook, PowerPoint, and Power BI.
  • Ability to work flexible schedules, including weekends and holidays, to support client processing requirements.
  • Ability to lift up to 40 pounds.

Preferred Qualifications
  • Experience within financial services, document processing, records management, mail operations, business process outsourcing (BPO), or workplace experience environments.
  • Experience with imaging, document management, workflow, and tracking software.
  • Knowledge of network systems, business applications, and production support environments.
  • Experience supporting system implementations, process improvements, or new business transitions.
  • Lean, Six Sigma, or continuous improvement experience is a plus.

Core Competencies
  • Operations Leadership
  • Client Relationship Management
  • Team Leadership & Employee Development
  • Performance Management
  • Continuous Improvement
  • Change Management
  • SLA & KPI Management
  • Production & Workflow Management
  • Quality Assurance
  • Problem Solving & Root Cause Analysis
  • Process Documentation
  • Communication & Collaboration
  • Accountability & Results Orientation

Why Join Us?
This is an excellent opportunity to join a dynamic organization where you'll play a key leadership role in driving operational excellence, developing high-performing teams, and delivering exceptional client service. You'll have the opportunity to influence process improvements, lead change initiatives, and make a meaningful impact on business performance while supporting a collaborative and customer-focused culture.
Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
WHAT WE OFFER
  • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
  • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
  • We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
  • Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
  • Bonuses: Are available for employee and client referrals for current employees.
  • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
    • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS
SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.
Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only:We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

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