Manager Client Implementation Jobs in Massachusetts

Pay Grade: 13 

Salary: $90,000 - $100,000

Other Forms of Compensation:  

This role is remote. 

With people as our core and a deep commitment to exceptional hospitality, CCL Hospitality Group has a philosophy rooted in caring for the individuals who care for our guests. Our most significant competitive advantage is our team members. We constantly strive to strengthen our service culture. Every team member knows they matter and owns a stake in our success, delivering hospitality excellence.

With four distinct operating companies - Morrison Living, Unidine, Coreworks, and The Hub, we are shaping the industry's future leaders with a culture of service focused on elevated hospitality for community living across the country. Join us and discover how we drive mutual success that leaves lasting impressions.

Role Overview

The Manager, Client Engagement, is responsible for activating strategic account plans - helping ensure roadmaps established with clients and Operations translate into coordinated action, measurable value, and sustained momentum. Serving as the connector between client strategy, Operations, and CCL support resources, this role coordinates the people and resources needed to deliver against account priorities, tracks commitments, addresses barriers, and maintains accountability across workstreams.

Primary Areas of Focus

• Strategic account plan activation and value delivery
• Cross-functional resource coordination
• Progress tracking, accountability, and barrier resolution
• Retention, proposal, and recompete support
• Strategy session, SWOT, and SBR preparation and follow-through

Key Responsibilities

Strategic Account Activation & Value Delivery

• Translate strategic account priorities and recommendations into actionable work plans.
• Coordinate implementation of client roadmaps and strategic initiatives.
• Connect operators with the appropriate CCL and Compass resources to advance account objectives.
• Track milestones, deliverables, commitments, and outcomes across workstreams.
• Identify and escalate barriers, coordinate solutions, and maintain momentum.
• Help capture and communicate the value delivered through strategic initiatives.

Client Engagement & Strategy Support

• Support preparation for client strategy sessions, SWOTs, SBRs, and account planning meetings.
• Develop and maintain strategic account plans, roadmaps, and follow-through activities.
• Coordinate stakeholder engagement across client, Operations, and support teams.
• Support implementation of recommendations generated through account reviews and strategy sessions.

Proposal Development & Retention Support

• Partner with CCS Proposal Services on retention efforts, recompetes, and strategic account proposals.
• Coordinate contributions from Operations, Finance, Culinary, Marketing, E15, The Hub, and other support teams.
• Gather client insights, success stories, references, and supporting documentation.
• Track timelines and support submission readiness, client presentations, and executive summaries.

Cross-Functional Coordination

• Maintain project plans, action trackers, status updates, meeting notes, and project records.
• Facilitate recurring meetings and coordinate communication across stakeholders.
• Engage subject matter experts and coordinate implementation support.
• Maintain accurate Salesforce activity and records to support visibility and compliance.

Qualifications & Experience

• 3+ years of experience in client success/retention, sales/business development, project management, consulting in in hospitality, senior living, foodservice or related service-based industries.
• Strong project management skills with the ability to coordinate multiple stakeholders, workstreams, timelines, and deliverables.
• Excellent PowerPoint and written communication skills, with the ability to develop polished, client-ready presentations and materials.
• Highly organized, detail-oriented, and able to manage multiple priorities with strong follow-through.
• Strong interpersonal skills and professionalism when working with operators, senior leaders, clients, and cross-functional teams.
• Proficiency with Microsoft Office; experience with Salesforce, Smartsheet, or similar tools preferred.

Apply to CCL today!

CCL is a member of Compass Group USA

Click here to Learn More about the Compass Story

Associates at CCL are offered many fantastic benefits. 

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_CCL.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ 

Applications are accepted on an ongoing basis.

CCL maintains a drug-free workplace.

Req ID: 1569682

CCL Hospitality Group

Caitlin Pham

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