1

Manager Client Implementation Jobs in Massachusetts

next page

Showing results 1-20

Manager Client Implementation information

What is the difference between Manager Client Implementation vs Client Success Manager?

AspectManager Client ImplementationClient Success Manager
Primary FocusImplementing solutions, onboarding clients, project managementEnsuring client satisfaction, retention, and ongoing support
Required SkillsTechnical knowledge, project management, communicationCustomer relationship management, communication, problem-solving
Work EnvironmentProject-based, cross-functional teams, technical settingsCustomer-facing, account management, support teams
CertificationsRelevant technical or project management certificationsCustomer service or success certifications often preferred

The Manager Client Implementation primarily focuses on onboarding and implementing solutions for clients, ensuring technical and project milestones are met. In contrast, a Client Success Manager emphasizes maintaining ongoing client relationships, ensuring satisfaction, and fostering retention. Both roles require strong communication skills but differ in their core responsibilities and daily activities.

What does a Manager Client Implementation do?

A Manager Client Implementation oversees the onboarding and integration of new clients into a company’s products or services. They coordinate cross-functional teams, manage project timelines, and ensure all client requirements are met for a smooth transition. Their role is crucial in building strong client relationships, addressing any issues that arise during the implementation process, and ensuring customer satisfaction. Typically, they act as the main point of contact between the client and internal departments throughout the implementation lifecycle.

What are the key skills and qualifications needed to thrive as a Manager Client Implementation, and why are they important?

To excel as a Manager Client Implementation, you need strong project management expertise, a background in business or information technology, and proven experience leading implementation projects. Familiarity with CRM software, project management tools like Asana or Microsoft Project, and relevant certifications such as PMP are highly valued. Exceptional communication, problem-solving, and stakeholder management skills help you navigate client expectations and cross-functional team dynamics. These abilities are crucial for delivering successful client onboarding and implementation outcomes on time and within scope.

What are some common challenges faced by a Manager Client Implementation during the onboarding of new clients?

A Manager Client Implementation often encounters challenges such as aligning client expectations with project deliverables, managing multiple stakeholders with varying priorities, and navigating complex technical integrations. Additionally, coordinating cross-functional teams and ensuring clear communication throughout the onboarding process are critical for success. Proactively addressing these challenges by setting clear timelines, maintaining transparency, and fostering strong relationships with both internal teams and clients can lead to smoother implementations.
What are the most commonly searched types of Client Implementation jobs in Massachusetts? The most popular types of Client Implementation jobs in Massachusetts are:
What cities in Massachusetts are hiring for Manager Client Implementation jobs? Cities in Massachusetts with the most Manager Client Implementation job openings:

$73K - $111K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago


Job description

Company Description

Publicis Groupe is a global leader in communication and is positioned at every step of the value chain, from consulting to execution, combining marketing transformation and digital business transformation. Through a unified and fluid organization, Publicis Groupe partners with its clients across communication, media, data and technology to ensure access to the full breadth of capabilities in every market. Present in over 100 countries, Publicis Groupe employs around 103,000 professionals.

Overview

This is a Financial role based in the Boston, Massachusetts office 3 days a week.

The Manager, Client Reporting role is a Financial business partner to Publicis Agencies client teams reporting to the Associate Director, Client Reporting. Independently driving reporting for client related finance matters including Revenue Recognition, client deliverable tracking, staff utilization tracking and client profitability analysis and reporting. Leveraging data, with an eye for detail, to inform management of business trajectory in order to make business decisions.

Responsibilities

Client Reporting

Work closely with Client Partner/Client Services to manage client opportunity pipeline

Work with Delivery & Client services to manage weekly client forecast

Work with PM leads to develop fee pricing proposals for portfolio of clients in partnership with Client Lead team (annual

retainer and incremental projects)

Prepare and review reports to ensure they meet reporting requirements per client/Agency agreement.

Assist in developing financial and billing terms for client contracts. Review contracts in conjunction with Client Finance &

Agency Finance Director.

Calculate Revenue Recognition during month end close, ensuring that it is being compiled based on contractual terms with the client. While additionally ensuring all revenue is recorded in compliance with revenue recognition guidelines, and

managing PE for audit backup.

Client Profitability

Partner with FP&A team to prepare client profitability reporting on a monthly basis

Work closely with Client Finance Director and client teams to analyze issues and identify opportunities for improvement

Partner with client teams to implement profitability improvement strategies

Client Forecasts

Partner with Agency Finance Team and Client Account Team to develop annual client plan as well as plans for rolling

forecasts

Assist Associate Director/Director in the development of revenue targets for assigned clients

Prepare and review monthly rolling forecasts and ensure forecasts are submitted in accordance with calendar and Groupe requirements in coordination with the Client Finance Director

Other

Manage and track intercompany fee arrangements, assist in developing intercompany agreements and issue related

purchase orders

Partner with client teams on consistent process implementation across all aspects of client related finance matters

Oversee Trade Working Capital for their clients ensuring that management is aware of any issues that may put the agency cashflow at risk

Managing audit requests for both client and external audit

Qualifications

Bachelor's degree in Finance or Accounting

5+ years of work experience considered

Strong technical skills, especially Microsoft Excel (Vlookups, Pivot Tables, etc.)

Preference for local Boston Area Candidates

Experience in SAAS preferred 

Effective communication skills

Experience presenting financial information to non-financial teams

Enjoys working in a fast-paced environment

Excellent organizational, analytical and problem solving skills

Comfortable digging through large volumes of reporting for key operational findings

Ability to maintain and grow positive client relationships

Self-motivation to work independently

Ability to collaborate and work in a team environment

Additional Information

Our Publicis Groupe motto "Viva La Difference" means we're better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

If you require accommodation or assistance with the application or onboarding process specifically, please contact USMSTACompliance@publicis.com. All your information will be kept confidential according to EEO guidelines.

Compensation Range: $73,910 - $111,320 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be November 24th, 2025.

#LI-DE1

 Compensation Range: USD $0.00 - USD $0.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 11/21/2025.Employment Type: OTHER