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Manager Chatter Jobs in Tennessee (NOW HIRING)

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Manager Chatter information

What is a manager chatter?

Manager Chatters are professionals who oversee and facilitate online communication channels, such as chat platforms, within an organization or for customer-facing services. Their primary responsibilities include managing chat teams, ensuring effective customer support, monitoring chat quality, and implementing best practices for real-time communication. They may also analyze chat data for performance improvement and collaborate with other departments to optimize workflows. This role is vital in organizations that rely heavily on digital customer interaction and support.

What are the key skills and qualifications needed to thrive as a manager chatter, and why are they important?

To thrive as a Manager, you need strong leadership, organizational, and decision-making skills, typically supported by a degree in business or a related field and relevant management experience. Familiarity with project management software, budgeting tools, and performance evaluation systems is often required. Excellent communication, conflict resolution, and team-building abilities set outstanding managers apart. These skills and qualities are crucial for effectively guiding teams, achieving organizational goals, and fostering a productive work environment.

How does a manager chatter facilitate effective communication and collaboration across teams within an organization?

A Manager of Chatter plays a crucial role in ensuring that communication flows smoothly across different departments by overseeing the implementation and usage of the Salesforce Chatter platform. They are responsible for setting best practices, moderating discussions, and encouraging meaningful engagement among team members. This role often involves training staff, monitoring the effectiveness of communication channels, and collaborating with IT and leadership to align Chatter usage with organizational goals. By fostering an open and collaborative environment, the Manager helps teams share knowledge efficiently and stay connected on projects.

What is the difference between Manager Chatter vs Customer Service Representative?

AspectManager ChatterCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; experience in communication rolesHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice or remote, team communication platformsCall centers, retail, or office settings
Employer & Industry UsageUsed in corporate communication, internal teamsUsed across retail, telecom, hospitality, and more
Common Search & ComparisonYesYes

Manager Chatter and Customer Service Representative roles both involve communication skills, but Manager Chatter typically focuses on internal team interactions and management communication, while Customer Service Representatives handle direct customer inquiries and support. The roles share similar credentials and work environments but differ in their primary audience and responsibilities.

What are the most commonly searched types of Chatter jobs in Tennessee?

The most popular types of Chatter jobs in Tennessee are:

What are popular job titles related to Manager Chatter jobs in Tennessee?

For Manager Chatter jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Manager Chatter jobs in Tennessee look for?

The top searched job categories for Manager Chatter jobs in Tennessee are:

Manager Chatter jobs near you

Customer Service | Customer Account Resolution Specialist

Wesley Group

Franklin, TN • On-site

$50K/yr

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Elevate your career with a 2020 INC 500 company offering a competitive salary + 401k match + health benefits + extra paid time off, and more!
Wesley Financial Group is hiring for the Customer Service | Customer Account Resolution Specialist position at a starting salary of $50k + additional earning incentives.
...you're likely asking yourself, "What in the world is a Customer Service | Customer Account Resolution Specialist?!"
Wesley Financial Group is the leading name in helping timeshare owners get out from under their timeshares. In the 12+ years we've been in business, we've created a tidal wave of excitement from timeshare owners needing help, and we're looking for a new trusted Resolution Specialist to help the families we serve!
What is a Customer Service | Resolution Specialist?
Think of yourself as your client's champion. As a Resolution Specialist at Wesley Financial Group, you'll walk alongside clients through every step of the timeshare cancellation process - setting expectations, building strategy, and making sure they never feel like they're navigating it alone. Your mission is simple: deliver an exceptional experience from start to finish while guiding each case toward a successful resolution.
Never canceled a timeshare before? That's perfectly fine - we don't expect you to walk in with that expertise. What we do expect is someone who's organized, motivated, and genuinely energized by helping people. If you're a natural problem-solver with patience to spare and a team-first attitude, you'll fit right in.
Important: This is an in-office position at our Franklin, TN headquarters. Candidates must live within 60 miles of Franklin, TN.
What You'll Do

  • Be your client's advocate - Actively guide clients through the timeshare termination process, keeping communication clear and expectations realistic at every stage
  • Make the complex feel simple - Ensure clients fully understand each step and action being taken on their behalf throughout the dispute
  • Build tailored strategies - Draft client-specific action plans designed to move each case toward successful timeshare ownership termination
  • Keep response times tight - Reply to all client communication within department standards, and address every piece of client feedback within 24 hours with updates posted through chatter threads
  • Maintain pristine records - Keep all client files in Salesforce accurate, current, and thoroughly documented
  • Communicate with consistency and professionalism - Whether it's email, phone, or mail, every touchpoint should reflect the same polished, caring standard
  • Elevate the team around you - Help foster a culture of accountability, efficiency, idea sharing, and a "we can always be better" mindset
  • Stay ahead of the industry - Be a go-to resource for timeshare industry updates, trends, and general knowledge
  • Jump in wherever you're needed - No task is beneath you; if something needs doing, you're ready to help
What You Bring
  • 2+ years of standout customer service and account management experience - this is a must
  • Exceptional organizational skills - You keep everything in order without being reminded
  • Sharp problem-solving instincts - When a challenge shows up, you don't freeze; you figure it out
  • A results-driven approach - You measure success by outcomes and hold yourself to a high bar
  • Attention to detail that doesn't quit - Accuracy matters to you, every single time
  • Flexibility and adaptability - You're energized by change, not threatened by it
  • Integrity that stands on its own - You do the right thing even when nobody's watching
  • A collaborative, team-first mindset - You make the people around you better
  • Strong work ethic and efficiency - You know how to work hard and work smart
Preferred Experience
  • Salesforce - Familiarity with managing client records and workflows
  • Customer Service - A background in client-facing roles where experience mattered
  • Google Workspace / Microsoft Office - Comfortable working across everyday business tools
New Employees Receive:
  • A MacBook for your work tasks, which means you'll enjoy a seamless and efficient work experience, aiming to reduce your stress associated with technical issues.
  • A weekly pay schedule to ensure you have a reliable, steady income, which means you can confidently manage your personal budget and financial obligations.
  • A 401k program that includes a company match, which means your retirement savings get a significant boost, helping you achieve your long-term financial goals quicker.
  • An employer-funded Health Savings Account (HSA) along with comprehensive Medical, Dental, and Vision Insurance, which means both your immediate and future healthcare needs are covered, reducing your financial stress related to health.
  • 9 paid holidays, which means more time to recharge and be with loved ones, enhancing your overall job satisfaction and work-life balance.
  • Access to our office's health and wellness facilities such as the fitness center and natural courtyard, which means you can easily incorporate fitness and relaxation into your workday, promoting a healthier, more balanced lifestyle.
  • A unique culture featuring food trucks, lounge areas, and (occasional) foosball tournaments, which means a vibrant and collaborative work atmosphere, providing an opportunity for you to build meaningful relationships and have fun while working.
  • Continuous coaching from industry professionals, which means you're set up for career advancement and personal growth, keeping you competitive in your chosen field.
Wesley Financial Group proudly promotes from within the organization. This practice is one factor that has led to a culture we are proud of.
Why Wesley?
Wesley Financial Group, LLC has been in business for over 10 years. We are a 200+ employee company with a platinum rating through Dun & Bradstreet and were ranked on INC 500 in 2020 as the 203rd fastest-growing privately held company in the U.S.
We've won over 75 business awards since 2020, including:
  • 2024 - Great Place to Work Certified
  • 2023 Great Place To Work Certified
  • 2023 Business Intelligence Group - Excellence in Sales & Marketing
  • 2022 Inc. 5000 Fastest Growing Company
  • 2021 Gold Stevie Award - Fastest Growing Company
  • 2021 Fortune Magazine - Best Workplaces for Women
  • 2021 Nashville Business Journal - Best Places to Work
  • 2021 CEO Views - Top 50 Best Companies of the Year
  • 2020-21 Inc. 500 Fastest Growing Company
  • 2020 Fortune Magazine - Best Places Workplaces Millennials
  • 2020 Business Intelligence Group - Best Places to Work

Aside from business accolades, Wesley Financial Group is strongly dedicated to giving back to the community. Through donations and volunteer work, we always strive to help others whether through our services or through our charitable work.
Wesley is an Equal Opportunity Employer. We verify employment eligibility for all new hires using E-Verify.
Monday - Thursday, 9am - 5pm and Friday, 9am - 3pm. Fridays are earned work-from-home days.

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