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Manager Center Jobs in Michigan (NOW HIRING)

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Manager Center information

What is a manager center?

Manager Center jobs typically refer to roles where individuals oversee the operations and performance of a specific department, team, or business unit within an organization. These managers are responsible for supervising staff, setting goals, implementing policies, and ensuring efficient workflows. They also play a key role in decision-making, resource allocation, and maintaining communication between upper management and employees. The exact duties can vary depending on the industry and the size of the center or department.

What are some common challenges a manager center might face when leading a diverse team in a fast-paced environment?

As a Manager Center, one of the main challenges is balancing the needs of a diverse team while maintaining high service standards and meeting performance goals. You may encounter situations where team members have varying skill levels, communication styles, or work habits, requiring strong interpersonal and conflict resolution skills. Additionally, adapting quickly to changing organizational priorities and ensuring that your team stays motivated and aligned can be demanding. Regular coaching, clear communication, and fostering an inclusive environment are key strategies to overcome these challenges and drive team success.

What are the key skills and qualifications needed to thrive as a manager center, and why are they important?

To thrive as a Manager Center, you need strong leadership abilities, operational management experience, and a relevant degree such as business administration. Familiarity with CRM platforms, workforce management systems, and reporting tools is often required. Excellent communication, problem-solving, and team-building skills help foster a productive and motivated work environment. These competencies are crucial for optimizing center performance, ensuring customer satisfaction, and achieving organizational goals.

What is the difference between Manager Center vs Operations Manager?

AspectManager CenterOperations Manager
Required CredentialsBachelor's degree, industry-specific certificationsBachelor's degree, often certifications in management or operations
Work EnvironmentCorporate offices, customer service centersManufacturing, logistics, or service industries
Employer & Industry UsageUsed in customer service, tech, and corporate sectorsCommon in manufacturing, logistics, and service industries
Search & Comparison IntentPeople comparing managerial roles in customer service or support centersIndividuals exploring operational leadership roles

The Manager Center typically focuses on overseeing customer service or support teams within a corporate environment, emphasizing team management and client relations. Operations Managers generally handle broader operational functions, process improvements, and logistics within industries like manufacturing or logistics. While both roles require leadership skills and relevant certifications, their focus areas and industry applications differ, making the comparison useful for those exploring managerial career paths in different sectors.

What does a manager center do?

A manager center typically refers to a centralized platform or role where managers oversee team activities, monitor performance, and coordinate resources. It involves tasks such as planning, communication, and using management tools to ensure organizational goals are met efficiently.

What are the most commonly searched types of Center jobs in Michigan?

The most popular types of Center jobs in Michigan are:

What cities in Michigan are hiring for Manager Center jobs?

Cities in Michigan with the most Manager Center job openings:

Manager Center jobs near you
Infographic showing various Manager Center job openings in Michigan as of August 2026, with employment types broken down into 82% Full Time, 13% Part Time, 2% Temporary, 2% Contract, and 1% Nights. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution.

Sr. Contact Center Manager

Portage, MI

Kalsee Credit Union
Commercial Banking • 51 - 200 employees
Learn more about Kalsee Credit Unionexternal

Full-time

Posted 25 days ago

Job description

Description

The Sr. Contact Center Manager is responsible for overseeing and managing the overall performance and strategic direction of the Contact Center. This role will lead managers and frontline team members within the department to ensure the delivery of exceptional member service and operational excellence. The Sr. Contact Center Manager will develop and implement strategies to enhance member satisfaction, optimize processes, and drive performance improvements. Additionally, this role will collaborate with senior leadership to align Contact Center initiatives with broader company goals and foster a culture of continuous improvement, engagement, and high performance. 

  • Provide strategic direction and leadership to the Contact Center Managers and frontline employees
  • Foster a positive, inclusive, performance-driven culture 
  • Develop and implement long-term strategies to achieve operational goals and enhance member satisfaction
  • Align Contact Center objectives with overall company strategy and vision
  • Monitor and analyze key performance metrics to ensure the Contact Center meets or exceeds service standards
  • Identify areas for improvement and implement performance enhancement initiatives
  • Mentor and develop managers and frontline staff, providing routine check-ins, monthly coaching, training, and career development opportunities
  • Evaluate and implement technology solutions to enhance Contact Center operations, polices, procedures, improve workflows and member interactions
  • Collaborate with other departments to ensure seamless member interactions and share insights for business improvement
  • Communicate effectively to senior leadership, providing regular updates on Contact Center performance and strategic initiatives.
  • Stay informed about industry trends and best practices to enhance Contact Center operations and strategies
  • Conduct performance evaluations and manage performance improvement plans as needed
  • Foster a positive organization culture that promotes diversity, equity, and inclusion and promote engagement based on the GALLUP definition and measurement for employee engagement.
  • Review all activities for compliance with Bank Secrecy Act/ Anti-Money Laundering/ Office of Foreign Assets Control regulations and participate in annual training as required by the BSA/OFAC Compliance Officer.
  • Perform other related duties as assigned.




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Requirements

A bachelor's degree is preferred. Must have a minimum of 5 years of experience in Contact Center operations or a member service management role at a financial institution and at least 2 years' experience in a leadership role, overseeing teams and managers. Time spent in a lending and/or sales role with understanding of lending/sales processes and strategies is highly preferred. Familiarity with Contact Center technologies, and performance analytics tools is required along with an understanding of industry best practices, emerging trends, and compliance regulations. Experience with all or some of the following preferred: Glia, Sync-1, CU*Answers, Quick Assist, Hyosung ITMs. 

  • Strong listening and communication skills (oral & written)
  • Strong ability to lead, motivate, and manage a diverse team to achieve goals and foster a collaborative work environment
  • Deep understanding of member needs and a commitment to delivering outstanding member experiences
  • Ability to develop and implement long-term strategies aligned with company objectives and member service excellence
  • Strong problem-solving skills to address challenges and implement effective solutions promptly
  • Expertise in optimizing processes, improving efficiencies, and managing resources to achieve operational excellence
  • Proficiency in analyzing performance metrics, identifying trends, and making data-driven decisions to improve operations
  • Ability to adapt to changing business needs and handle multiple priorities in a fast-paced environment 
  • Leadership and emotional intelligence
  • High degree of attention to detail
  • Conduct and dress oneself in a professional manner


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