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Manager Case Management Jobs in Boston, MA (NOW HIRING)

TNAA TotalMed RN

Travel RN Case Manager

Boston, MA · On-site

Case Management * Discipline: RN * Duration: 13 weeks * 40 hours per week * Shift: 8 hours, days * Employment Type: Travel We're looking for RN Case managers for an immediate travel nurse opening in ...

Ignite Human Capital

Case Manager - (Hybrid)

Boston, MA · On-site

$70.43 - $112/hr

The role combines sophisticated litigation support with team leadership, client interaction, budget management, and case operations, making it ideal for an experienced paralegal who has led complex ...

Ignite Human Capital

Case Manager - (Hybrid)

Boston, MA · On-site

$125 - $150/hr

The role combines sophisticated litigation support with team leadership, client interaction, budget management, and case operations, making it ideal for an experienced paralegal who has led complex ...

NRG MGMT LLC

Case Manager

Acton, MA

$22 - $28.25/hr

Case Management * Monitors each patient throughout the daily schedule. * Enforces program rules and expectations and reports infractions to the Therapist and Clinical Director. * Monitors patient ...

Wesley Medical Center

RN - Case Management

Boston, MA · On-site

$2.5K/wk

Details Client Name Brigham and Women's Hospital - Mass General Brigham Job Type Travel Offering Nursing Profession RN Specialty Case Management Job ID 38038244 Job Title RN - Case Management Weekly ...

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Manager Case Management information

See Boston, MA salary details

$15

$24

$35

How much do manager case management jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for manager case management in Boston, MA is $24.94, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $26.88 per hour, depending on experience, location, and employer.

What are the roles and responsibilities of a manager case management?

A Manager Case Management oversees a team responsible for coordinating and managing patient care or client services, often within healthcare, social services, or insurance organizations. Their duties include supervising case managers, developing policies and procedures, ensuring compliance with regulations, and improving the quality and efficiency of service delivery. They also analyze outcomes, provide staff training, and collaborate with other departments to ensure comprehensive care. The role requires strong leadership, communication, and organizational skills.

What are the key skills and qualifications needed to thrive as a manager case management?

To thrive as a Manager Case Management, you need a strong background in healthcare management, case management experience, and often a relevant degree such as nursing, social work, or healthcare administration. Familiarity with case management software, electronic health records (EHRs), and certifications like CCM (Certified Case Manager) are typically expected. Leadership, problem-solving, and excellent communication skills distinguish top performers in this role. These skills ensure effective coordination of care, regulatory compliance, and optimal outcomes for both patients and the organization.

What are some common challenges faced by a manager case management, and how can they be addressed?

A Manager of Case Management often encounters challenges such as balancing high caseloads, ensuring compliance with complex regulations, and fostering effective communication between interdisciplinary teams. Addressing these challenges involves developing efficient workflow processes, staying updated on industry standards, and promoting ongoing staff training. Building strong relationships with physicians, social workers, and other healthcare professionals is also essential for successful care coordination and positive patient outcomes.

What is the difference between Manager Case Management vs Case Coordinator?

AspectManager Case ManagementCase Coordinator
CredentialsRN, LCSW, or relevant healthcare certificationsTypically a bachelor's degree in healthcare or social services
Work EnvironmentHealthcare facilities, insurance companies, managed care organizationsHospitals, clinics, social service agencies
ResponsibilitiesOversees case management teams, develops care plans, manages complex casesCoordinates patient care, schedules appointments, assists with documentation

The main difference is that Manager Case Management holds leadership responsibilities, overseeing teams and strategic planning, while Case Coordinators focus on direct patient or client coordination and support tasks. Managers typically require more experience and advanced certifications, whereas Coordinators perform more operational, hands-on roles.

Is being a manager case management a good career?

A manager in case management oversees healthcare or social service teams, coordinating patient or client care and ensuring compliance with regulations. It is a stable career with opportunities for advancement, requiring strong leadership, communication skills, and relevant certifications. The role often involves a mix of administrative and clinical responsibilities and typically offers competitive salaries and benefits.

What are the most commonly searched types of Case Management jobs in Boston, MA?

The most popular types of Case Management jobs in Boston, MA are:

What are popular job titles related to Manager Case Management jobs in Boston, MA?

For Manager Case Management jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Manager Case Management jobs in Boston, MA look for?

The top searched job categories for Manager Case Management jobs in Boston, MA are:

What cities near Boston, MA are hiring for Manager Case Management jobs?

Cities near Boston, MA with the most Manager Case Management job openings:

Manager Case Management jobs near you
Infographic showing various Manager Case Management job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 85% Physical, 3% Hybrid, and 12% Remote job distribution, with an average salary of $51,869 per year, or $24.9 per hour.

RN Manager, Case Management

Blue Cross Blue Shield of Massachusetts

Hingham, MA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Blue Cross Blue Shield of Massachusetts rating

8.7

Company rating: 8.7 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

72nd of 315 rated insurance

Job description

Ready to help us transform healthcare? Bring your true colors to blue.
The Role
The RN Manager will be leading and overseeing a case management/utilization management team, including but not limited to: operations, executing policies and procedures, and provide associate development and performance management. The RN Manager is responsible for monitoring and achieving group metrics, such as cost and risk and ensuring continuous quality and improvements.
The Team
Key Responsibilities:
  • Implement strategic and operational goals for the CM/UM group; implement and monitor supporting plans

  • Oversee the CM/UM group, providing group communications and issue escalation / resolution support

  • Maintain awareness, attitude, knowledge, and skills to work effectively with a culturally and demographically diverse population

  • Serve as a mentor and advisor to CM and UM's as they work through complex or particularly unique cases

  • Become an expert of BCBSMA's products, benefits, healthcare delivery system, accreditation, regulatory requirements, and community resources

  • Interpret, evaluate, and clearly document complex medical information using a directive and focused approach in order to identify relevant and actionable conditions, circumstances, and behaviors

  • Meet deadlines, and deliver expected outcomes with appropriate sense of urgency

  • Build effective relationships internally and externally, in person and virtually, in order to facilitate professional and business goals

  • Effectively negotiate clinical operations environment; Manages clinical and non-clinical resources effectively (e.g., cost, productivity)

  • Maintain knowledge of all clinical areas and specific member population

  • Responsible for staff management and development including, recruiting and rewarding staff, setting performance expectations, and assessing, monitoring, and counseling staff regarding individual performance

  • Articulate performance expectations and establish ongoing training programs for case management associates to achieve these expectations

  • Provide management and direction to ad-hoc projects requested by senior management

  • Track, analyze, interpret, and report regularly to leadership on case management group performance metrics

  • Conduct audits to ensure productivity and performance are meeting or exceeding performance expectations; implement plans to address performance gaps

  • Adherence to program, departmental and organizational performance metrics

  • Foster clinical excellence by promoting and participating in educational opportunities

Key Qualifications:
  • Managing in a Clinical Operations Environment (manages clinical and collaborates with non-clinical resources effectively; facilitates staff and team engagement in and accomplishment of clinical, business, and service goals in order to achieve organizational objectives)

  • Knowledge of specialized subject matter (demonstrates the use of the right resources and application of the correct policies in order to support clinical determinations and administration of benefit based on product, segment, account, and clinical specialty program needs and objectives)

  • Focus (ability to identify and manage to key, high-leverage information, tasks, and events)

  • Consistency (ability to facilitate staff adherence to identified workflows, plan requirements, clinical guidelines, to drive sound, objective decisions)

  • Negotiation (ability to resolve disputes and craft outcomes that address competing interests while achieving business objectives)

  • Call management (ability to structure staff workflows that drive telephone conversations that ensure value in every contact, achieve the desired objectives for placing the call, and are efficient and professional)

  • Clinical Management (ability to design workflows, identify processes, and facilitate consultative discussions that enable team members to conduct clinical assessment, clinical review, and management of an end to end episode of care)

  • Productivity (ability to prioritize and manage assigned workload to accomplish full slate of targeted activities)

  • Comfort and proficiency with the use of computers and technology (ability to navigate computer applications quickly and effectively, key in data proficiently in real time during phone calls, work effectively with the phone system, and quickly learn, and effectively work in, a variety of media)

Education and Experience:
  • Active licensure in Massachusetts is required, appropriate to position (RN, PT, CCM, LICSW, LMHC, BCBA) Licensure in additional states a plus; any restrictions against a license must be disclosed and reviewed.

  • For Registered Nurses Only: A Bachelor's degree in nursing (BSN) is required; Master's degree, preferred.

  • Minimum 3-5 years of RN supervisory and/or management experience, desirable

  • Knowledge in the case management/utilization management process, programs, services, business implications, trends, and policies

  • Critical thinking & problem-solving skills

  • Adaptability, flexibility, and self-discipline

  • Exceptional communication, writing, presentation, and negotiation skills

  • Proficiency with Information Technology systems

  • Bilingual, a plus

Minimum Education Requirements:
High school degree or equivalent required unless otherwise noted above
Location
HinghamTime Type
Full time
Salary Range: $104,580.00 - $127,820.00
The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability.
This job is also eligible for variable pay.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
WHY Blue Cross Blue Shield of MA?
We understand that the confidence gap and imposter syndrome can prevent amazing candidates coming our way, so please don't hesitate to apply. We'd love to hear from you. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. We encourage you to bring us your true colors, , your perspectives, and your experiences. It's in our differences that we will remain relentless in our pursuit to transform healthcare for ALL.
As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting our Company Culture page. If this sounds like something you'd like to be a part of, we'd love to hear from you. You can also join our Talent Community to stay "in the know" on all things Blue.
At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. For more information on how we work and support that work/life balance visit our "How We Work" Page.

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