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BSC Store Operations Level 4 Drive Fed/Academic

Reports to: BSC Store Manager

Supervises: N/A

Summary Statement: The person in this position is responsible for assisting customers with merchandise needs, supporting store operations, maintaining the BSC brand and delivering products to customers while upholding customer service standards. The person in this position will be floating between six locations in the DC/Annapolis area, primarily to the US Naval Academy.

Essential Job Functions

• (Point of Sale) Accurately enter all customer information into the POS system.
• (Point of Sale) Operate POS system to check out all customer purchases, returns or exchanges.
• (Customer Service) Answer telephone calls and welcome customers by greeting them, learning their shopping purpose, and providing customer satisfaction with a friendly, courteous and professional attitude.
• (Customer Service) Identify current and future customer requirements by establishing rapport with potential and current customers and others in a position to understand merchandise requirements.
• (Customer Service) Resolve customer issues, seeking assistance from a manager if needed.
• (Driver / Delivery Support)
  • Safely transport products to and from the store, warehouse, and customer locations.
  • Load and unload merchandise for delivery while ensuring accuracy and care of products.
  • Ensure timely delivery of orders and maintain a professional relationship with customers during deliveries.

Additional Job Functions (Level 4 must add FOUR of the following job functions)

• Order Fulfillment
  • Must be able to fulfill back orders and complete sales transactions in back office.
  • Ensure that fulfillment of the order relieves inventory and increases sales.
  • Works with store personnel to ensure orders are filled in preparation for pickup
• Receiving
  • Must be able to sign, verify, and receive inventory, submitting required paperwork.
  • Accurately In-check inventory being received from vendors.
  • Accurately In-check inventory being received as transfers from other BSC Stores
  • Ensures all stock is organized and located in appropriate storage areas.
  • Other receiving duties as assigned.
• Store Merchandising
  • Maintain a store that looks well stocked and conforms to the BSC Store Standards.
  • Maintain cleanliness of sales floor, restrooms, warehouse, and office space.
  • Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or sales floor.
  • Responsible for all NIS tags.
  • Participate in store inventories, conduct cycle counts, and assist with A to Z shelf organization. (if applicable)
• Shipping
  • Shipping orders to customers, ensuring all paperwork is done and the order is fully executed in the system (D365).
  • Shipping store transfers to other Base Supply Centers.
  • Must understand the shipping process and ensure that items go out in a timely manner.
• Driver
  • Must have a valid driver's license and be insurable through the company's insurance.
  • Load the company vehicle with products for delivery and ensure proper securing of items.
  • Drive the company vehicle to customer locations and unload product safely and efficiently.
  • Maintain cleanliness and basic upkeep of the company vehicle, supplies, and equipment.
  • Pulls products from inventory storage according to the documentation provided.
  • Verify delivery accuracy and obtain required delivery confirmations.
  • Ability to do basic math: add, subtract, multiply, divide, etc.
  • Must be able to lift 60 pounds and carry 40 pounds for minimum of 25 feet.
  • Must be able to bend, walk, stoop, climb and stand for 8 hours per day.
  • Must have basic computer skills.
  • Perform other delivery and transportation duties as needed.

Marginal Job Functions

• Assist other personnel as time and knowledge permit.
• Participate in training and meetings as requested.
• Perform other duties as assigned.

Skills, Knowledge, and Abilities

• Must work professionally as part of a team with other store employees.
• Must be able to comprehend and perform duties using established work and safety procedures.
• Must perform effectively under conditions of fluctuating workloads.
• Must have excellent customer service skills.
• Appearance must be neat, clean and in adherence to the company’s dress code policy.
• Must have a working knowledge of Microsoft Office.
• Must have a Real ID.
• Must have a valid driver’s license and be insurable through the company.
• Must pass a background check. 

Education and Work Experience

• A high school diploma or equivalent is required.
• Training while on the job will be provided.

ISO 5.3 Organizational Roles, Responsibilities and Authorities

IFB employees have the responsibility and authority to ensure to produce first-quality products that meet customer requirements.

EEO Statement

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. IFB Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, and disability or genetics.

Eligible employees are offered a comprehensive benefits package, which may include:
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• Health Insurance: Medical, dental, and vision coverage options
• Paid Time Off (PTO): Vacation, sick time, and paid holidays, in accordance with company policy and applicable state and local laws
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Retirement Plan: 401(k) plan with employer contribution or match, where applicable
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• Life & Disability Insurance with caregiving support
• Critical care and accident coverage.
• Employee Assistance Program (EAP): Confidential resources for employee and family support
• Flexible Spending Accounts (FSA) / Health Savings Account (HSA): Where available
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eligibility, coverage details, and employee contributions are subject to plan terms, may vary by position, and are subject to change.
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