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Manager Blue Cross Customer Service Jobs in Riverside, CA

Emerging Blue Jobs

Customer Service Manager

Chino, CA · On-site

$80K - $85K/yr

The Customer Service Manager is responsible for overseeing the daily operations of the customer ... Collaborate with cross-functional teams (e.g., Sales, Operations, Technical Service) to enhance ...

Bourns, Inc.

Manager Customer Service

Riverside, CA · On-site +1

Maintain customer data, cross-reference databases, and Sales Cloud information to support business ... Experience managing customer-facing processes and service performance metrics. Skills ...

Bourns, Inc.

Manager Customer Service

Riverside, CA · On-site

Maintain customer data, cross-reference databases, and Sales Cloud information to support business ... Experience managing customer-facing processes and service performance metrics. Skills ...

Month2Month

Customer Service Manager

Irvine, CA · On-site

$60K/yr

Manage customer service operations, ensuring seamless booking processes, timely responses, and high ... Collaborate cross-departmentally, streamlining communication and operations for optimal client ...

The Clark Team

Customer Service Manager

Corona, CA · On-site +1

Description The Clark Team is seeking an Associate Customer Service Manager to join our team in the Commercial Real Estate industry. As a full-time employee, you will have the opportunity to work ...

DHL

Customer Service Representative

Bloomington, CA · On-site

$22.50/hr

Customer Service Representtive Shift: 1st Shift- Monday - Friday 5:00am to 1:30pm with potential OT ... Experience using a commercial WMS (warehouse management system) such as JDA (preferred), Blue ...

DPDHL

Customer Service Representative

Bloomington, CA

$22.50/hr

Customer Service Representtive Shift: 1st Shift- Monday - Friday 5:00am to 1:30pm with potential OT ... Experience using a commercial WMS (warehouse management system) such as JDA (preferred), Blue ...

DPDHL

Customer Service Representative

Bloomington, CA · On-site

$22.50/hr

Customer Service Representive 1st Shift Shift: Monday - Friday 8am-4:30pm with potential OT ... Experience using a commercial WMS (warehouse management system) such as JDA (preferred), Blue ...

DHL

Customer Service Representative

Bloomington, CA · On-site

$22.50/hr

Customer Service Representive 1st Shift Shift: Monday - Friday 8am-4:30pm with potential OT ... Experience using a commercial WMS (warehouse management system) such as JDA (preferred), Blue ...

DPDHL

Customer Service Representative

Bloomington, CA · On-site

$22.50/hr

Customer Service Representtive Shift: 1st Shift- Monday - Friday 5:00am to 1:30pm with potential OT ... Experience using a commercial WMS (warehouse management system) such as JDA (preferred), Blue ...

Pronto Gym Service Inc

Be Seen First

Customer Service Admin

Orange, CA · On-site

$19 - $25.25/hr

... and cross-train in other positions as needed Repair Parts Inventory Management * Analyze parts ... Customer Service - Manages difficult or emotional customer situations; Responds promptly to ...

Pronto Gym Service Inc

Be Seen First

Customer Service Admin

Orange, CA · On-site

$19 - $25.25/hr

... and cross-train in other positions as needed Repair Parts Inventory Management * Analyze parts ... Customer Service - Manages difficult or emotional customer situations; Responds promptly to ...

Smart Care

Customer Service Representative

Anaheim, CA · On-site

$21 - $25/hr

Customer Service Agent Location: Anaheim, CA (no relocation available) Rate: $21-25hr Key ... Ability to interface with cross-functional teams and all levels of personnel/management * Strong ...

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All JobsBlue Cross Customer Service JobsManager Blue Cross Customer Service JobsManager Blue Cross Customer Service Jobs in Riverside, CA

Manager Blue Cross Customer Service information

See Riverside, CA salary details

$25.6K

$60.5K

$105.4K

How much do manager blue cross customer service jobs pay per year?

As of Sep 1, 2026, the average yearly pay for manager blue cross customer service in Riverside, CA is $60,508.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,800.00 and $73,000.00 per year, depending on experience, location, and employer.

What does a manager of Blue Cross Customer Service do?

A Manager of Blue Cross Customer Service oversees the daily operations of customer service teams that assist Blue Cross members with their health insurance questions and concerns. They ensure quality service, resolve escalated issues, and monitor staff performance to maintain high satisfaction levels. Additionally, they implement policies and procedures, provide training, and work to improve service processes. The goal is to ensure members have a positive experience and receive timely, accurate information about their health plans.

What are the key skills and qualifications needed to thrive as a manager of Blue Cross Customer Service?

To thrive as a Manager of Blue Cross Customer Service, you need strong leadership ability, in-depth knowledge of health insurance procedures, and a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems, claims processing software, and HIPAA compliance is typically required. Exceptional communication, conflict resolution, and team-building skills help you motivate staff and resolve escalated issues effectively. These capabilities are essential for ensuring efficient operations, regulatory compliance, and high customer satisfaction in a healthcare insurance environment.

What are some common challenges faced by a manager of Blue Cross Customer Service, and how can they effectively address them?

Managers in Blue Cross Customer Service often face challenges such as handling escalated member concerns, ensuring team members stay updated on complex insurance policies, and maintaining high customer satisfaction scores. To address these, it's essential to foster strong communication within the team, provide regular training on policy updates, and implement clear processes for escalation management. Successful managers also promote a supportive work environment where feedback and continuous improvement are encouraged. By balancing operational efficiency with empathy for both customers and staff, managers can navigate these challenges effectively.

What is the difference between Manager Blue Cross Customer Service vs Customer Service Representative Blue Cross?

AspectManager Blue Cross Customer ServiceCustomer Service Representative Blue Cross
CredentialsHigh school diploma, leadership experience, possibly management certificationsHigh school diploma or equivalent, customer service training
Work EnvironmentSupervisory role, overseeing teams, administrative tasksFrontline customer interaction, call centers or offices
Employer & Industry UsageHealth insurance companies, insurance industryHealth insurance companies, insurance industry
Common Search & ComparisonLeadership, management, team oversightCustomer support, service skills, direct client interaction

The main difference between Manager Blue Cross Customer Service and Customer Service Representative Blue Cross lies in responsibilities and experience. Managers oversee teams and handle administrative tasks, requiring leadership skills and experience. Customer Service Representatives focus on direct customer interactions, providing support and information. Both roles are essential in the health insurance industry, but they differ in scope and level of responsibility.

What are the most commonly searched types of Blue Cross Customer Service jobs in Riverside, CA?

The most popular types of Blue Cross Customer Service jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Manager Blue Cross Customer Service jobs?

Cities near Riverside, CA with the most Manager Blue Cross Customer Service job openings:

Manager Blue Cross Customer Service jobs near you

Customer Service Manager

Emerging Blue Jobs

Chino, CA • On-site

$80K - $85K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted 25 days ago

Job description

Position Summary:
The Customer Service Manager is responsible for overseeing the daily operations of the customer service department. This role ensures that customers receive outstanding service by managing a high-performing team, implementing efficient processes, and identifying opportunities for improvement.
Key Responsibilities:
  • Handle escalated customer issues and resolve conflicts professionally 
  • Design and implement customer service policies, procedures, and standards 
  • Collaborate with cross-functional teams (e.g., Sales, Operations, Technical Service) to enhance customer experience 
  • Maintain a deep understanding of products/services to effectively support the team and customers 
  • Identify areas for improvement and drive continuous improvement initiatives 
  • Maintain customer data in SAP, including pricing
Qualifications:
  • Bachelor’s degree in Business, Communications, or related field (or equivalent experience) 
  • 3–5 years of experience in customer service, with at least 2 years in a leadership role 
  • Strong leadership, coaching, and team-building skills 
  • Excellent communication and conflict resolution skills 
Preferred Qualifications:
  • SAP Experience a plus
  • Hubspot experience a plus
What We Offer:
  • Competitive salary and performance-based bonuses 
  • Health, dental, and vision insurance 
  • Paid time off and holidays 

Salary range $80,000-$85,000