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Manager Blue Cross Customer Service Jobs in Riverside, CA

KFC

Customer Service

Yucaipa, CA · On-site

$20 - $20.50/hr

Immediately attend to any guest service problem or complaint and notify manager as needed. * Accept payment from customers, make change as necessary, and issue a receipt. * Follow proper cash ...

KFC

Customer Service

Hesperia, CA

$12.75 - $16.50/hr

Team Members are cross-trained to perform multiple positions including Front Counter, Drive-Thru ... Follow waste management and recycling procedures. * Teamwork & Communication * Work collaboratively ...

KFC

Customer Service

Murrieta, CA

$13.75 - $17.75/hr

Team Members are cross-trained to perform multiple positions including Front Counter, Drive-Thru ... Follow waste management and recycling procedures. * Teamwork & Communication * Work collaboratively ...

KFC

Customer Service

Phelan, CA · On-site

$12.75 - $16.50/hr

Team Members are cross-trained to perform multiple positions including Front Counter, Drive-Thru ... Follow waste management and recycling procedures. * Teamwork & Communication * Work collaboratively ...

Corky's Pest Control

Branch Manager

Orange, CA · On-site

Health insurance with Horizon Blue Cross * Dental and vision coverage through Delta * Flexible ... Lead, motivate, and manage team members to deliver exceptional service for our customers. * Resolve ...

Preferred Bank

Customer Service Rep I

Irvine, CA · On-site

$17.25 - $23.25/hr

Cross-sell bank products * Perform miscellaneous duties such as filing, answering telephones ... Ability to multitask, prioritize and manage time effectively

Corky's Pest Control, Inc.

Branch Manager

Orange, CA · On-site

Health insurance with Horizon Blue Cross * Dental and vision coverage through Delta * Flexible ... Lead, motivate, and manage team members to deliver exceptional service for our customers. * Resolve ...

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All JobsBlue Cross Customer Service JobsManager Blue Cross Customer Service JobsManager Blue Cross Customer Service Jobs in Riverside, CA

Manager Blue Cross Customer Service information

See Riverside, CA salary details

$25.6K

$60.5K

$105.4K

How much do manager blue cross customer service jobs pay per year?

As of Sep 2, 2026, the average yearly pay for manager blue cross customer service in Riverside, CA is $60,508.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,800.00 and $73,000.00 per year, depending on experience, location, and employer.

What does a manager of Blue Cross Customer Service do?

A Manager of Blue Cross Customer Service oversees the daily operations of customer service teams that assist Blue Cross members with their health insurance questions and concerns. They ensure quality service, resolve escalated issues, and monitor staff performance to maintain high satisfaction levels. Additionally, they implement policies and procedures, provide training, and work to improve service processes. The goal is to ensure members have a positive experience and receive timely, accurate information about their health plans.

What are the key skills and qualifications needed to thrive as a manager of Blue Cross Customer Service?

To thrive as a Manager of Blue Cross Customer Service, you need strong leadership ability, in-depth knowledge of health insurance procedures, and a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems, claims processing software, and HIPAA compliance is typically required. Exceptional communication, conflict resolution, and team-building skills help you motivate staff and resolve escalated issues effectively. These capabilities are essential for ensuring efficient operations, regulatory compliance, and high customer satisfaction in a healthcare insurance environment.

What are some common challenges faced by a manager of Blue Cross Customer Service, and how can they effectively address them?

Managers in Blue Cross Customer Service often face challenges such as handling escalated member concerns, ensuring team members stay updated on complex insurance policies, and maintaining high customer satisfaction scores. To address these, it's essential to foster strong communication within the team, provide regular training on policy updates, and implement clear processes for escalation management. Successful managers also promote a supportive work environment where feedback and continuous improvement are encouraged. By balancing operational efficiency with empathy for both customers and staff, managers can navigate these challenges effectively.

What is the difference between Manager Blue Cross Customer Service vs Customer Service Representative Blue Cross?

AspectManager Blue Cross Customer ServiceCustomer Service Representative Blue Cross
CredentialsHigh school diploma, leadership experience, possibly management certificationsHigh school diploma or equivalent, customer service training
Work EnvironmentSupervisory role, overseeing teams, administrative tasksFrontline customer interaction, call centers or offices
Employer & Industry UsageHealth insurance companies, insurance industryHealth insurance companies, insurance industry
Common Search & ComparisonLeadership, management, team oversightCustomer support, service skills, direct client interaction

The main difference between Manager Blue Cross Customer Service and Customer Service Representative Blue Cross lies in responsibilities and experience. Managers oversee teams and handle administrative tasks, requiring leadership skills and experience. Customer Service Representatives focus on direct customer interactions, providing support and information. Both roles are essential in the health insurance industry, but they differ in scope and level of responsibility.

What are the most commonly searched types of Blue Cross Customer Service jobs in Riverside, CA?

The most popular types of Blue Cross Customer Service jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Manager Blue Cross Customer Service jobs?

Cities near Riverside, CA with the most Manager Blue Cross Customer Service job openings:

Manager Blue Cross Customer Service jobs near you

Customer Service

KFC

Yucaipa, CA • On-site

$20 - $20.50/hr

Part-time

Re-posted 21 days ago

KFC rating

4.8

Company rating: 4.8 out of 10

Based on 790 frontline employees who took The Breakroom Quiz

73rd of 107 rated fast food restaurants

Job description

JOB PURPOSE:
 “Make the Connection” by greeting and serving each guest courteously, quickly, and efficiently while adhering to procedures. This position is responsible to interact with guests/fellow team members in a respectful and professional manner. Most of all, display superb Teamwork skills to contribute to a positive work environment through our Core Values.
 
JOB ACCOUNTABILITIES:

  •  Create a winning experience for every guest by greeting them with a smile, making them feel welcome with a cheerful, helpful, and respectful attitude. 
  • Take guests’ orders and assemble them.
  •  Immediately attend to any guest service problem or complaint and notify manager as needed.
  •  Accept payment from customers, make change as necessary, and issue a receipt.
  •  Follow proper cash handling procedures, as defined by the Cash Handling Policy, including Accountability for all cash issued and received at the register assigned to you during your shift.
  •  Resolving guest complaints and addressing any questions or comments that guests may have.
  •  Ensure that all product holding times are strictly observed.
  •  Maintain clean and safe work area.
  •  Restock and clean respective area upon closing, including floors, tables, trash cans, and restrooms.
  • Stock work station as needed napkins, cups, lids, etc. and maintain an adequate supply of iced tea.
  • Operate registers and credit card machines.
  • Follow food & safety procedures and reports any issues to the Manager on Duty and/or Area Manager.
  • Able to work flexible schedule; days, nights, weekends and holidays.
  • Perform any other duties as assigned by the Manager in charge of the shift.

SKILLS AND EXPERIENCE REQUIRED:

  • Outstanding customer relation skills and ability to ensure a guest priority culture
  • Effective communication, good organization skills
  • Accuracy and honesty of handling revenues and aspects of the revenue control system
  • Good math skills
  • Good analytical skills
  • Ability to act on and solve minor problems as they arise
  • Ability to multi-task and work under pressure

What KFC employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Kentucky Fried Chicken logo

About Kentucky Fried Chicken

Sourced by ZipRecruiter

Kentucky Fried Chicken (KFC) is a globally renowned fast-food restaurant chain headquartered in Louisville, KY, US. Since carving its niche in the quick-service restaurant industry in 1930, KFC has become an international brand, renowned for its signature dishes. The company was founded by Colonel Harland Sanders, who's iconic image is an integral part of the brand's identity. The company's product line, although diversified, is predominantly known for its original recipe of fried chicken with secret herb and spice mix.

Industry

Food and beverage stores and traveler accommodation

Company size

10,000+ Employees

Headquarters location

Louisville, KY, US

View All Kentucky Fried Chicken Jobs