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Title: Universal Banker                                                                               Date: 01/31/2024

Reports to: Branch Manager

Overview:

Provides services for branch customers such as teller transactions, opening new accounts, changing addresses, and handling customer inquiries as needed

Essential Duties:

• Promote and maintain positive relations with all contacts, customers and potential customers
• Perform as a team member in allocating and coordinating the work flow
• May train new employees and answer co-worker questions
• May be responsible for bank opening/closing
• Teller transactions
• Open and Close Vault
• Promote, explain, and sell all banking products
• Prepare wire transfer for customers and ensure proper OFAC verification is performed before submitting the wire transfer.
• Perform all duties in compliance with BSA/AML regulations and requirements
• Obtains adequate data for CIP on all wire and money instrument transactions
• Ensure proper customer information is collected and OFAC verification is performed before opening an account
• Perform Risk Rating Assessment and Due Diligence for all customers.
• Maintain and update customer information
• Monitors and reports suspicious activity to the BSA Officer

Competencies:

Communication

• Greets customers and coworkers in a friendly manner 
• Uses common courtesy when speaking with customers and coworkers 
• Communicates clearly and effectively in writing and speaking 
• Reacts to feedback appropriately
• Able to communicate negative information positively and professionally 

Compliance

• Familiar with the overall BSA/AML regulations and requirements 
• Exhibits adequate knowledge of the following: CIP, Account Risk Assessment, Customer Due Diligence, CTR, OFAC, Cash purchase of monetary instruments, Originating Bank, Beneficiary Bank, TIN, NRA, HIDTA, HIFCA and SAR 
• Exhibits adequate knowledge of the following concepts: placement, layering, and integration 
• Familiar with the reporting requirements pertaining to currency transactions, cash purchase monetary instruments, wire transfers and opening of an account
• Exhibits adequate knowledge of regulations governing consumer laws pertaining to deposits or loans products 
• Knows where and to whom any "suspicious" activity should be reported 

Personal Integrity

• Demonstrates commitment to providing quality service to customers
• Makes commitments that are within the scope of the position
• Accepts responsibility for own work
• Maintains strong commitment to the bank's conduct/accuracy guidelines
• Taking responsibility for a thorough and detailed method of working.

Respect

• Values diversity, differences in experience, backgrounds, and opinions of others 
• Treats all people with dignity and honesty 
• Shows respect and sensitivity for cultural differences
• Respects the confidential nature of information 
• Maintains composure when dealing with the unexpected 

Team Work

• Promotes teamwork with flexibility and cooperation 
• Works in the best interest of their team to achieve overall Bank goals 
• Knows when to ask for help, solicit input from appropriate resources 
• Works effectively and productively with all areas of the Bank 

Customer Focus

• Knowing the (internal and external) customer business needs and acting accordingly;
• Anticipating customer needs
• Giving high priority to customer satisfaction and customer service

Job Knowledge

• Understands policies, procedures, and regulations related to their job description.
• Has the product and operational knowledge needed to do the job.
• Has the technical skills required to do the job and uses technology appropriately.
• Remains current on all Bank communication.

Personal Development

• Continues to develop knowledge of Metro City Bank products, services, and procedures 
• Demonstrates commitment to continuous learning and improvement 
• Remains current on all Compliance courses as assigned 

Education/Additional Training or Certifications:

• High school Diploma or equivalent

Previous Work Experience:

• Previous Customer Service Experience
• Previous Teller experience preferred
• Software skills including Microsoft Office, Adobe, Internet, and Email

Language Skills                                                  

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before customers or employees of organization
• Bilingual skills preferred: English/Korean

Work Environment:

• This job operates in a professional work environment.
• The role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines

Physical Demands:

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

AAP/EEO Statement:

Metro City Bank is an Equal Employment Opportunity/Affirmative Action Employer with regard to Females, Minorities, Veterans, Disabled Persons, Sexual Orientation, and Gender Identity

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.