Manager Application Support Engineer Jobs in Hartford, CT

About Us: How many companies can say they’ve been in business for over 180 years?! Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team! What’s the role? Field Applications Engineers assist our customers and our Zeiss sales team with pre-sales activities such as product demonstration and sales support, as well as post-sales activities such as helping customers with understanding and applying our hardware and software systems. This support is provided in a variety of ways, including product demonstration, formal and custom training classes, telephone and on-site support, programming and measurement services. This important consultative role requires professional conduct and customer orientation at all times.

Location/Region: This position is located in Bloomfield, CT. Hybrid position with ability and willingness to travel in the USA and internationally (35-50%).

• Provide technical consultation to sales teams and the Industrial Metrology (IM) dealer network on advanced applications and systems
• Ensure accurate technical information flows to the field sales force
• Focus on advanced applications and the introduction of new ZEISS technologies into the North American market
• Deliver technical training programs to sales personnel and dealer partners
• Plan and perform high-quality customer demonstrations, both in-house and on-site
• Provide after-sales technical support to help customers successfully use ZEISS systems
• Conduct customer training to supplement the Applications Engineering team
• Support all Carl Zeiss Industrial Metrology systems and respond to software/applications questions
• Assist with software and system testing for product development, including filing performance reports
• Offer applications expertise for project-related activities, including preparing quotes, analyzing inspection requirements, and estimating Gage R&R results
• Implement quoted application items on-site
• Support IT-related topics, including Windows OS, networking, and database management
• Apply knowledge of Statistical Process Control (SPC) and Geometric Dimensioning & Tolerancing (GD&T)

• Bachelor’s degree in Engineering, Computer Science, or Physics (or equivalent experience)
• Ability to read and interpret engineering drawings
• Strong understanding of 3D mathematics and computer programming in modern scientific languages
• Excellent verbal communication skills; comfortable presenting to small or large groups
• Self-motivated and able to work independently
• Requires a valid Driver's License.

• Ability to write clear, concise technical reports
• Capable of teaching and training during product demos or customer sessions, clearly showing how ZEISS solutions solve customer problems
• Strong problem-solving skills; able to work from problem statement to solution independently
• Quick learner who can independently research and find solutions to customer measurement challenges

The annual pay range for this position is $87,000 – $108,000 also eligible for a performance bonus.

The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.

• Medical
• Vision
• Dental
• 401k Matching
• Employee Assistance Programs
• Vacation and sick pay
• The list goes on!

We have amazing benefits to support you as an employee at ZEISS!

The above is intended to describe the general content of and requirements for this job. It is not to be construed as an exhaustive statement of requirements, duties, or responsibilities. The Company reserves the right to interpret, amend, or otherwise modify, in whole or in part, any job description at any time, at its sole discretion.

Keywords: Metrology, software, hardware, #lovetravel, GD&T.

Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).

Step out of your comfort zone, excel and redefine the limits of what is possible. That’s just what our employees are doing every single day – in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people. In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme. All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together.

Join us today. Inspire people tomorrow. Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity.